B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.19

2.2 Rating 2,592 Reviews

28 %

of reviewers recommend B&Q

2.2

Based on 2,592 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q’s website has over 12,000 products that you can buy directly and over 25,000 products you can reserve to collect later. B&Q have a huge range of home and garden ,kitchens, bathrooms, bedrooms, paint, power tools, lighting and many more.

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

Write Your review

Tell us how B&Q made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

118

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“While at the store in Parkhead Retail Park I found young Daniel who was working at the flooring section very helpful and went over and above out of his way to help me thank you Daniel”

Helpful Report

Posted 3 years ago

“f there was an option to leave zero stars, that is what I would leave. We paid almost £5k for a kitchen and trying to arrange uplifts for damaged items, incorrect items and wrongly delivered items has been so stressful and challenging. 6 weeks on, we are still stuck with an oven which was incorrectly sized. Get your kitchen somewhere else - once you have paid, you cease to become important!”

Helpful Report

Posted 3 years ago

“Ordered the kitchen with 6 months advance, didn't get yet my delivery as promised for 18th February, my team started kitchen already and waiting now for delivery, everything had to be moved as delay, and I don't know if I get all parts after reading all those reviews. Customer service dreadful, everyone provide different information, no understanding for stressful situation, no emphaty at all. Manager has no idea about Customer service level, can't even properly write an email. The worse experience ever. I don't know even how that company survive on a market with such a many errors 😑”

Helpful Report

Posted 3 years ago

“prices and service OK, bit not as good as some other supliers. A good backup when needed”

Helpful Report

Posted 3 years ago

“Whilst I can purchase a new shower head, pole and other shower related items without actually buying the shower, I can't purchase the shower without all those other related items. . Why is this and why would I want spend £100 or more on numerous items when I only needed the one. You lost a sale there B+Q. I managed to get the one item I needed elsewhere for £40.”

Helpful Report

Posted 3 years ago

“Absolutely the worst company going as far as customer service. My daughter purchased a new kitchen from them then the microwave oven unit broke so she contacted them now over 2 years later she still has not received a refund a néw microwave unit or nothing endless phone calls to them but they promises never come true. I do understand we were in a pandemic but please when you spend alot of money with them you expect better service”

Helpful Report

Posted 3 years ago

“Save your money and shop elsewhere. I’ve waited over a month for two radiators which I was told would have been here on two different occasions I’m still waiting for them. Appalling service”

Helpful Report

Posted 3 years ago

“Went into Kettering store, plant section looking for Christmas presents & was very impressed by the excellent customer service provided by Sophie. She was extremely knowledgeable, spent time telling me about the plants, how to care for them & suggested others I should consider. Excellent member of staff & an asset to your team.”

Helpful Report

Posted 3 years ago

“We had an appointment with your Eastbourne store this morning, regarding a new kitchen. Tyrianne served us and what a great helpful lady she was, she kept calm and polite even with my constant questions and alterations to the plan. What a great asset she is to your Eastbourne team B & Q. A”

Helpful Report

Posted 3 years ago

“Visited B and Q Newport Gwent on a busy Saturday afternoon. We had a very positive experience.. Ella was so helpful and knowledgable about colour mix . 🙏 Helen Newport”

Helpful Report

Posted 3 years ago

“Angie, in the Wigan Trade Point was one of the most helpful members of staff at B&Q - there was an alleged problem with the in store wood cutting service, but Angie, after a few phone calls, rectified the problem - Very customer focussed Lady. Saved my day!!! Thanks Angie.”

Helpful Report

Posted 3 years ago

“Request to every one with gold hands don't buy anything from b&q I spend nearly 10000 for kitchen and bathroom every day find new problem no peace from last 3 months Never buy again from b&q”

Helpful Report

Posted 3 years ago

“B n Q pool, I go there often, today was great, lady in bathroom an kitchen was brilliant, really helpful an even helped me load my car, thank you Heidi pool Camborne, highly recommend member ov staff.”

Helpful Report

Posted 3 years ago

“I went to b&q asda dagenham and the staff were very helpful . The member of staff called richardo . Was very helpful and friendly. Need more staff like this . Xx”

Helpful Report

Posted 3 years ago

“We recently had a new kitchen installed and to be honest it has been the worst experience from start to finish. Apparently the installer was their best fitter in the south. Wow I would hate to think what others have suffered. It started with the wrong plan being used then half of the parts were missing. The cupboards are not all level, the doors now are not straight. The kick board underneath the cupboards has a half inch gap all the way along on the top so you don't see it - I only found out when I had to lay on the floor to find something. The list of jobs to do to correct the mistakes is rediculous - we received £250 compensation when I found 6 jobs to do. I'm not a builder but with a lot if time off sick I've now counted 14 different areas to fix. So many short cuts taken by their best fitter need redoing. I recently had an electrician fix extra lighting and he was appalled by the quality of the electrical work completed by the b&q fitter. He also commented that the plinth directly below the main 3m length of cupboards is not level either. He could see the work completed overall was not of a good quality. Well it looks like I have a few weeks of work to fix the kitchen which is appalling since we paid £10,700 - surprising that I will not be recommending your company to anyone else”

Helpful Report

Posted 3 years ago

“I have to thank Lee from hardware in Bolton, I had a load of items I needed and was clueless. He walked me round the store and got them then took me to Tom in the wood cutting dept, he was brilliant. They both were fantastic and deserve a gold star. Well done!”

Helpful Report

Posted 3 years ago

“Professional and patient . Spoke with Karen on the paints . She was very polite and knew her job to a T. 24/12/21”

Helpful Report

Posted 3 years ago

“B&Q London Chiswick 23/12/21 Time 19.15 Special thanks to the head manager, for professional service and returning item. Regular customer Piotr Marciniak Pi-Mar Ltd”

Helpful Report

Posted 3 years ago

“I feel ashamed that I have to give it 1 star it should be -10 i do don't think they have any staff there my order was cancelled with no explanation and when I emailed why I i get a no response, the phone is Joke they might as well have Don't f@#£#£# bother contacting Us!!! on their website”

Helpful Report

Posted 3 years ago

“Excellent customer service provided by Paul Brotherton at B&Q Warrington. Needed some advice on a power tool, he was very knowledgeable and assisted us in buying the right product. Really grateful for his help.”

Helpful Report

Posted 3 years ago

B&Q is rated 2.2 based on 2,592 reviews