B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.19

2.2 Rating 2,595 Reviews

28 %

of reviewers recommend B&Q

2.2

Based on 2,595 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q’s website has over 12,000 products that you can buy directly and over 25,000 products you can reserve to collect later. B&Q have a huge range of home and garden ,kitchens, bathrooms, bedrooms, paint, power tools, lighting and many more.

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

Write Your review

Tell us how B&Q made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

118

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We went into the store in york. We were served by a young girl called Alice. Her Customer sales were terrible. She didnt even look at us or say hello. She scaned the items through, never told me how much it came to. I had to look at the till my self. The reciept came out of the printer and she just stood there, didnt even pick the reciept up for me or say good bye. Very very rude young girl. Hwho needs to get a personality”

Helpful Report

Posted 4 years ago

“Back in June I ordered a sail for my gazebo, expecting delivery the next day. I then received an email saying it will be delayed, which was fair enough. After a week or so I contacted their delivery company who said they couldn't fine package & to contact B&Q. Several contacts made with B&Q, them saying they will chase it up, then saying they will send another, then saying they couldn't and will have to wait for a refund or contact from delivery company. Not all, but most phone contact with B&Q, the staff were rude & unhelpful. Absolutely disgusted with the service & some of the staff I spoke to. AM YET TO RECEIVE ITEM OR REFUND and have had no correspondence from either B&Q or delivery company. Quite frankly, they don't deserve the one star I have given them.”

Helpful Report

Posted 4 years ago

“reluctantly checked the order and advised that the times given on text are not "scheduled" times, as it clearly states, but estimated times and it could arrive anytime today. Whether it arrives or not this simply isn't good enough, she didn't call anyone to establish if it was coming and seemed more interested in being rude and obnoxious opposed to friendly and helpful......where do they get there staff from ?? So the Saga continues with zero apologies from anyone and an item I paid fully for 4 weeks ago being in the B&Q system of shame. B&Q you really need to address this as it is letting your business down hugely. If I could give no stars I would in this instance. UPDATE - As anticipated delivery did not happen. No apologies and told to wait 72 hours to allow them time to look into things. This just goes from bad to worse - DO NOT order online from this company.”

Helpful Report

Posted 4 years ago

“Ordered hotpoint wine cooler and pull out integrated bin online.wine cooler took a month to arrive,bin didn’t arrive first delivery slot 2,weeks ago then rescheduled 2 weeks later waited In all day didn’t arrive rang up 3 times got put on hold then call ended.Eventually got through bin not arriving no idea when it’s arriving so now got half finished kitchen and been waiting for 4 weeks with no idea when it’s coming and nobody in to accept delivery now I’m back at work and kids back at school.disappointed understatement”

Helpful Report

Posted 4 years ago

“Bought a mower etc refused assistance at all times.i am a disabled lady n had to walk up n down 3 isles due to part being tape off.i asked can someone help me with the bulky items was told its self service,reluctantly threw it on a trolley.staff need training in all aspects,asked do you not help disabled people, which I told her I was ,reply bluntly NO.i found this absolutely diabolical.will not be visiting or buying anything from b n q again”

Helpful Report

Posted 4 years ago

“Absolutely rubbish. Ordered online to be delivered. A day before my delivery got a email telling me ive cancelled my order . Ring customer service to be told its out of stock. Hubby took the day off work to lay the flooring absolutely disgusting”

Helpful Report

Posted 4 years ago

“Website dysfunctional and inaccurate. Store staff are generally polite and try to be helpful but have no product knowledge. Customer service online and by phone is unhelpful and arrogant. The Marketing and Customer Service Managers should be sacked immediately and replaced with competent 5 year olds.”

Helpful Report

Posted 4 years ago

“B&q Yading store, don't accept my return(air conditioner) because the box was opened. I bought it online with home delivery! On terms and conditions shows I can return the product in 135 days! The product is in original condition”

Helpful Report

Posted 4 years ago

“NEVER BUY UPVC DOORS OR WINDOWS FROM B&Q. They say 10 days for delivery, then shaft you off to another company ‘crystal colours’ to deal with your order. This company has no materials ready, and a huge backlog which they cant deal with, resulting in your order being strung along for weeks and weeks. Their customer service even said they ‘dont hold out much hope’ for future deliveries coming in anytime soon. They just want your money. Should be illegal how they operate. Will never purchase from here again. AVOID B&Q AND CRYSTAL COLOURS!!”

Helpful Report

Posted 4 years ago

“Purchased upvc door online , incorrect trickle vent arrived with it . Called customer services , promised call back twice , called again today given a different excuse again ...pointless I may as well go and buy one ...life is to short to deal with incompetence”

Helpful Report

Posted 4 years ago

“Blue circle quick drying cement in a yellow tub, when you open it it's not even half full, please be aware it's an absolute rip off.”

Helpful Report

Posted 4 years ago

“would not honor a local price match and insisted they dont do it anymore! yet its on their website!! went to Canterbury store to buy a bg consumers unit value £71, the local screwfix and others where doing it for £59.99 std price, i printed of the proof and asked for a price match, they refused, said they dont price match anymore!, i then on my phone and went onto their website and screen shot their t&cs "B&Q will match the price of any identical Branded products. The product must be the identical product and you will need to provide us with evidence of the competitor’s price. We will also match the price of our Kitchen cabinets, drawers, door/drawer fronts and worktops as well our Bathroom cabinets, vanity units, shower enclosures, shower trays and screens, baths, basins and toilets.", they then said i was in the Irish site which i was not, i then screenshot again, showing diy.com! at the top of screen, they then again refused, i said ill go 2 miles down the road and buy elsewhere, they said "go on then", rude, lying, unhelpful, unfriendly staff and did i mention this was all said by the till lady and then by the duty manager!”

Helpful Report

Posted 4 years ago

“DO NOT BUY FRENCH DOORS & WINDOWS FROM B&Q. Absolute joke of a service. Says 10 days for delivery and then told it would be a month wait, then waited a month, and got strung along for another three weeks with delivery dates changing each time. ‘Crystal Colour’ are a shoddy service and their business practise should be illegal, they take all these orders and dont have the materials to process them, and then string you along so you dont get a refund and they can keep your money. Never shopping here again, worst experience ive ever had, would rate 0 stars if i could.”

Helpful Report

Posted 4 years ago

“Arrived at store, refused entry because I wasn't wearing a facemask I explained why I couldn't, and manager came to front of store offered to sell me Facemask for 6£ still refused entry this happened at Newtownabby store”

Helpful Report

Posted 4 years ago

“Worse shop ever customer service is a joke . Amy who works on the tills is an embarrassment to the company . Complete joker . Horrible women the way she thinks she can speak to people . Needs sacking”

Helpful Report

Posted 4 years ago

“B & Q are terrible I will never order anything from them ever again, there were so many issues with our new kitchen (which we chose to do ourselves) that your page does not have enough room for me to list them all. BAD customer service too.!!Rubbish.”

Helpful Report

Posted 4 years ago

“Why has the Doncaster store sadly depleted stocks of Dulux emulsion ? This is the third visit to purchase some without success, so a wasted journey and wasted use of petrol.”

Helpful Report

Posted 4 years ago

“Product Quality PVC & Metal Grow House / Customer Service As B&Q reopened after lockdown I purchased this Verve branded product with the expectation that it would last a season or even 2. It was£50 so realistic expectation. 8 - 10 weeks in we had a few gusts of wind and it collapsed destroying some of my tomatoes. Upon inspection I could see the plastic tube connectors had failed. The tubes and cover are fine. I see cracking and hardening. Knowing a little about plastics I suspect ultraviolet deterioration due to sunlight which is easily designed out by using UPVC as for double glazing. The 135 day returns policy is generous but without a receipt it’s not helpful to me. I thought at least their product management would be interested so headed to the website. No links to talk to someone and the customer service options do not cover complaints. I found a chargeable number but do not feel inclined to lose more money. I therefore spend 40 minutes on hold to Derby branch, 10 to answer and the rest waiting to speak to someone. Bored with this I thought I’ll submit a product review and did so. This was vetted and refused as genuine, honest feedback as it does not meet guidelines. They do not say which but leave you even more frustrated than before. Not expecting anything from this review except to warn others to shop with care.”

Helpful Report

Posted 4 years ago

“I am a woman trade person however every time I go into B&Q I get ignored by male staff who seem to rather help male customers. I was in the cortonwood branch the other day where staff ignored me throughout my purchase to talk over my shoulder to help a male customer even to the point of running over to him as my receipt hadn't even printed out. It's pure discrimination and chauvinism.”

Helpful Report

Posted 4 years ago

“Non delivery. My husband waited for delivery in a house that is being renovated they didn't show so he emailed me and asked me to query it. Was told by customer services to ring local store, rang local store who said they don't deliver would need to ring customer services, customer services extremely rude and said that they couldn't speak to me as the order in my husband's name. What a total waste of time you are total lack of any customer service whatsoever”

Helpful Report

Posted 4 years ago

B&Q is rated 2.2 based on 2,595 reviews