B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.19

2.2 Rating 2,577 Reviews

29 %

of reviewers recommend B&Q

2.2

Based on 2,577 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q’s website has over 12,000 products that you can buy directly and over 25,000 products you can reserve to collect later. B&Q have a huge range of home and garden ,kitchens, bathrooms, bedrooms, paint, power tools, lighting and many more.

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

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118

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After ordering on a Monday and having a delivery date set for the Tuesday, it all turned sour from there. Customer service is shocking with in store delivery promises coming and going. The Stores, and central, customer services are grim, the in store customer services are a circus, by the way, my delivery, which is very urgent, has been lost and a new delivery set for Friday PM. What a joke, I live 5 mins from the store, items are too big even for a people carrier hence the delivery. Never again. Shame on you B&Q.”

Helpful Report

Posted 2 years ago

“X3 failed delivery dates and when our delivery eventually came it was all damaged, scratched and broken. Spoken and attempted to speak to customer services on many occasions about all our ongoing issues but no resolution. Sad when a company is large enough to not be bothered with sorting customer issues”

B&Q 1 star review on 21st September 2022

Helpful Report

Posted 2 years ago

“We were buying paint at B&Q Chester today. A young man named Beatty served us and frankly he was really excellent. Beatty was funny and very informative at the same .We learned a lot about paint mixing ! Well done Beatty you will go far in life and B&Q are very lucky to have you. Thankyou.”

Helpful Report

Posted 2 years ago

“Can’t praise the staff at St. Helens kitchen showrooms highly enough. Jamie, Leah, Mitch and Sam, they have gone above and beyond, always polite, professional and courteous. They are a credit to B and Q, once again thank you so much for all your assistance.”

Helpful Report

Posted 2 years ago

“James from kitchen and bathroom section at Lincoln B&Q was amazingly helpful! Nothing was too much trouble. He helped us choose the right built in toilet, the worktop for above and the matching white trims for the edges. He goes above and beyond and knows his stuff, which is extremely hard to come across from staff members in shops nowadays! Thanks again James for making our trip stress free!”

Helpful Report

Posted 2 years ago

“Worse shop ever is edge lane B & Q, Liverpool by brother bought he’s house stripped it bought everything out of the B & Q, but the security we have noticed bait an argument we noticed every time he walks up to the young employees they all laugh, the security comes over stairs at you awaiting for you all young staff staring awaiting baited then I spoke to manager who also thought it was funny never again I will go else were.”

Helpful Report

Posted 2 years ago

“Customer service in B & Q Leigh was excellent. A staff member called Colin was so helpful and knowledgeable. Nothing was too much trouble including helping to load my car with heavy items.”

Helpful Report

Posted 2 years ago

“Went to B&Q Stockport on 30/08/22 intending to purchase 16m2 of ceramic tiles for a customer’s bathroom project only 11 sq metres on the shelf.. member of staff said that they had plenty in the warehouse and would have them on the shelf next day.. I made a specific journey the next day and no stock had been replenished, so yet more wasted time and effort, more broken promises and disappointed trade customer . I’ll use Topps next time!”

Helpful Report

Posted 2 years ago

“We love b and q usually most of the staff are good We go as late at night as possible to avoid people as I am immune suppressed and very vulnerable, Wearing my face coverings we went into the Grantham store, whilst managing to avoid customers and trying to stay safe a staff member came and stood right next to me whilst I was choosing wallpaper, total disregard to my safety given the fact I was wearing a face covering which should indicate I take covid seriously I am also disabled which meant trying to move away from him quickly to be safe nearly resulted in a fall”

Helpful Report

Posted 2 years ago

“Made a complaint and they offered a refund. I am still WAITING”

Helpful Report

Posted 2 years ago

“Didn’t deliver my complete order and been waiting for the bulk delivery team to make contact with me for nearly 3 weeks now. Very bad customer service don’t order online from them as you won’t get the full order. Now I’ve got to pay out delivery charges again. In fact use Wickes as their delivery was one sixth of the price of b and q and customer service was much better”

Helpful Report

Posted 2 years ago

“I go to b&q around 20 years, I like the b and q store, everything you need are there, except If you need advice, nobody give you the right advice. Some staffs have really believer and attitudes problem. The management is not go I had complaints to some managers name Steve and liz at the Washington b&q I received no feedback at all. A few staffs have been racist to me, and then Steve very generously give me around 1 pound discount to make me happy what a huge compensation. Staffs are not good.”

Helpful Report

Posted 2 years ago

“I wish I never walked in to B&Q Purley Way Croydon store.. Have you ever had to beg for the installation of a kitchen to be completed. (Literally Beg!!!!) (4 months) It’s hard for me to say this.. I want British Business to be successful, however the showroom teams just doesn’t seem to give a flying focaccia about their customers. Like really! Find the store phone number and attempt to call the Branch.. does a company that cares about their customers have a phone line that disconnects customers when they have a problem.. Go on call them.. here’s their number and see if you can get through... 0330 123 9243 - B and Q Croydon (Google it, if you want to check) Now imagine you’ve spent over 5k and you have a problem.. how would this make you feel. Still feel like buying from them now? Thank me later… I just saved you months and months of pain, stress and frustration.”

Helpful Report

Posted 2 years ago

Helpful Report

Posted 2 years ago

“I visited the Oldham store on 14 th August and Jamie ( a store manager ) was extremely helpful and managed my order so well .”

Helpful Report

Posted 2 years ago

“Never have much items on shelves Poorly stocked”

Helpful Report

Posted 2 years ago

“I placed an order for some flooring on 4th August. I was expecting to receive it the next day as per the confirmation email. It didn't come. Three days later, I received a vague email update which was very unclear. It said 'The items you are having in exchange for the return items are detailed below.' - but exactly the same product that I ordered was detailed below in the email. I continued to wait for my order to arrive. A further three days later, I called B&Qs customer support - as I still hadn't received anything. The person I spoke to could not shed any more light on the situation and wasn't sure what had happened. He said my flooring had been out for delivery three days after the order was placed, but was not delivered. I confirmed that I had been in all day that day, and no delivery attempt had been made - which I could also verify via my smart doorbell camera (which records every visit to my address). The customer support rep promised I'd be called back by the store fulfilling the order either the same day or the next day to be fully updated on what was happening. I was never contacted In the meantime I also received a partial PayPal refund from B&Q with no explanation whatever - but for less than the amount I paid. So I am out of pocket, still don't have what I ordered, have received no explanations as to what is going on, and am having to chase yet again for more information and to hopefully get the rest of my money back. I am shocked at how bad the service I have received has been so far, and feel extremely frustrated and angry that I am having to use up my valuable time chasing a transaction that ought to have been very simple. I have a 5 month old baby to look after and really can do without this nonsense. B&Q should be ashamed of themselves for offering such diabolical service.”

Helpful Report

Posted 2 years ago

“I bought a Cooke & Lewis toilet and the cistern stopped working - just allowing water to continue to pour through. Despite the 10 year warranty, the response from B&Q was for me to go and buy a replacement ''This can purchased from the plumbing aisle in B&Q or any plumb centre. No product fault." https://www.youtube.com/shorts/Xog2-Tkg-uA”

Helpful Report

Posted 2 years ago

“I didn’t receive the product. I was supposed to receive my order on Saturday and still not here after 2 days. I spend the whole day calling customer service and Southend store. After 5 conversion that I had through the day they assured me that my order will be delivered till 7pm today. It’s a 10pm, I had not receive the order yet. Already paid the technician for today even though he couldn’t finish his job because of the lack of material. I made another order (same products) to collect tomorrow morning at Chelmsford B&Q otherwise I’ll have to pay the technician for nothing. Thank you B&Q for not delivering my order on time and the most frustrating thing is that your employee gave me false information and make me believe that I would receive my order today.. apparently checking on the system. That would definitely be my last time ordering from you.”

Helpful Report

Posted 2 years ago

“Nottingham, riverside branch. kitchen department. We took a mentally disabled member of our family to order a kitchen that we had seen in the showroom. we explained to the staff members that my wifes' brother was mentally incapable of dealing with this purchase and would they be good enough to direct all calls and communications to my wife. They assured us that this would be no problem. At no time were we told that unless her brother gave his written permission for this then he was totally responsible for the installation. This absolute disgrace of an installation in an 8' by 8' kitchen is now running into 6 months. It is not the kitchen we ordered and you would think that the three different fitters who have been to the site were actually school children because the standard of work is atrocious. The store have told us that the kitchen is fine and they often fit kitchens which are not as you have seen them in store. Well we want what we ordered and paid for. We have paid hundreds of pounds in fuel travelling back and forth on the motorway to try and resolve this. the store are trying to make us look like idiots who have never dealt with a new kitchen before . we are nearly 70 and have had endless kitchens , bathrooms and bedrooms fitted with no problem. the store are sick of us and we are totally sick of being treated like idiots. the staff have lied to us. they never reply to emails following serious concerns. The store manager actually told me that my wifes' brother had signed the completion certificate and there was nothing we could do about it as he was legally responsible for the order. The store made my wifes' brother pay for work that was never carried out and we only got this money back because we had taken before and after photos . How many other people have fallen for this. Apparently the fitter goes to survey the job decides what extra work he wants to charge for. tells b & q and they just make you pay it. then the work is not done and the fitter or b & q have a tidy profit. I would call this taking money under false pretences. as a customer we have never ever dealt with a more incompetent , cheating , amateur business. Never ever again. Please please be warned and wary.”

Helpful Report

Posted 2 years ago

B&Q is rated 2.2 based on 2,577 reviews