B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.18

2.2 Rating 2,667 Reviews

28 %

of reviewers recommend B&Q

2.2

Based on 2,667 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

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118

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I went to the store in Camborne this morning looking for green polyester based roofing felt . There was none available on the shelves yet online it had said that there were 46 available . There were two identical shelves of a cheaper variety adjacent to one another , one of those was sitting where the one I was looking for was supposed to be. I spoke to a store employee called Rich who checked on his in-store app and confirmed what it had said online . He went outside in the lashing rain and found the product I was looking for with no trouble . He was friendly , courteous and nothing was too much trouble , a credit to B and Q. I think people can be quick to complain when things are not right and slow to compliment when they are! So.....thanks Rich, your efforts on my behalf were much appreciated.”

Helpful Report

Posted 5 years ago

“I and my daughter have had kitchens from B&Q and fitted by them bit expensive for fitting so will be getting my independent builder in this house but still going for their kitchens as I like the customer service and they will change units if damaged or faulty in the guaranteed time so I would recommend now waiting on my new kitchen with them good price and look fab”

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Posted 5 years ago

“We were so taken back by the fantastic service we received from James in the kitchen department we can’t wait to return to the st Helier store great shopping 👍”

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Posted 5 years ago

“Flo from.bathroom&kitchen helped me enormously today , found him very helpful kind, he manage to answer all my queries and help me find just what I was looking for”

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Posted 5 years ago

“Excellent design and customer service with sam the lady at merthyr bq nothing was too much trouble for her , kitchen arrived on time good quality units and all that was ordered arrived ..very pleased with service”

Helpful Report

Posted 5 years ago

“We visited North Shields store today. We were looking for information on Splashwall. Tish, from the department couldn’t have been more helpful, her product knowledge was great and gave us all the information we needed, she deserves a pat on the back.”

Helpful Report

Posted 5 years ago

“just visited washington branch. mandy couldn,t do enough excellent customer service other staff not so helpful.”

Helpful Report

Posted 5 years ago

“Brought a kitchen from b&q in Chippenham customer service excellent.Nothing was too much trouble joe was extremely helpful and knowledgeable.Would definitely recommend.”

Helpful Report

Posted 5 years ago

“Had a kitchen designed by Ryan at your Washington store. He listened to us gave us advice and ideas. We had confidence in him he made the process easy by listening and advising.I would definitely recommend him An asset to your company.”

Helpful Report

Posted 5 years ago

“Malcolm at Culverhouse Cross could not have been more helpful. He helped us kit out 2 bathrooms and a kitchen. He was thorough, patient and displayed impressive product knowledge. He also ensured we had value for money.”

Helpful Report

Posted 5 years ago

“Would just like to leave a review for the fantastic customer service I received at the oldham store Westhulme Way on Mon 26th April! I was looking for replacement fence panels and didn’t have a clue where to look! I wandered round the gardening section and then into the building section! Just when I was about to give up I met with Lewis who was really polite, friendly and helpful! He asked me exactly what I was looking for and then walked me round to look at the various options! I was so greatfull for the time care and attention he took! Will look out for him again when I’m next in store!”

Helpful Report

Posted 5 years ago

“Amazing team at B&Q Bamber bridge. I placed an order for materials for my garden to be done at the weekend, they all arrived on time when promised, everything in tact. Communication was brilliant, very friendly customer service!”

Helpful Report

Posted 5 years ago

“Went to your store in North Wales today and would like to mention a young man by the name of Jordan he helped me to the car with some stones that where very heavy What a lovely polite young man excellent customer service and nothing was to much trouble 5 stars thank you Jordan A happy customer Rhyl store”

Helpful Report

Posted 5 years ago

“Young lady called Rachel was very helpful assisting us to choose a stool. She even organised carry to car service”

Helpful Report

Posted 5 years ago

“Just want to say a massive Thank you to Sean at B&Q Northwich. Popped in this morning as the website said they had stock in of a item however I couldn't locate it so asked Sean for help. Unfortunately they had sold out but he said they had two deliveries today and if I left him my number he would let me know if they were on either delivery. He called me to advise that 3 had come in and Did I want him to save me one. Have just been to collect it. Brilliant customer service thank you 😊”

Helpful Report

Posted 5 years ago

“We are in the process of making a sensory panelled wall in my severely disabled son's bedroom. His support worker asked the gentleman about how many cuts we could have and explained our reasons. This man went above and beyond and did everything we asked for followed by a young girl completing our request a few days later. To them they were probably just doing their job but for us they have made this project so much easier. All the staff at Canterbury B&Q are so welcoming from the moment we get to the store its a polite hello and when we leave always have a good day. Little things like this go a long way thankyou. 😊”

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Posted 5 years ago

“The staff were very helpful and Beth who Served was very pleasant and helpful”

Helpful Report

Posted 5 years ago

“I recently visited B&Q Oldham to do a bit of panelling, I was very anxious and worried as I didn’t really know what I needed. I had my measurements, and was wondering around for a while it took a while to find assistance (which is understandable with the pandemic and all) I was greeted by a young man called Lewis who seemed very knowledgeable and friendly he advised me on which type of wood to get, the thickness, which sheet would get the most pieces. He then cut the wood for me at the cutting station and even assisted me to the checkouts. The ladies at the checkout were lovely too Maria was the lady who served me with great speed and efficiency whilst also being incredibly friendly I am thoroughly impressed with the level of customer service I received and will be sure to recommend B&Q oldham to my friends and colleagues.”

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Posted 5 years ago

“Tahir and Yunus were extremely helpful several times at Thornbury Bradford store this morning. Huge thanks chaps!”

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Posted 5 years ago

“5 gold stars to Lorain at Durham store for her determination to help us! She finally located the hosepipe we wished to purchase. Not only did she go the extra mile. I think it was more 10!! I hope the store is proud to have her! A big thank you.”

Helpful Report

Posted 5 years ago

B&Q is rated 2.2 based on 2,667 reviews