B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.18

2.2 Rating 2,661 Reviews

28 %

of reviewers recommend B&Q

2.2

Based on 2,661 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

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118

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I went on line and saw my local Darlingon store had some planets I wanted in stock. I ordered them to collect. I then got a mail saying they did not have them. I got another email saying I had cancelled the order. NO they cancelled the order. Band Q stock systems are useless, especially it seems at the Darlington store. This is the 4th time this has happened. I paid immediately but now have to wait a week for a refund, tough if had needed that money to go elsewhere.”

Helpful Report

Posted 5 years ago

“Queues ridiculous to pay”

Helpful Report

Posted 5 years ago

“Absolutely shocking store doesn't update website. They say things are in stock over 100 items 8n but when you get there there is none. Just a ploy to get you there and spend”

Helpful Report

Posted 5 years ago

“I place an order for an internal door receive notification from DX that it will be delivered on the 16th and I can reschedule up to the previous evening, which I did however, they still attempted to deliver on the 16th July. The correct date was the 20th & there was no tracking for today, contact DX who informed me the door has been returned to B&Q as I cancelled the order, clearly the driver didn't understand me telling him the delivery was booked for the 20th and not the 16th. Call B&Q Customer Care (lack of) who advised me they can get it out again but in 10 days time, as this is the contract they have with DX, so they mess my order up and I have a fitter booked for the 20th, order has subsequently been cancelled as B&Q didn't care or interested that their delivery company have messed up and made no attempt to resolve the situation, not impressed.”

Helpful Report

Posted 5 years ago

“My wife was intimidated by the manager at your Taunton store for raising the fact that we were sold a damaged 5l paint and told her to claim off our insureres, but I won't be doing that I will use a small claims court to claim back the damage and will pop in and have a chat with that manager to resolve his intimidation approach towards women”

Helpful Report

Posted 5 years ago

“The store manager at Taunton intimidated my wife as the paint that she bought was damaged it leaked all over our new flooring when she spoke to him he told her to claim off our own insurers what I am doing is taking them to court along with the manager as threatening people on a phone lacks intelligence and obviously a spineless low life don't use B&Q use a decent store or online services trust me it's better than dealing with idiots”

Helpful Report

Posted 5 years ago

“What a waste of time 'click & collect' is with this company. They confirm your order (4Nr in stock) and then, 3-hours later cancel your order and state they have run out. They were quick enough to take my payment. Absolute disgrace. Also, 7-10 days for a refund. Joke.”

Helpful Report

Posted 5 years ago

“Poor customer service at the till! Went to visit Nottingham Riverside Retail Park. The assistant at the till whose name Adam! Just atrocious and awful attitude , waving his finger not even opening his mouth to say “next please” couldn’t even say hello when I was at till. I’m sorry your job is so strenuous while others are suffering with no Job !Wake up and get some customer service skills.”

Helpful Report

Posted 5 years ago

“After a long lock down we went in to lincoln b&q, and was disgusted at the staff and lack of concern for there customers, they say masks protect others more than yourself so why don't b&q staff wear masks to protect their customers? Or do they just not care about them”

Helpful Report

Posted 5 years ago

“I ordered the garden furniture on the 23rd June where when it was ordered they gave me an estimate of 2 week wait. I have reached out to them in the following month at least 18 times and in all calls to them they have disconnected the line and asked me to revert to FAQ. I have never since heard anything from B&Q so I called again to revert to live chat where I was told that their internal order management was out of service and my order was not picked up. Then the gentleman offered my item to be delivered after a month ("express delivery"). I have as a result cancelled the item and will take my money and time elsewhere where I as a customer is appreciated. Absolutely terrible company. I will no longer use my hard earned cash on any of their products nor would I shop at any DIY.com shops. Very disappointed!”

Helpful Report

Posted 5 years ago

“I purchased a rattan outdoor furniture in June . The settee leaked dye on the new decking. My complaint has not been resolved despite emails calls and photos. The furniture cost £ 550 and has ruined part of the decking. Band Q asked us to return the items which had been delivered in a large wagon back to the store but could not guarantee the new one would be free from excess dye. We now have to sand the decking ,buy more paint/sealant costing £35 and we do the whole decking. Thanks for nothing Band Q!!!”

Helpful Report

Posted 5 years ago

“Well there is not much to say don’t touch B&q kitchens with a barge pole. We have had faulty doors delivered to our home. White unsightly marks splashed under the Paintwork. B&q refused to replace of either come to see them. Furniture ombudsman was contacted who I may add get paid by B&q. Report was very contradictory and it stated their were marks under the paint but not faulty? See you in small claims court! Please god if you value quality and care, a good consumer experience and not to do business with B&q go elsewhere. These people are thieves and liars!”

Helpful Report

Posted 5 years ago

“Bought a Karcher Jet washer from their store in Bury. It leaked was dangerous. They've refused me a refund. I will go legal on them to protect the public from them selling faulty electrical goods.”

Helpful Report

Posted 5 years ago

“Customer Services at B & Q are anything but Customer Services. After spending an age listening to a number of pre-recorded messages, none of which are appropriate to the issue one has been advised to contact them on. they continually disconnect the call. B & Q your Customer Service standards are woeful and if it were possible to award no stars - that would have been my preference. Would I recommend you - no I would not.”

Helpful Report

Posted 5 years ago

“Social distancing joke Redditch B&Q I was ridiculed by one of the staff for stepping over a line that was 10 m from the till even though there was a 2 m line next to the till for another customer to stand at to then to be embarrassed and told that I was not courteous of other customers even though I was still way over 2m from any one else close on 4m from anyone and the embarrassing situation where I was singled out on a completely unorganised social distance till set up I was 4 metre away from anyone else yet they bottle neck every one down an aisle to the till even though that isle is still in use for browsing customers and que waiters where there was no way they can social distance yet I was ridiculed and made to feel like a child due to there poorly organised system”

Helpful Report

Posted 5 years ago

“I bought the high gloss laminate flooring. It looked lovely. With in a few week it started to bubble and chip. I wash the flooring with a spray of two parts water and one part ginger. I complain a employee came out took photos which they sent to head office. I called I was informed that there is nothing wrong with the flooring. They advised m to contact the ombudsman? I would not advise anyone to buy flooring from B&Q.”

Helpful Report

Posted 5 years ago

“We bought a box plant and within 2 weeks it turned brown and died. They refused a refund and said “they don’t offer a warranty on plants”! We followed the aftercare too. Would never buy anything from their garden centre again. Terrible service!”

Helpful Report

Posted 6 years ago

“Why does B and Q, Enfield have only two tills open when there is a queue of at least thirty shoppers? The virus is not an excuse. There should be sufficient till-trained staff available for all contingencies. I and several other customers walked out of the store - in my case to make the purchases elsewhere.”

Helpful Report

Posted 6 years ago

“Ordered 6 UPVC windows on 13 May 2020 ref #1010385810. received 1 June, I won't complain as during Covid19. But I needed to refund this extra one, and I understand online 3rd party items best refund via collection not taking to a store. So I have been making over 10+ calls to B&Q helpline, where they cleverly create a menu (1 for kitchen, 2 for new order, 3 for delivery, 4 for anything else), when you press 4, their robotic person just tell you they are not dealing with anything that is not urgent, then just hang up on you. B&Q don't argue with me over this, as I just took a audio recording over this, so it can be used in court. Then I went on their online form and filled all details and asked for a refund, actually did this twice in past 3 to 2 weeks. No one ever came back. If you were me, what would you do as a customer??!! Today, I had enough, and took the window to their Greenwich store, the store staff tells me collection had to be done from my address by manufacturer. But I told them you stupid system don't allow refund to be logged or process, and anyone with an ounce of common sense can understand, what is the difference between manufacturer collecting from their store or my site? none. And after such big faul up from your system design, how dare you just shrug off your shoulder? Then I called online sales, as they only take sales calls, no refund calls, trying to give them the very last chance. Again, sales after speaking to manager, declined to let me leave window there. So I dumped the window at the Greenwich store and walked out, I told both the sales team over the phone and also the store staff: I of course can afford to throw £207 down in the drain. But I will ensure B&Q go down with me. Your lost of sales will be £207 x 100. Now I am waiting for B&Q to contact me for a refund. Plus my time spent trying to get a refund before, and my time going to your store. and my time is not a mere £15 an hour. Otherwise, this will go viral in social media to my 50K+ followers. Let's watch this space!!”

Helpful Report

Posted 6 years ago

“I turned up for a kitchen appointment at the Sidcup store, only no kitchens to view. And no staff to greet. And no clue from other employees. Further, at New Eltham store, been waiting 2 weeks for click and collect for something they have in stock, just on a tall shelf which I can only think must be an inconvenience. Gone really down hill. Weak management.”

Helpful Report

Posted 6 years ago

B&Q is rated 2.2 based on 2,661 reviews