B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.18

2.2 Rating 2,667 Reviews

28 %

of reviewers recommend B&Q

2.2

Based on 2,667 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

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118

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“To the B&Q delivery guys who delivered to me in Liskeard this morning, thank you for the service of dropping my OSB boards into my garage. I know this is a pretty simple task however it was the way you spoke to me, the politeness and the don’t worry, we’ve got this attitude, didn’t have to lift a finger. Thanks guy, appreciated. Regards one very happy customer.”

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Posted 5 years ago

“Theresa from B&Q Goole absolutely amazing She was super helpful, patient and engaging”

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Posted 5 years ago

“Went to Gloucester store today. Bumped into Roger (showrooms) who was happy to show us around. We told him what we wanted bathroom sink with unit combined, shower cubicle & fittings. He showed us a few choices of what we asked for, checked to see if It was all in store, it was so we loaded up the car. He was polite, helpful, nothing was too much trouble. Excellent customer service. Happy customer :-)”

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Posted 5 years ago

“A VERY BIG THANK YOU TO DAISY FOR HELPING ME WITH 12 BAGS SLATE CHIPPINGS EARLY THIS MORNING, SHE ALSO STACKED THEM IN MY CAR PERFECTLY-WHAT A LOVELY YOUNG LADY.”

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Posted 5 years ago

“Went in store today and was really happy with the 2 members of staff who assisted me. 1 woman was working in the garden centre area and was very pleasant and helpful The other member of staff was a young woman called shardonay she helped me out to my car with my heavy purchases andoaded them into the car for me she was cheerful and pleasant. And strong as she lifted a big bag of compost and bag of slate chippings so a big thank you to both”

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Posted 5 years ago

“Seasonal manager Ed in Gloucester very helpful in sorting out our enquiry, he was polite ,cheerful and sorted our problem out ,pleasure to deal with .”

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Posted 5 years ago

“I was in renfrew store today for flooring which unfortunately was out of stock. George who is a one of the staff in building assisted me in finding out when it is due in and what I would require. He was very pleasant and helpful. Thanks George.”

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Posted 5 years ago

“Called into Chesterfield B&Q yesterday for some wood. We were helped by a wonderful friendly funny guy called Shaun who even cut the wood for us. We also needed some silicone and was helped by Vick who was informative and helpful. Always believe in credit where credits due, people are always too easy to criticise. Thankyou guys 😀”

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Posted 5 years ago

“Just collected last of tiles, tried to sort on line as hadn’t got all I required at one store. The stores team at the Sutton in Ashfield branch telephone other stores and managed to hold them until we arrived to collect. Excellent service, happy customers thank you”

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Posted 5 years ago

“I made a purchase at B&Q Swansea on Tuesday and was served by a lovely girl called Tirion. We had a chat as she put my items through the checkout. I have been to other DIY and the checkout staff didn't even say thank you.”

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Posted 5 years ago

“I was served by a lovely lady called Amarjit at B&Q Slough. She was very patient,kind and helpful. Lovely customer service. She's a great employee who is an absolute credit to the company and its reputation.”

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Posted 5 years ago

“Great service at Salisbury B&Q, needed a paint mixed but no base available, The lovely Lisa telephoned when it was in and kept to one side for me. Then Nicky with the amazing coloured hair, served me with a smile albeit under a mask. Well done Salisbury.”

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Posted 5 years ago

“Experienced great customer service. I was served by Mark who was efficient and polite. But Laura the assistant manager was so helpful and kind. I had a lot of shopping with me she took my hanging basket and walked with me to my car. This was customer service above and beyond amazing I will visit again soon”

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Posted 5 years ago

“Grimsby 1204 store, excellent customer service by Emmett and the store manager. They sold me the last table on display even though they were in there right to say no, absolutely fantastic service thank you. Mr John cowling”

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Posted 5 years ago

“I would like to say a great big thank you to Shelagh in the kitchen department for her help. Customer service was hopeless & she came to our rescue spending the last year trying to get us cupboard doors we needed ( covid didn't help!) At last we have our problem resolved thanks to Shelagh; helpful, friendly she never gave up! A great big thank you x”

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Posted 5 years ago

“I went to the main Leicester store 31/5/2021 and when at the till I realised I had not bought enough of something to get the discount and Kylie who was serving me was brilliant. She took my shopping to one side and told me to go and get the other items. Just nice to have someone that happy to help instead of the only too common ‘computer says no’ response”

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Posted 5 years ago

“I went to B&Q in Basildon pips hill branch for a little project in mind as l am disabled and can’t do much. I could not fault anyone with their support and help towards me. Especially James at the Garden section and Kim at the customer service . Thank you so much again for your kindness and support , it is very much appreciated.”

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Posted 5 years ago

“I visited B&Q in Cwmbran for a new kitchen and was served by Matthew Hagland. His customer service was exceptional, he was very knowledgeable, pleasant, approachable and nothing seemed to much trouble. I had visited other kitchen suppliers but due to Matthew’s service I ordered with B&Q. This store should be proud to have such a valuable member of staff, which you don’t see enough of these days. 5* service.”

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Posted 5 years ago

“Great service went to b and q limerick needed help with a power washer staff were very helpful manager explained everything in great detail should me what hose to get and connections 😀 👍”

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Posted 5 years ago

“I would like to say how a member of your staff Dave Galek(plumber) at your store in Bury helped us on the morning of Saturday 22nd May 2021 he was very pleasant and friendly and very patient he was also very knowledgeable on the questions .”

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Posted 5 years ago

B&Q is rated 2.2 based on 2,667 reviews