B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.19

2.2 Rating 2,618 Reviews

28 %

of reviewers recommend B&Q

2.2

Based on 2,618 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

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118

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought a mower etc refused assistance at all times.i am a disabled lady n had to walk up n down 3 isles due to part being tape off.i asked can someone help me with the bulky items was told its self service,reluctantly threw it on a trolley.staff need training in all aspects,asked do you not help disabled people, which I told her I was ,reply bluntly NO.i found this absolutely diabolical.will not be visiting or buying anything from b n q again”

Helpful Report

Posted 5 years ago

“Absolutely rubbish. Ordered online to be delivered. A day before my delivery got a email telling me ive cancelled my order . Ring customer service to be told its out of stock. Hubby took the day off work to lay the flooring absolutely disgusting”

Helpful Report

Posted 5 years ago

“Website dysfunctional and inaccurate. Store staff are generally polite and try to be helpful but have no product knowledge. Customer service online and by phone is unhelpful and arrogant. The Marketing and Customer Service Managers should be sacked immediately and replaced with competent 5 year olds.”

Helpful Report

Posted 5 years ago

“B&q Yading store, don't accept my return(air conditioner) because the box was opened. I bought it online with home delivery! On terms and conditions shows I can return the product in 135 days! The product is in original condition”

Helpful Report

Posted 5 years ago

“NEVER BUY UPVC DOORS OR WINDOWS FROM B&Q. They say 10 days for delivery, then shaft you off to another company ‘crystal colours’ to deal with your order. This company has no materials ready, and a huge backlog which they cant deal with, resulting in your order being strung along for weeks and weeks. Their customer service even said they ‘dont hold out much hope’ for future deliveries coming in anytime soon. They just want your money. Should be illegal how they operate. Will never purchase from here again. AVOID B&Q AND CRYSTAL COLOURS!!”

Helpful Report

Posted 5 years ago

“Purchased upvc door online , incorrect trickle vent arrived with it . Called customer services , promised call back twice , called again today given a different excuse again ...pointless I may as well go and buy one ...life is to short to deal with incompetence”

Helpful Report

Posted 5 years ago

“Blue circle quick drying cement in a yellow tub, when you open it it's not even half full, please be aware it's an absolute rip off.”

Helpful Report

Posted 5 years ago

“would not honor a local price match and insisted they dont do it anymore! yet its on their website!! went to Canterbury store to buy a bg consumers unit value £71, the local screwfix and others where doing it for £59.99 std price, i printed of the proof and asked for a price match, they refused, said they dont price match anymore!, i then on my phone and went onto their website and screen shot their t&cs "B&Q will match the price of any identical Branded products. The product must be the identical product and you will need to provide us with evidence of the competitor’s price. We will also match the price of our Kitchen cabinets, drawers, door/drawer fronts and worktops as well our Bathroom cabinets, vanity units, shower enclosures, shower trays and screens, baths, basins and toilets.", they then said i was in the Irish site which i was not, i then screenshot again, showing diy.com! at the top of screen, they then again refused, i said ill go 2 miles down the road and buy elsewhere, they said "go on then", rude, lying, unhelpful, unfriendly staff and did i mention this was all said by the till lady and then by the duty manager!”

Helpful Report

Posted 5 years ago

“DO NOT BUY FRENCH DOORS & WINDOWS FROM B&Q. Absolute joke of a service. Says 10 days for delivery and then told it would be a month wait, then waited a month, and got strung along for another three weeks with delivery dates changing each time. ‘Crystal Colour’ are a shoddy service and their business practise should be illegal, they take all these orders and dont have the materials to process them, and then string you along so you dont get a refund and they can keep your money. Never shopping here again, worst experience ive ever had, would rate 0 stars if i could.”

Helpful Report

Posted 5 years ago

“Arrived at store, refused entry because I wasn't wearing a facemask I explained why I couldn't, and manager came to front of store offered to sell me Facemask for 6£ still refused entry this happened at Newtownabby store”

Helpful Report

Posted 5 years ago

“Worse shop ever customer service is a joke . Amy who works on the tills is an embarrassment to the company . Complete joker . Horrible women the way she thinks she can speak to people . Needs sacking”

Helpful Report

Posted 5 years ago

“B & Q are terrible I will never order anything from them ever again, there were so many issues with our new kitchen (which we chose to do ourselves) that your page does not have enough room for me to list them all. BAD customer service too.!!Rubbish.”

Helpful Report

Posted 5 years ago

“Why has the Doncaster store sadly depleted stocks of Dulux emulsion ? This is the third visit to purchase some without success, so a wasted journey and wasted use of petrol.”

Helpful Report

Posted 5 years ago

“Product Quality PVC & Metal Grow House / Customer Service As B&Q reopened after lockdown I purchased this Verve branded product with the expectation that it would last a season or even 2. It was£50 so realistic expectation. 8 - 10 weeks in we had a few gusts of wind and it collapsed destroying some of my tomatoes. Upon inspection I could see the plastic tube connectors had failed. The tubes and cover are fine. I see cracking and hardening. Knowing a little about plastics I suspect ultraviolet deterioration due to sunlight which is easily designed out by using UPVC as for double glazing. The 135 day returns policy is generous but without a receipt it’s not helpful to me. I thought at least their product management would be interested so headed to the website. No links to talk to someone and the customer service options do not cover complaints. I found a chargeable number but do not feel inclined to lose more money. I therefore spend 40 minutes on hold to Derby branch, 10 to answer and the rest waiting to speak to someone. Bored with this I thought I’ll submit a product review and did so. This was vetted and refused as genuine, honest feedback as it does not meet guidelines. They do not say which but leave you even more frustrated than before. Not expecting anything from this review except to warn others to shop with care.”

Helpful Report

Posted 5 years ago

“I am a woman trade person however every time I go into B&Q I get ignored by male staff who seem to rather help male customers. I was in the cortonwood branch the other day where staff ignored me throughout my purchase to talk over my shoulder to help a male customer even to the point of running over to him as my receipt hadn't even printed out. It's pure discrimination and chauvinism.”

Helpful Report

Posted 5 years ago

“Non delivery. My husband waited for delivery in a house that is being renovated they didn't show so he emailed me and asked me to query it. Was told by customer services to ring local store, rang local store who said they don't deliver would need to ring customer services, customer services extremely rude and said that they couldn't speak to me as the order in my husband's name. What a total waste of time you are total lack of any customer service whatsoever”

Helpful Report

Posted 5 years ago

“Shocking product and abysmal exchange customer service. Having been a B&Q customer for in excess of 20 odd years, I am finding I will be going elsewhere. Staff at the Shrewsbury branch were downright rude. Purchased 2 gas BBQs, on reading the reviews and the cost of acquiring gas, as the store don't sell BP gas refills, I decided within 10 minutes of buying them; to take the unopened products back for an exchange. For which I thought would be a simple process. Approached the exchange desk, not doing exchanges, so waited in a baking hot store for a checkout to become available. Only 3 checkouts were open. I went to the end till CASH AND CARDS. Remember that it will be important shortly. Cashier was an abrupt person Kat. Asked to exchange the products for a charcoal BBQ and a pack of charcoal. She took out a pair of scissors and opened both returns which were sealed, peeped inside the box. "We have to do this as it's company policy". We'll that was news to me. So the exchange goes ahead. I had used an online email discount of £5 off when spending £50. So the new product meant that I should not have any difference to find. NO! "YOU CANNOT HAVE THE SAME VALUE ON A NEW TRANSACTION". I paid the extra £5 so now the discount had disappeared into thin air. I dared to pay by filthy dirty cash. Again the grumpy cashier objected. I asked for a manager and got fobbed off by a supervisor. Who was most unhelpful until I demanded the £5 cash back and that the voucher was a complete con. She begrudgingly refunded it. I complained regarding the tone and demeanour of the cashier. Told them I would take it further. Neither were bothered. So if I was you don't try to B&Q it. Choose a reputable retailer who is customer focused and friendly. There is no customer loyalty at B&Q.”

Helpful Report

Posted 5 years ago

“Ordered online. Items delivered in two separate deliveries. One item had been opened and re sealed and had parts missing yet had been picked for our delivery. It looked like a 3 year old had resealed it leaving large gaps in the packaging. Another item was not in the parcel altogether. After an online chat to sort this issue i was told they couldnt as the items had come ftom the Derby shop ! However i had ordered online ! The second delivery of fence panels was just left outside out house propped against the wall, despite there being someone in the delivery driver did not knock the door or alert anyone of the delivery but just left. We found the items sometime later when we left the house. Over All really poor service from B&Q and I won't be ordering again.”

Helpful Report

Posted 5 years ago

“Inverness branch today. Approached 2 B&Q employees to help with 20 bags of cement at 25kg each..... both refused and walked away! I don't find this acceptable, would be interested to know if anyone else does??? Actually feel pretty angry at their absolute lack of interest.”

Helpful Report

Posted 5 years ago

“disgusting, boorish, unacceptable attitude towards customers! bought a Blyss air cooler for 99 pounds in the city of Eastleigh, but it turned out that this is not a cooler but an ordinary fan, moreover, very noisy and expensive. I packed everything neatly as it was when I bought it, brought it back, but then I was stunned by the news that electrical appliances over 45 pounds were non-refundable and sent me home. I studied my rights and consumer rights laws and realized that I was brazenly deceived. returned to the store, the manager and three more sellers attacked me nervously, proving that I was wrong! I asked to show me the 45 pound and return law, the manager said that she did not say that, but they did not want to take the cooler back, I insisted on my rights, they were very reluctant to check the cooler, when they opened they were surprised that it looks very well packaged and started to show me that I did not even open it, but I say that I do not like how it works. it turns out that I put everything in its place and returned it neatly went not in my favor. In general, they took him back, but they were very unhappy. when I was leaving the manager told me that next time if I am not sure that I would not buy anything !! and I decided for myself that I would never use B&Q store again and would spread this information to the largest possible audience, let everyone know that in this store the client is treated like garbage! wasted nerves and time that no one will return to me! I hope this boor will be fired so that it does not spoil the mood of the buyers!”

Helpful Report

Posted 5 years ago

B&Q is rated 2.2 based on 2,618 reviews