B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.19

2.2 Rating 2,602 Reviews

28 %

of reviewers recommend B&Q

2.2

Based on 2,602 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

Write Your review

Tell us how B&Q made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

118

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Total joke spend 3 hours in store today with one of your planners, He was very helpful in planning out a bedroom and 2 bathrooms. After 3 hours we left the planner to finalise the plans. An hour later we got a call to say a few bedroom items were out of stock and we could not place an order until all back in stock. I phoned customer services to query this as I was willing to place order and wait to be told its not possible until in stock. When I asked what happens if I wait for restock then another item is out of stock I was told this would mean i still would not be able to order. THANKS FOR WASTING MY TIME.”

Helpful Report

Posted 3 years ago

“Trustpilot Thanks! Your review counts. You reviewed B And-q Your review is pending—it may take up to 2 hours to appear on Trustpilot. Learn more RM richard makepeace 1 review GB Rated 1 out of 5 stars B&Q are a joke Ordered fire doors, the delivery driver dropped them on the floor, took them a month to replace and countless phone calls being on hold for hours. Today I took a day off work to receive kitchen end panels, the driver of the lorry couldn’t get down our road because of roadworks, instead of going around them or coming from the other direction he cancelled the delivery, said will be there tomorrow instead, after speaking to the depot it could take another month for delivery, meanwhile we have a kitchen full of kitchen fitters and nothing for them to do, and will be cooking off a camping stove for another month. B&Q are the worst company ever. Delivery drivers number is 07929864723 He is a chimp”

Helpful Report

Posted 3 years ago

“Only gave one star so I could wright on here but really I give it 0 stars! Ordered a kitchen in January, was told it would be delivered end of March but still waiting on the majority of the kitchen…rang customer service got no where! Went in to store got nowhere, it’s now may and parts of the kitchen that we was told would becoming beginning of may are now being delayed to the end of may and no doubt we will get another email that items will be further delayed! How can they take peoples money and not deliver Can’t stress enough NOT TO USE B&Q for a kitchen unless you really don’t need one anytime within a year of ordering it! My advice is….Pay the extra and go somewhere different for your kitchen”

Helpful Report

Posted 3 years ago

“Serious Delivery Problems B&q have some serious flaws in their delivery and stock processes which cause delays of up to 3 months in you receiving your kitchen. From parts not getting auto added to the order, to only checking stock 48hrs before delivery, to parts not found on the vehicle its been a major and costly headache. Products look good in shop but such issues make it not worthwhile having”

Helpful Report

Posted 3 years ago

“Recently went to store at Hampton Hall.Gemma and the lady on click and collect couldn't have been more helpful.. Sourced loaded and took goods to my cat without question. Fast and efficient service from caring warm hearted staff, making.the visit a pleasure. Thank you”

Helpful Report

Posted 3 years ago

“Ordered and paid for a kitchen and fitting in full in Jan 22 for fitting in April ,was informed that 1 door would be delivered 1 week later than other items which was ok . During next few weeks had several calls etc informing items were missing off order and had to be paid, delivery was on 14april as arranged but when fitter checked items on 18th he found several items missing,1worktop missing ,store blamed computer system,1 door missing ,which was ordered but just not delivered,had to be reordered with a lead time of 4 weeks ,door due on 20th never appeared,store blamed parcel force,,reorder time was 6 weeks ,during installation fitter found several doors warped or damaged lead time ? Got so angry wrote to CEO who fobbed us off to executive customer care team,who were useless promised contact which never happened. Surely a company this size must have a decent stock control and quality control ? Doesn't look like it,they don't seem to have any redundancy i.e spare stock for damaged,missing items, unfortunately my problem seems to be the norm not an exception, company has my money but can't provide goods , surely someone in authority can take this up,sorry that I cant leave zero stars.So unless you are prepared to put up with all these issues I would strongly recommend that you go elsewhere”

Helpful Report

Posted 3 years ago

“We have just purchased 2 bathroom cabinets from B & Q. Disappointed to discover they only come with one glass shelf! The shelf for the larger cabinet is unavailable, the shelf for the smaller cabinet is available online only and you have to pay £5 to have it delivered as you cannot buy it in store or click and collect so a £6 shelf costs £11. Not happy.”

Helpful Report

Posted 3 years ago

“Recently ordered & installed Atomia bedroom units,which we were very happy with.However,due to an oversight by ourselves, we found we would have to modify the wall units.We visited our local store on Sunday to discuss this. We approached the two women at the desk in the bathroom/ bedroom dept, & were kept waiting whilst they finished their conversation (not work related).We found the attitude of the older lady very negative,almost as if we were an inconvenience. Not at all helpful,rather frosty & frankly patronising. Such a shame,as previously we had received a lot of help,from a young man called Josh,who couldn't do enough for us.The younger woman had a name badge.Her name was Lizzie & she wasn't too bad,but the other one( no name badge,wonder why?)was definitely uninterested in us,& made it pretty clear.Will return when other staff members available.”

Helpful Report

Posted 3 years ago

“My wife and I went to your Romford store and we could not lift or carry anything heavy due to I’ll health I asked one of the staff if someone could help us and a young man name of Mason came and literally did everything for us. He also took the trolley to our car and loaded everting in the boot. I would be grateful if Mason could receive our thanks and recognition from his employer for his friendly and helpful attitude.”

Helpful Report

Posted 3 years ago

“If I could leave zero stars I would rubbish from start to finish! Day before kitchen arrived told no cupboard doors available and other items no_one took responsibility for our queries so left with half a kitchen would never recommend absolutely appalling!”

Helpful Report

Posted 3 years ago

“Purley way b&q new Australia or new Zealand & the foreign little so called security person 😆🤣💋, asked if i could lock my ebike in there store why i looked for something both of them seem racist & a terrible behaviour from both of them there attitude was 💯 unhelpful & racist. NEVER GOING BACK TO THAT STORE EVER 💯💯😒💯💯👍.”

Helpful Report

Posted 3 years ago

“Ordered a kitchen in January was told full kitchen would be delivered April. Half was delivered the rest July. I’ve cancelled order and they collecting what was sent. Old kitchen removed and fitter was booked. Do not buy from these”

Helpful Report

Posted 3 years ago

“Nightmare! Ordered new kitchen last December, and still having problems. So unhelpful and can be so rude. Order was a shambles, items missing, wrong items sent! Sold us over £1000 worth of things we had no need for or were unsuitable, which had to then be returned. Still having problems now and we are in to April! Don't go near them if you want a trouble free installation.”

Helpful Report

Posted 3 years ago

“Absolutely disgusting service. Ordered kitchen in December. Delivered in March. Lots of items missing and lots of un ordered items received. Now being told I have to wait to July for missing items to be delivered!!! This is a huge company that should be able to mass produce items. Why should I have to wait, when they have received payment in full in December. Avoid buying your kitchen from here.”

Helpful Report

Posted 3 years ago

“I don't normally leave reviews but Sam from Decor in the Enfield B&Q needs a special mention. There was a bit of a mix up with paints ordered this evening but he dealt with it in such a professional manner. He was incredibly helpful and diligent, most impressive.”

Helpful Report

Posted 3 years ago

“I've been to buy a vinyl tile for bathroom at Edgehill B&Q this morning.There was a staff member called Ray,he was extremely helpful,went above and beyond.I was finding it hard to carry the roll to the till.Ray may have realised this and he carried that and stood in a que with me and brought this upto my car.It was a great help for me as I was struggling with pain in my knee recently.Sucha a professional staff with a helping attitude.Ray is an asset for your company.Please make sure he gets this feedback.”

Helpful Report

Posted 3 years ago

“Arrived at the till as I have countless times!!!! And mention I’d not all I wanted as I could not find everything ,the assistant said she would check for me ( great I thought) Well she found what I needed ,showed me where to go , arranged trolley’s , helped me to the till and arranged my discount on my purchase!!! Wow wow wow one of a kind and all with a smile. Thanks for the exceptional service!! A huge pat on the back xxxx The name on the badge Shaz. The store Erdington. Thanks.”

Helpful Report

Posted 3 years ago

“My elderly mum has just had a delivery from DX of heavy items from B&Q 5 minutes ago. My mum was in the bungalow, they knocked on the door & before she could answer within seconds of the knock, the delivery driver left the items outside on the drive & my mum watched them drive off leaving her to carry the items which are over 3 meters long into the bungalow. I’ve just had her in the phone in tears. They didn’t hang around for her to check the items were correct or for a signature. They literally had to drop them in through the front door & I’d of gone round later to carry them were they’re going. Unprofessional !!!😡 The sales people have been great, it’s just unfortunate about the delivery service.”

Helpful Report

Posted 3 years ago

“I have placed a order online and and everything went smooth. But after I collect the product , when openning I realized that the item was faulty, and full of dust. For my surprise, when I went back to the shop they said: " this was returned to us by someone else ". I have to say that the customer service is 0!”

Helpful Report

Posted 3 years ago

“Had garden furniture (Colorado) delivered by Ken and David on 23Mar22. They carried quite a heavy box to the garden area and were very friendly and nothing too much trouble. Many thanks.”

Helpful Report

Posted 3 years ago

B&Q is rated 2.2 based on 2,602 reviews