B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.19

2.2 Rating 2,577 Reviews

29 %

of reviewers recommend B&Q

2.2

Based on 2,577 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q’s website has over 12,000 products that you can buy directly and over 25,000 products you can reserve to collect later. B&Q have a huge range of home and garden ,kitchens, bathrooms, bedrooms, paint, power tools, lighting and many more.

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

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118

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My bathroom project did not go well, the contractor was atrocious: 1. Broke the bath on the last day and just wanted to repair it with fiber glass 2. Broke the loft hatch (we are still waiting for it) 3. Didn't finish plumbing in the radiator 4. Toilet wouldn't flush 5. Never worked from the plan causing constant questions 6. Caused another £100 in heating bills by never closing front door 7. Helped themselves to my microwave and 2nd toilet 8. Window Sill painted so badly it was shocking. Left paint can on wet sill 9. Water bill increase due to having to drain the hot and cold water tanks even after fitting valves 10.Borrowing of cleaning equipment as they didn't have there own. 11.Unprofessionalism by the contractors and complaints department throughout the two weeks they were here”

Helpful Report

Posted 2 years ago

“DO NOT BUY ANYTHING FROM B&Q ON LINE, I RECIEVED FOUR CHAIRS THAT WERE ONLY FIT FOR THE RUBBISH, ABSOLUTELY DISGUSTING, SEE PICTURES, I REPORTED IT TO B&Q ON THE 5TH DECEMBER, THE CHAIRS WERE COLLECTED ON THE 23RD DECEMBER AFTER NUMEROUS EMAILS AND PHONE CALLS, I AM STILL WAITING FOR MY REFUND, ABSOLUTELY DISGUSTING CUSTOMER SERVICE, DO NOT CARE, SHOUT DOWN THE PHONE AT YOU, HATE THEM, WILL NEVER EVER BUT ANYTHING FROM B&Q”

Helpful Report

Posted 2 years ago

“Purchased from there website , worst marketplace experience , item sold by verified seller on there site who hasnt delivered and b&q can’t do anything about it or get involved in getting a refund ..purchase from other marketplaces that actually step in to help when things go wrong”

Helpful Report

Posted 2 years ago

“I was trying to find the best way and materials required to hang a curtain rail onto plasterboard. Jamie from Trade Point in the East Kilbride store went out of his way to help me. He genuinely seemed interested in helping me he gave me advice and took me round the store too get the items I required a real joy to come across someone like him.”

Helpful Report

Posted 2 years ago

“Appalling fact that b&q only allows you to use gift cards for non verified shipped products online. Their third party approved vendors don't make this information available at the time of purchasing non refundable gift cards. You are only expected to use it on b&q products which massively reduces the range for items like electricals etc. Clear ripoff so stay away. Useless customer service.”

Helpful Report

Posted 2 years ago

“I have been trying to enter the diy.com web site forcover a week. Between Christmas and new year a massage referring to their techies working on the site was displayed. I left it until this week to try again with the same outcome. Last year around August September I has the same experience. I hadn't tried in between times so it leads me to think that diy.com techie team works very slowly or they've abandoned their site.”

Helpful Report

Posted 2 years ago

“Exchanged a Christmas reward voucher for £350 B&Q gift card as they had the best power tools based on reviews, pricing and availabfor my specific needs. Went into a branch to confirm that gift cards can be used online before making the decision. Exitedly placed an order only to be told that gift cards cannot be redeemed with 'verified sellers' but there are other things you can buy. Over 80% of power tools unavailable with gift cards. DO NOT WASTE YOUR MONEY ON B&Q gift cards as they are deceiving with the exclusion hidden in the fine print T's & C's”

Helpful Report

Posted 2 years ago

“Quite literally the worst customer experience I have ever received. Clearly do not care whatsoever about the customer or in investing in actual technology that works- giving them inaccurate stock information. Honestly its an absolute shambles and if I worked here I would be ashamed”

Helpful Report

Posted 2 years ago

“Is B&Q capable of getting anything right!!! DIY kitchen - bits missing, surplus bits (paid for) costing lots extra in wasted time. Panels scratched. Taking for ever to get the correct bits delivered. Today they collected an end panel which was too small, and have sent (also today) another panel, identical, and too small. Do they actually train their staff? Do they have any quality control? It's now the 23rd December, I we are unable to complete the kitchen in time for Christmas. Thank you B&Q for completely ruining our Christmas, with your utter incompetence. You will be getting a large invoice for the extra time and inconvenience caused. And if you don't compensate - see you in court!”

Helpful Report

Posted 2 years ago

“I BOUGHT 2 TUB CHAIRS THROUGH THE B&Q WEBSITE. THE CHAIRRS WEE NEVER DELIVERED. B&Q HAVE STATED THEY CANNOT REFUND MY MONEY AS APPARENTLY THE SALE WAS NOT WITH THEM BUT WITH ONE OF THEIR 'VERIFIED SELLERS' B&Q HAVE PROVIDED NO SUPPORT WHATSOEVER. I WOULD NOT TRUST THIS COMPANY AGAIN. I FEEL COMPLETELY SCAMMED. WHEN I CONTACTED THE B&Q 'VERIFIED SELLER' AS ADVISED I GOT ABSOLUTELY NO RESPONSE. I WILL BE TAKING THIS UP WITH TRADING STANDARDS. MY ADVICE WOULD BE NOT TO BUY ANYTHING THRORUGH B&Q WEBSITE.”

Helpful Report

Posted 2 years ago

“We have been buying the large bag of kiln dried logs to burn in our fire as it's so cold outside and it supplements our heating over winter. Yesterday you charged £24 a bag and today they are charging £30.......thats just greedy on behalf of your company. I won't be going back again.”

Helpful Report

Posted 2 years ago

“Rubbish on line, no communication. Item has not turned up. keep getting mugged off with delivery dates that don't exist want my money back sick of waiting for my christmas tree will never use on line again.”

Helpful Report

Posted 2 years ago

“This company is an absolute joke. Kept getting spam emails about my tradepoint account with vouchers that the expiry was a year or longer ago - even getting emails to say ‘welcome to TradePoint’ like I’d just joined. So sick of it I contacted them via Twitter PM and got a response from B&Q, then a phone call saying they’ll get back to me by the end of the day because I was missing genuine offers and discount. Not the worst thing ever but they promised it’d be sorted. A month later and several messages via Twitter and no update. Further down the line sent another message a week after being promised I’d get an update in 48 hours I sent another message and 20 minutes later I get a phone call. Bearing in mind I’m currently ill and it’s painful to speak, when asked to confirm my name, address etc. I told the lady on the phone that I was unwell, cannot speak so to reply via Twitter as obviously the call was only because yet again I’d asked for an update I ended the call - making it very clear I was unwell. Messaged the same via Twitter only to get a reply that the call was to tell me there was no update and because I didn’t give the account details over the phone the case manager was closing the case. Closing the case because she was unable to tell me there was no update - which I was told via Twitter which is what I told her to do. Absolute Morons. Well goodbye Kingfisher companies - other companies can have my business if your Customer Service is this stupid, lazy and incompetent.”

Helpful Report

Posted 2 years ago

“I received my kitchen delivery this morning from two B&Q staff. I have to say they were the most punctual, couteous, professional, hardworking individuals I have met in a very long time, absolutely fantastic. The only downside was that my kitchen worktops were so long they could not fit up the stairs so will have to rebook ... and get the size reduced. Alex and Scott, you are both a credit to B&Q. Thanks for making my day”

Helpful Report

Posted 2 years ago

“Whatever you do, don’t ever buy off B&Q‘s website. Especially when you’re dealing with a third-party seller. Basically, they you have delivery issues and damaged products and when you speak to B&Q customer services, their answer is nothing to do with us so not a problem and end up then out of pocket. If I was you, I would be shopping at Homebase or anywhere else!”

Helpful Report

Posted 2 years ago

“We use B&Q a lot for various items. We always find the staff more than willing to help when needed. We generally find the staff in our local B&Q friendly and approachable. The prices are reasonable, we like the fact that we are sent regular money off vouchers to use. On the few occasions we have had to return items there has never been an issue and the money has been refunded within days. We would recommend B&Q to anyone who is thinking of doing any DIY in their home. As we feel they will receive a friendly and helpful service at a reasonably priced cost”

Helpful Report

Posted 2 years ago

“Don't go here very often walking distance, will need more rose gold paint ,and purple damselfly wallpaper”

Helpful Report

Posted 2 years ago

“Visited B and Q at Friern Bridge, New Southgate, North London today to have a wall-paint mixed up. The gentleman serving me in the 'Paint Mix' section was Stephen, and he was extremely helpful, knowledgeable and didn't rush me in any way. 10 out of 10 for service. Well done.”

Helpful Report

Posted 2 years ago

“I have been trying to contact the service for two days by phone and email regarding the loss of the B&Q account through no fault of my own and no response!!!!. Question? As in England, such a large DIY store wants to cooperate with Trade's clients. I do not recommend this company!!!!”

Helpful Report

Posted 2 years ago

“Bought bath from B&Q, on installing I noticed bath had hairline crack, these things happen, but, b&q customer service absolutely awful to deal with, took over 4 weeks & threats of contacting ombudsman before finally got a replacement. I recommend buying a bath from someone else”

Helpful Report

Posted 2 years ago

B&Q is rated 2.2 based on 2,577 reviews