B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.18

2.2 Rating 2,667 Reviews

28 %

of reviewers recommend B&Q

2.2

Based on 2,667 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

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118

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was designed and supplied a shower area not fit for purpose, when I complained you basically washed your hands of the whole complaint explaining that its not your problem. Disgusting behaviour from a large PLC, that on evidence cares very little for it's customers.”

Helpful Report

Posted 3 years ago

“Very annoyed that you have to give at least on star, they aren't worth that! I bought two items in my local (Sunderland) B&Q and then had reason to contact Customer Services to complain. The guy I spoke to was decent and very helpful, admitting that he did not have authority to deal with my complaint he said that he was escalating my complaint and that meant the Store Manager or Deputy Manager had to call me with a resolution within four (4) hours. However, given that it was after 2pm it may be the next day before they did contact me. I accepted that. However, here we are three days later and there has still been no contact from the Store. It simply proves (once again) that Customer Service at B&Q is non-existent. I did leave a review on their own website and was emailed to say it had been accepted and published. The next day I received an email telling me it could not be published as it did not meet their terms and conditions. I submitted a second review and the same thing happened. Quite clearly B&Q will not accept negative comments in reviews and therefore must be under the sad illusion that everything is hunky-dory. I'm here to say it isn't!”

Helpful Report

Posted 3 years ago

“I was very disappointed in my kitchen but just got on with it I am now having to pay for a sure stop to be fitted has my stop tap is unreachable WAS thy bothered no One of my cupboard doors is hanging are thy botherd NO thy was of no help at all very disappointed”

Helpful Report

Posted 3 years ago

“When i request refund, refund cheque should be received within 28 dayd, but over 32 days the cheque not yet received Poor service”

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Posted 3 years ago

“Do you not buy off shire GB their delivery, scheduling and customer service is horrendous. I would not recommend them and I will not buy from them again.”

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Posted 3 years ago

“As a new customer i was excited about receiving goods for my new house - in the end my goods weren't delivered - they have awful drivers that works for different companies and they have their own rules -they are patronising and malicious ,I was let down from the rudest drivers and over the phone the customer services team were useless I will never use them again! and end up using a local:-)”

Helpful Report

Posted 3 years ago

“Another customer spilled paint and me and my nephew were coated in paint from knees down. Zero help from staff, very rudely told to go to the toilet, no cloths or wipes provided. Paint/clothes/trainers & toilet paper = not a great combination. No contact from customer service since complaining.”

Helpful Report

Posted 3 years ago

“"Misinformed" about terms of gift cards by customer services so bought one and wasted £50. Not happy.”

Helpful Report

Posted 3 years ago

“Brought a UPVC back door from here had an absolute nightmare trying to fit it ended up having to remove the door and send it back I’d lost 2 days trying to fit this door for a customer that I do a lot of work for made me look a fool in total it had taken me nearly for day to got it and get it to lock properly asked the store manger at yeading Middlesex if they can compensate me for the time it had taken me which should of been a days work at the most and I’ll I got was a poxy £50 gift card I’m really angry with the whole situation I don’t recommend anyone buys your UPVC back doors they are of poor quality”

Helpful Report

Posted 3 years ago

“Good service at my local Poole store, timber cut to specification very helpfully.”

Helpful Report

Posted 3 years ago

“Today phoned up abingdon store spoke to will ref worktops of my daughters saying this I'm not saying my daughter is going to cancel her worktops but can she reason my daughter cannot get fitters to fit 12mm worktop will said I will pass you on to another colleague which happened. asked my daughter details but cancel led the work off but I made a point that I'm not saying my daughter is going too but can she not knowing the man had cancelled off the work top s .my daughter goes into speak to anice man and said they have already been cancelled .did he not listen yo what was said .what if my daughter had decided to keep with them . Its agood job that my daughter did want to cancel .or we would nt have had the work tops in time”

Helpful Report

Posted 3 years ago

“Customer Service live chat is virtually useless!”

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Posted 3 years ago

“Martin, a trained carpenter at the Layton store, London was helpful and extremely knowledgeable. He went out of his way to help me and made sure I had the right piece of wood for the job. A true professional. Thank you!”

Helpful Report

Posted 3 years ago

“Would give zero stars if I could, so very disappointed that you can’t use gift cards for most of the products now, was gifted some from work but can’t buy anything that I want! Awful service will give gift card away & never step foot in B&Q again, misleading.”

Helpful Report

Posted 3 years ago

“Bought a Stevia ready fit kitchen recently from the Goole store and had to change some items - Matt was extremely helpful and nothing was too much trouble. Very impressed.”

Helpful Report

Posted 3 years ago

“Unmanned checkouts in your Cork store are a joke, I had a full trolley today and I was asked by B and Q staff to wand my own items (I do not work for B and Q) terrible customer service at checkout, unlike the quality aisle service I left items in store that I wanted to purchase as it was so difficult, why are your unmanned checkouts taking video recordings of customers?? Need manned checkouts, onto Screwfix for me”

Helpful Report

Posted 3 years ago

“All checkouts at Derby are now unmanned. Self service checkouts are entirely unsuitable, no room at all for goods taken out and scanned. Requested help but to no avail. So its goodbye B and Q until you stop this madness and revert to manned checkouts. Your loss is Srewfix gain”

Helpful Report

Posted 3 years ago

“Harlow kitchen department. So many errors made. Wrongly advised. Missed the deadline for ordering a kitchen at discount price. Placed complaint with head office. Just gets handed back to the inadequate Harlow store. Get nowhere!! Ian, the store manager, one minute says one thing, then does another! Really bad management. AVOID IF I WAS YOU. Go to Howdens or Benchmark. Much better customer service.”

Helpful Report

Posted 3 years ago

“Your Liffey Valley branch never answers their phones!! My online order has been delivered and is incorrect. I need to contact the Liffey Valley branch to rectify it, but they do not answer! Awful customer experience.”

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Posted 3 years ago

“Had an accident at B and Q and despite saying I felt unwell no first aider was offered and cashier laughed. B and Q admitted they should have provided a first aider but decided themselves that although dazed and dizzy that I was ok! But found it funny instead!”

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Posted 3 years ago

B&Q is rated 2.2 based on 2,667 reviews