B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.19

2.2 Rating 2,595 Reviews

28 %

of reviewers recommend B&Q

2.2

Based on 2,595 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q’s website has over 12,000 products that you can buy directly and over 25,000 products you can reserve to collect later. B&Q have a huge range of home and garden ,kitchens, bathrooms, bedrooms, paint, power tools, lighting and many more.

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

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118

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very disappointed with B&Q these days, have spent thousands in the past, all large items delivered with out but that doesn't seem to be the case over the last year or so. I have tried to order, wooden flooring, ceramic tiles for kitchen and bathroom a bathtub and other bits and bobs. however as soon as you get to checkout and put in your address, it says these items can't be delivered. GOD know why. I have now moved to Wicks who will deliver anything I put in my basket and I might add - if over a certain amount - free of charge”

Helpful Report

Posted 4 years ago

“Today was the second day I had gone to B&Q in Luton, with great regret I would have to say the customer service was absolutely appalling, both days I have asked for assistance and both days employees were unwilling to help and made me feel inconvenience. I am surprised with the attitude of staff members giving that B&Q is ment to be a repertoire company. I am very disappointed with their customer service.”

Helpful Report

Posted 4 years ago

“Tried to order a fitted kitchen from B&Q. The website is difficult and frustrating to use. I knew exactly what I wanted, I had a list of cabinet sizes, fixings and fittings etc. When I finally managed to order it all, they came back with a delivery time 7+ weeks away. Click and collect was not available on half of the order. Gave up and I’m going to Ikea.”

Helpful Report

Posted 4 years ago

“We just recently ordered a new shower for my father in law as his old one had broken down. We were informed the delivery would be on 2 days time. This was fine. The night before the shower was due to arrive we received a text from the courier informing us the that they had the item and the time slot to be delivered. We were able to track it. At the same time we received an email from b&q stating they had given us a refund. We telephoned b&q whose customer service manor was appalling and they told us we had the refund as they did not have any stock of this item despite the website stating there was 4 available upon ordering. Clearly this company have not got a clue what they are doing. The next morning at the stated delivery time the shower arrived and my husband fitted it. B&qs attitudes have been appalling for years and its time to address the issues they have starting with how to speak to its customers. After all this my father in law is pleased with his new "free" shower.”

Helpful Report

Posted 4 years ago

“I found the item I wanted on B&Q website. I checked the availability in a local store. B&Q confirmed that the item was available. I placed the order and paid for the item. The item was available to “click and collect” only. B&Q confirmed my order and payment. 2 hours later B&Q e-mailed to advise that the item was not in stock. This happens frequently in my experience. Not good enough. Very poor customer service!”

Helpful Report

Posted 4 years ago

“Searching out a discontinued paint, found B&Q had 2 in stock at a store 33 miles away. Drove down for the store opening next morning to be told by staff they haven't had any of that paint line for "1-2 years". Wasted 2 hours and a couple of gallons of fuel, customer services completely uninterested, firstly trying to feed me some guff about Google caching archived web pages, then when I called them out on this, they blamed me for not calling ahead to check stock. That a company their size cannot update a stock item, potentially 2 years out of date is laughable.”

Helpful Report

Posted 4 years ago

“Utterly useless website. Kitchen worktops advertised as 'new'- add to basket - then told ' B & Q don't stock it.' Laughable. Door handles arrive battered - customer service agree to replace - that was a month ago and still no handles. Another order over £200 - so no delivery charges - on arrival 2 items only with a total cost below £50 so charges apply. No email regarding my order not being fulfilled so I can cancel and order elsewhere. Then the corker of an order of £500 for internal doors, handles etc. Money taken out of my account and B & Q have no record of my order! I then have to deal with a level of stupid I have never encountered before when dealing with customer disservice. Avoid.”

Helpful Report

Posted 4 years ago

“everything was okay but the delivery was sent to the wrong address and delivery takes very long.most the tiles at the store were broken but they still put it in boxes making it look good and new.”

Helpful Report

Posted 4 years ago

“I went on line and saw my local Darlingon store had some planets I wanted in stock. I ordered them to collect. I then got a mail saying they did not have them. I got another email saying I had cancelled the order. NO they cancelled the order. Band Q stock systems are useless, especially it seems at the Darlington store. This is the 4th time this has happened. I paid immediately but now have to wait a week for a refund, tough if had needed that money to go elsewhere.”

Helpful Report

Posted 4 years ago

“Queues ridiculous to pay”

Helpful Report

Posted 4 years ago

“Absolutely shocking store doesn't update website. They say things are in stock over 100 items 8n but when you get there there is none. Just a ploy to get you there and spend”

Helpful Report

Posted 4 years ago

“I place an order for an internal door receive notification from DX that it will be delivered on the 16th and I can reschedule up to the previous evening, which I did however, they still attempted to deliver on the 16th July. The correct date was the 20th & there was no tracking for today, contact DX who informed me the door has been returned to B&Q as I cancelled the order, clearly the driver didn't understand me telling him the delivery was booked for the 20th and not the 16th. Call B&Q Customer Care (lack of) who advised me they can get it out again but in 10 days time, as this is the contract they have with DX, so they mess my order up and I have a fitter booked for the 20th, order has subsequently been cancelled as B&Q didn't care or interested that their delivery company have messed up and made no attempt to resolve the situation, not impressed.”

Helpful Report

Posted 4 years ago

“B&Q Stanmore branch were excellent with design planning for a kitchen. The time expertise and advice provided was logical practical and economical. Amazing teamwork from Cletta, Keith and Aisha. Many thanks for the invaluable assistance.”

Helpful Report

Posted 4 years ago

“My wife was intimidated by the manager at your Taunton store for raising the fact that we were sold a damaged 5l paint and told her to claim off our insureres, but I won't be doing that I will use a small claims court to claim back the damage and will pop in and have a chat with that manager to resolve his intimidation approach towards women”

Helpful Report

Posted 4 years ago

“The store manager at Taunton intimidated my wife as the paint that she bought was damaged it leaked all over our new flooring when she spoke to him he told her to claim off our own insurers what I am doing is taking them to court along with the manager as threatening people on a phone lacks intelligence and obviously a spineless low life don't use B&Q use a decent store or online services trust me it's better than dealing with idiots”

Helpful Report

Posted 4 years ago

“What a waste of time 'click & collect' is with this company. They confirm your order (4Nr in stock) and then, 3-hours later cancel your order and state they have run out. They were quick enough to take my payment. Absolute disgrace. Also, 7-10 days for a refund. Joke.”

Helpful Report

Posted 4 years ago

“I'd like to commend one of your staff at your Port Glasgow branch. Unfortunately, I didn't ask his name. I had a problem with a broken cistern coupling and went to the branch today for a replacement. They were out of stock, but your staff member helped me "cobble together" suitable bolts, nuts and washers to do the job. The cistern is now operational. Thank you!”

Helpful Report

Posted 4 years ago

“I couldn't get any help at all from anyone who works in B&Q Hartcliffe Bristol, I needed 2 shallow double socket box's and 2 double sockets the lady I asked was so rude and the man I asked said I could tell you where they are,. All I wanted was some help didn't know what I was looking for, it would be a good idea to train your staff, I spent 1,400 on a kitchen and had it delivered last week and the delivery men left me outside my property with 2 work tops which was 3 m , I ask what I was going to do because I couldn't carry them and they said who ever is doing your work get them to cut it and they just life me outside with them .”

Helpful Report

Posted 4 years ago

“The excellent customer service we have received at the Goole branch of B&Q has been fantastic. They have gone above and beyond to help us after buying our new kitchen there. Any problems have been rectified immediately by the wonderful friendly staff. This sort of service is seldom seen these days, so well done Goole you should be very proud of your staff and service.”

Helpful Report

Posted 4 years ago

“I would like to say that Ola the young guy at the retail park Friern Barnet was fantastic very helpful and took the time to help me get what I needed . Thank you Ola”

Helpful Report

Posted 4 years ago

B&Q is rated 2.2 based on 2,595 reviews