B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.19

2.2 Rating 2,624 Reviews

28 %

of reviewers recommend B&Q

2.2

Based on 2,624 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

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118

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately cannot give 0 stars! went to Carmarthen B&Q today for large bags of compost. Told by the young bloke at the door I could only have compost if I click and collect. Nobody is allowed into the garden centre for plants or compost! What idiots make up these pathetic rules? I try to grow as much food in my garden as I can, therefore my order was a necessity not a tin of urgent paint or nice fancy cushions as in some trolleys! Came home to order online to find that the 125litre bags of compost are delivery only! Two bags priced at £20 Delivery price? £30!! Last ever visit to B & Q!!”

Helpful Report

Posted 4 years ago

“Needed a silicone scraper while fitting a new bathroom so sent my 20 year old son to get one from B&Q. They challenged his age (it has a pointy end) and he didn't have his driving licence on him so he came back. I went to B&Q myself to get the scraper and they also refused to sell to me because I could be buying a plastic scraper for a minor. How pathetic. I'm 55 with id to prove and they said it was policy not to sell to someone associated with no id, even though I explained the situation fully. The manager made me feel like a criminal for the sake of a plastic scraper. . After using B&Q for the last 30 years I can't believe a manager could be so narcissistic. I'll never use B&Q again.”

Helpful Report

Posted 4 years ago

“Paint tin popped opened and spilled in car. I was in the car park. I went back in store and supervisor advised company policy is that once you walk through exit door it’s not there responsibility. I should have throughly checked that lid doesn’t open while in store. “The lids are closed by manufacture”. So there can be no default with lid. He didn’t even want to look at the car or the tin. As advised, make your anything you buy from b&q is checked while in store as it it’s not shut properly it’s not there problem. Originally another staff member did see the spillage, but the supervisor wasn’t interested. Poor service considering how much paint I buy from them. Also I did put a comment online about the particular issue, no response so far.”

Helpful Report

Posted 4 years ago

“Awful online service! Ordered items not available but took money. Got a refund as they didn’t know when item would be in. Then tried to use the £20 gift card they gave me but it wouldn’t accept it so would have to pay full amount. No one has taken responsibility to fix issue, they said I could go to store or order over the phone - no just fix your website so customers get the service they want!”

Helpful Report

Posted 4 years ago

“Do not buy Arlington grey tiles , ordered online , got different batch numbers and tiles are not true size. Customer service just refer you to delivery store ! Absolutely rubbish !!!!!”

Helpful Report

Posted 4 years ago

“Avoid them like the plague, their customer service is shocking. I have now been in the store over 20 times to get a resolution to shabby service. When I ordered a kitchen the oven was unavailable the hob was broken, parts were missing from units and extra end panels were included. It has cost me at least an extra £200.00 to try to rectify the problems. They repeatedly make promises to resolve the matter and never follow through.”

Helpful Report

Posted 4 years ago

“Tried to complain through Resolver went so far now they are ignoring me. Worse customer service ever. As a self employed worker if I treated my customers like this I would soon be out of business.”

Helpful Report

Posted 4 years ago

“Avoid, I've just been verbally attacked at your St Helens branch I cannot believe they way I've been treated its made me feel so depressed and there was no need to shout at me for using your toilet there was no sign whatsoever I am going to contact the local papers too, disgusting behavior and even though I love shopping in your stores this will no longer be happening and I swear I am NOT returning”

Helpful Report

Posted 5 years ago

“29/11/20 ordered drawers 30/11/20 payment processed 5 days delivery. No contact and no delivery. Gave them another week incase the delay was due to Covid. Still no contact or delivery. I Phoned B&Q to be told there was a delivery date of 20/1/21. 20/1/21. No contact or delivery. I Phoned AGAIN to be told delivery date from 1//2/21. Order cancelled and refunded. If I hadn’t have phoned on both occasions they would have left me hanging. It felt like they got the money then didn’t want to know anymore. An email explaining the delay and cause for both delivery dates would have been nice and may have prevented me from cancelling the order. I ordered the same drawers from Furniture 123 on 20/1/21 and they have just been delivered this morning 22/1/21. Now that’s customer service. I wouldn’t recommend shopping online for B&Q but will still shop at the store.”

Helpful Report

Posted 5 years ago

“The duty manager was extremely rude talking very loudly making me feel like a naughty school boy, but we continued to checkout where we were greeted in silence by an elderly lady who must of had her personality removed, just issued blunt requests at my wife and I, if I could have opened my paint I would of poured it over her head. IF YOU DONT WANT TO WORK GO SICK, I WOULD LOVE YOUR JOB, THINK YOURSELF LUCKY!”

Helpful Report

Posted 5 years ago

“I was an employee at the B&Q in Cardiff Gate and I had an awful experience. There was a lot of gossiping and lack of professionalism. After only a few days of working there, I was made aware that one of the managers named Matt was known for making inappropriate and explicit comments to females working there who were as young as 17 years old. Although this information was known and confirmed by many employees, nothing has and nothing will be done about it. The company will keep protecting Matt just because he is a manager and has the credibility over his subordinates. Writing this is the first step towards justice as it can and will reach a point where this man will be a danger to society.”

Helpful Report

Posted 5 years ago

“I had a delivery on a pallett on my drive in January even though it had to be craned between two trees. Ordered another pallett of aggregates. They refused to deliver due to two trees. When l said their last driver had no problem craning goods he apparently have no recollection of delivery. Ended getting a refund. Poor show on b&q. Your transport service is poor based on my experience”

Helpful Report

Posted 5 years ago

“I parked in Chiswick roundabout car park and dropped washing to ill friend before going to buy paint samples in b and q. I was gone 30 mins and got parking ticket. The guy hides in grey car apparently. Needless to say I complained to useless manager and b and q who said car park nothing to do with then!! Unbelievable. Won’t be shopping there again ever. Three hours allowed. Nowhere does it say u can’t do something else in three hours other than make purchase!”

Helpful Report

Posted 5 years ago

“Car park at B&Q Coatbridge is a joke due to a new coffee shop in carpark and couldnt get into B&Q as traffic jam for coffee shop was back to main entrance.Not very good planing.Will not be back and phoned the store to explain the situation and was told by the girl that it was a bit of a nightmare.Glad she agreed with me.Alex.”

Helpful Report

Posted 5 years ago

“Brought drill only to find faulty. Cost £60, used £5 gift voucher from B&Q when spending over £50. On return could not get replacement, and only got £55 back as gift voucher excluded. Attitude of lady was, "the voucher is only for a few days and is a good will gesture from us". Pity it doesn't cover travel time, risk of safety facture as drill was dangerous, petrol used to travel to Cannock. As far as I am concerned, I spend £60, I expect £60 back regardless of whether £5 is a "goodwill" voucher.”

Helpful Report

Posted 5 years ago

“Spent the last 3 and half years trying to have a safe and legal house but don't believe me until furniture ombudsmen report showed there extremely poor workmanship and failures of safety standards I.e breaching health and safety laws.”

Helpful Report

Posted 5 years ago

“POOR customer service. Ordered online early Dec, scheduled a delivery after 2 weeks, driver couldn't bother to ring my flat, complained he couldn't access the building (LOL we have 24hours concierge). Called the store everyday for a week in order to reschedule a delivery (note I live 15minutes from the BECKTON store). I gave up, they are clueless, no customer service, I'll buy on AMAZON next time”

Helpful Report

Posted 5 years ago

“Placed an order online, was to be split into 2 deliveries one on the 7th and one on the 9th. Received first half no issues, didn't get second half so contacted b&q who said that they couldn't release it from system for delivery so asked for a refund instead and couldn't do that as system stuck and waiting for IT to resolve. Order is now showing as complete and still not received items or refund so in limbo. Wont be ordering again if this iswhat happens and no one can help as its a computer error - AWFUL”

Helpful Report

Posted 5 years ago

“I ordered a shower cubicle in store. Two different shower cubicle parts arrived, neither from the original cubicle I looked at. Both parts not compatible. B&Q said it was my responsibility as a I should have checked the part numbers the store person was inputting on the computer. Obviously the store person could not be trusted to do this correctly and now I have no come back. Very poor response by stevenage store. Definitely wouldn't buy anything from here again”

Helpful Report

Posted 5 years ago

“B&Q Huddersfied must be the most incompetent branch in the uk, ran by a joker called Matt, who fails to understand the uk Vocabulary, " per customer means customer not household, Check with your Head office Matt, your in the retail business the idea is to sell the stock not hoard it. And as for the stores slow speed to process a refund (4 days). Even the company head office could not try to understand the policy of this Branch. If manager Matt does not get the big heave ho in the next few weeks I will be more shocked than all those at head office. Personally I would not even trust him with collecting trollies in the car park”

Helpful Report

Posted 5 years ago

B&Q is rated 2.2 based on 2,624 reviews