B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.19

2.2 Rating 2,579 Reviews

28 %

of reviewers recommend B&Q

2.2

Based on 2,579 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q’s website has over 12,000 products that you can buy directly and over 25,000 products you can reserve to collect later. B&Q have a huge range of home and garden ,kitchens, bathrooms, bedrooms, paint, power tools, lighting and many more.

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

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118

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought an item on line that was showing as available to collect in store in an hour, it was a washing machine so an expensive item. They called after I paid to tell me it wasnt actually available but will now take 5 days for a refund so I cant go an purchase another, ver misleading way to take my money and hold it for 5 days and waste my time. Dont Buy from here.”

Helpful Report

Posted 3 years ago

“Very very poor customer service at Tottenham Hale branch, N17 London. Staff standing around chatting to each other, when customers come up to ask for help, often dismiss by saying' we don't have it in store' without checking. Time for new manager at this store who can recruit the staff that want to work, and do the job they are paid to do. Leave the job if you don't want to work. Many others are looking for jobs- lazy staff!”

Helpful Report

Posted 3 years ago

“My husband and me visited the store in the evening of 9th March. We had a trolly full of concrete, stones etc. and realised that we would have difficulty getting it in the car so we asked if someone could help us. A very pleasant lady called Vicky from the Seasonal Department obliged immediately and insisted that we lift nothing. She was lovely and thanks very much”

Helpful Report

Posted 3 years ago

“Originally bought our B&Q kitchen last June 2021. Because of Covid etc etc blah blah installation date was Novembet 21. A kitchen fitter left and they gave been using that excuse for not installing it for months. Meanwhile all of it is being stored in the garage. Now they are giving us a date of 23rd May....6 months after November. To say were not pleased is a massive understatement.”

Helpful Report

Posted 3 years ago

“Do not buy a kitchen they are totally useless, they have no customer skills trying to get a refund it’s a joke they have sold me a kitchen that’s font fit appliances”

Helpful Report

Posted 3 years ago

“Freddie made me happy with his professional approach and excellent quality customer service. During my 3 visits about advice on kitchen paint, he was polite, patient, helpful and very informative. Thank you Freddie for your help and assistance.”

Helpful Report

Posted 3 years ago

“Purchased an item and paid for delivery. We were given a delivery date for which I took a day off work unpaid but were told on the evening before it wasn’t coming! On the delivery date the vehicle arrived anyway without the stock and the crew hadn’t been told they had not got it. Got another delivery date after many phone calls and again waited in all day and to no surprise no delivery again!!!!! Really awful service, Never again !!!”

Helpful Report

Posted 3 years ago

“While at the store in Parkhead Retail Park I found young Daniel who was working at the flooring section very helpful and went over and above out of his way to help me thank you Daniel”

Helpful Report

Posted 3 years ago

“f there was an option to leave zero stars, that is what I would leave. We paid almost £5k for a kitchen and trying to arrange uplifts for damaged items, incorrect items and wrongly delivered items has been so stressful and challenging. 6 weeks on, we are still stuck with an oven which was incorrectly sized. Get your kitchen somewhere else - once you have paid, you cease to become important!”

Helpful Report

Posted 3 years ago

“Ordered the kitchen with 6 months advance, didn't get yet my delivery as promised for 18th February, my team started kitchen already and waiting now for delivery, everything had to be moved as delay, and I don't know if I get all parts after reading all those reviews. Customer service dreadful, everyone provide different information, no understanding for stressful situation, no emphaty at all. Manager has no idea about Customer service level, can't even properly write an email. The worse experience ever. I don't know even how that company survive on a market with such a many errors 😑”

Helpful Report

Posted 3 years ago

“prices and service OK, bit not as good as some other supliers. A good backup when needed”

Helpful Report

Posted 3 years ago

“Whilst I can purchase a new shower head, pole and other shower related items without actually buying the shower, I can't purchase the shower without all those other related items. . Why is this and why would I want spend £100 or more on numerous items when I only needed the one. You lost a sale there B+Q. I managed to get the one item I needed elsewhere for £40.”

Helpful Report

Posted 3 years ago

“Absolutely the worst company going as far as customer service. My daughter purchased a new kitchen from them then the microwave oven unit broke so she contacted them now over 2 years later she still has not received a refund a néw microwave unit or nothing endless phone calls to them but they promises never come true. I do understand we were in a pandemic but please when you spend alot of money with them you expect better service”

Helpful Report

Posted 3 years ago

“Save your money and shop elsewhere. I’ve waited over a month for two radiators which I was told would have been here on two different occasions I’m still waiting for them. Appalling service”

Helpful Report

Posted 3 years ago

“Went into Kettering store, plant section looking for Christmas presents & was very impressed by the excellent customer service provided by Sophie. She was extremely knowledgeable, spent time telling me about the plants, how to care for them & suggested others I should consider. Excellent member of staff & an asset to your team.”

Helpful Report

Posted 3 years ago

“We had an appointment with your Eastbourne store this morning, regarding a new kitchen. Tyrianne served us and what a great helpful lady she was, she kept calm and polite even with my constant questions and alterations to the plan. What a great asset she is to your Eastbourne team B & Q. A”

Helpful Report

Posted 3 years ago

“Visited B and Q Newport Gwent on a busy Saturday afternoon. We had a very positive experience.. Ella was so helpful and knowledgable about colour mix . 🙏 Helen Newport”

Helpful Report

Posted 3 years ago

“Angie, in the Wigan Trade Point was one of the most helpful members of staff at B&Q - there was an alleged problem with the in store wood cutting service, but Angie, after a few phone calls, rectified the problem - Very customer focussed Lady. Saved my day!!! Thanks Angie.”

Helpful Report

Posted 3 years ago

“Request to every one with gold hands don't buy anything from b&q I spend nearly 10000 for kitchen and bathroom every day find new problem no peace from last 3 months Never buy again from b&q”

Helpful Report

Posted 3 years ago

“B n Q pool, I go there often, today was great, lady in bathroom an kitchen was brilliant, really helpful an even helped me load my car, thank you Heidi pool Camborne, highly recommend member ov staff.”

Helpful Report

Posted 3 years ago

B&Q is rated 2.2 based on 2,579 reviews