B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.19

2.2 Rating 2,579 Reviews

28 %

of reviewers recommend B&Q

2.2

Based on 2,579 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q’s website has over 12,000 products that you can buy directly and over 25,000 products you can reserve to collect later. B&Q have a huge range of home and garden ,kitchens, bathrooms, bedrooms, paint, power tools, lighting and many more.

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

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118

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I went to b&q asda dagenham and the staff were very helpful . The member of staff called richardo . Was very helpful and friendly. Need more staff like this . Xx”

Helpful Report

Posted 3 years ago

“We recently had a new kitchen installed and to be honest it has been the worst experience from start to finish. Apparently the installer was their best fitter in the south. Wow I would hate to think what others have suffered. It started with the wrong plan being used then half of the parts were missing. The cupboards are not all level, the doors now are not straight. The kick board underneath the cupboards has a half inch gap all the way along on the top so you don't see it - I only found out when I had to lay on the floor to find something. The list of jobs to do to correct the mistakes is rediculous - we received £250 compensation when I found 6 jobs to do. I'm not a builder but with a lot if time off sick I've now counted 14 different areas to fix. So many short cuts taken by their best fitter need redoing. I recently had an electrician fix extra lighting and he was appalled by the quality of the electrical work completed by the b&q fitter. He also commented that the plinth directly below the main 3m length of cupboards is not level either. He could see the work completed overall was not of a good quality. Well it looks like I have a few weeks of work to fix the kitchen which is appalling since we paid £10,700 - surprising that I will not be recommending your company to anyone else”

Helpful Report

Posted 3 years ago

“I have to thank Lee from hardware in Bolton, I had a load of items I needed and was clueless. He walked me round the store and got them then took me to Tom in the wood cutting dept, he was brilliant. They both were fantastic and deserve a gold star. Well done!”

Helpful Report

Posted 3 years ago

“Professional and patient . Spoke with Karen on the paints . She was very polite and knew her job to a T. 24/12/21”

Helpful Report

Posted 3 years ago

“B&Q London Chiswick 23/12/21 Time 19.15 Special thanks to the head manager, for professional service and returning item. Regular customer Piotr Marciniak Pi-Mar Ltd”

Helpful Report

Posted 3 years ago

“I feel ashamed that I have to give it 1 star it should be -10 i do don't think they have any staff there my order was cancelled with no explanation and when I emailed why I i get a no response, the phone is Joke they might as well have Don't f@#£#£# bother contacting Us!!! on their website”

Helpful Report

Posted 3 years ago

“Excellent customer service provided by Paul Brotherton at B&Q Warrington. Needed some advice on a power tool, he was very knowledgeable and assisted us in buying the right product. Really grateful for his help.”

Helpful Report

Posted 3 years ago

“Absolutely dreadful customer service on the phone and in branch. Trying to acquire a few pence worth of missing fixings from their own brand cooke and Lewis range. Simply as unhelpful as it's possible to be. Will be boycotting them as much as possible.”

Helpful Report

Posted 3 years ago

“B and Q in Llandudno have exceptional customer service. Paul in Kitchen Design and the store manager, helped me so much when designing my kitchen. I received such a professional service, no pushy sales techniques, they really did work with me to get the kitchen of my dreams within my budget, which was almost identical to Wren but at less than half the cost. I would highly recommend”

Helpful Report

Posted 3 years ago

“Christmas tree didnt get delivered although I paid extra for Saturday delivery, also it didn't turn up on Sunday. Rang head office with complaint and they directed me to the store in question (Beckton) when I rand they were not answering their phones and the answer machine just switches off ! Waited for a text and explanation but B + Q didn't bother telling me that the tree wasn't coming. Monday came so I rang head office where christopher got in touch internally with the Beckton branch to be told that they ran out of trees! still don't see why they couldn't contact me as my kids sat there all day waiting to decorate the tree, also I took a day off work to receive the tree, B+Q managed to waste our weekend and didn't bother letting us know. J Richardson”

Helpful Report

Posted 3 years ago

“Bought a xmas tree online from B and Q, delivery was for Saturday 11th, it didn't turn up despite I payed extra for Saturday delivery. On top of that we didn't receive a text message about when it would arrive ? Customer service didn't answer the phone despite we rang at the right times! Website directed us to complaints page but was set up so you could send the complaint. All and all B and Q couldn't of offered a worse experiance , will never shop their again. Save yourself the agro and don't bother with them.”

Helpful Report

Posted 3 years ago

“Called into B & Q Carmarthen with my elderly parents (90 & 88) to buy them an artificial Christmas tree, was asking if the 10% for over 60's was still available on a Weds and if so we would be back tomorrow. My Mum asked if we could have the discount today instead of coming back tomorrow. I must say the store manager was brilliant and my parents went home very happy with their tree!”

Helpful Report

Posted 3 years ago

“I bought a kitchen from B&Q they have ordered two doors wrong and they cannot sort it out it has taken over 2 months now I have complain to the complaints department and they still not sort it out this is very bad on B&Q the complaint department tells you nothing but lies and say to you they will sort it but never do I am still waiting for the two doors and nobody wants to phone me about it it looks to me that I will have to go down to one of the stores and changed myself up to a railing they might sort it out then or they will tell me another pack of lies let's see if they do anything”

Helpful Report

Posted 3 years ago

“I was in the Roneo Corner store today and the details are : 05/12/2021 15:37 1181 001 Made my purchases and went to this till. Considering we are coming up to Christmas and a happy face at the till is always nice when facing a customer and a quick chat even, time allowing. I suggest that management send this young person back to the charm school and ask for a refund and possibly sue them as they failed to implant any emotion into her tiny brain. It was if she didn't want to be there. I myself would never employ anyone like her in a face-to-face scenario What a miserable child”

Helpful Report

Posted 3 years ago

“Does b&q use special offers as click bait. I have noticed some really good deals on their website, but when you try to purchase it there is none in stock anywhere. For example erbauer thicknesser planer for £110. Homebase seems to be up to the same game.”

Helpful Report

Posted 3 years ago

“Hedge trimmer, I thought it was brand new, only to find when I opened the box it had obviously been used. Not good, because this depreciates the shelf life and the product. I don't know how long it was used and who used it!”

Helpful Report

Posted 3 years ago

“Apologies if you have 2 reviews made by myself. I had some network issues when I tried to submit. My husband and I are always in the B&Q store at Oldham. Each time we go unfortunately we always happened to walk by or have to deal with a young girl called Megan, quite short, blonde hair. She has the most foul mouth I have ever heard and is totally unprofessional. We’ve no idea how she’s still working there to be quite honest as this isn’t just one occasion. Every time we shop here Megan seems to be working and is always being rude and speaking filth infront of my grandchildren. I just think there’s a time and a place and for her behaviour to go on this long unnoticed is hard to believe. I don’t normally give such negative feedback but it’s gotten to the point where we would rather shop elsewhere or another B&Q and somewhere else because of this.”

Helpful Report

Posted 3 years ago

“I’m just overall unhappy. I always have issues with the same staff member as my husband and I come in a lot for our small business. I believe she’s called Megan, shortish with blonde hair. She’s incredibly rude and talks to other staff with a foul mouth. She always seems to be moaning about work she has whenever we’re in the store & I’ve heard her swearing on countless occasions. I’ve no idea how she’s even got a job at all. Oldham store Westhulme way”

Helpful Report

Posted 3 years ago

“Do not order bulk item from this company sent all the wrong items”

Helpful Report

Posted 3 years ago

“Visited Hull Ferry Lane and asked a question to a lady on the till and she was very abrupt and rude!! How she works in customer retail I have no idea! I was spoken to like a five year old. Unhelpful to say the least, I wouldn’t return to this store. I do have her name but I won’t name and shame on here! But then I asked a lovely chap called Nigel and he went above and beyond to help and he sorted us out. Lovely man, an asset to the company. I do believe he was partially blind too, nothing was any trouble, brilliant customer service, just a shame about the snotty lady on the till. Time of visit 12.45 30/11/21”

Helpful Report

Posted 3 years ago

B&Q is rated 2.2 based on 2,579 reviews