B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.19

2.2 Rating 2,618 Reviews

28 %

of reviewers recommend B&Q

2.2

Based on 2,618 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

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118

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service at my local Poole store, timber cut to specification very helpfully.”

Helpful Report

Posted 2 years ago

“Today phoned up abingdon store spoke to will ref worktops of my daughters saying this I'm not saying my daughter is going to cancel her worktops but can she reason my daughter cannot get fitters to fit 12mm worktop will said I will pass you on to another colleague which happened. asked my daughter details but cancel led the work off but I made a point that I'm not saying my daughter is going too but can she not knowing the man had cancelled off the work top s .my daughter goes into speak to anice man and said they have already been cancelled .did he not listen yo what was said .what if my daughter had decided to keep with them . Its agood job that my daughter did want to cancel .or we would nt have had the work tops in time”

Helpful Report

Posted 2 years ago

“Customer Service live chat is virtually useless!”

Helpful Report

Posted 2 years ago

“Martin, a trained carpenter at the Layton store, London was helpful and extremely knowledgeable. He went out of his way to help me and made sure I had the right piece of wood for the job. A true professional. Thank you!”

Helpful Report

Posted 2 years ago

“Would give zero stars if I could, so very disappointed that you can’t use gift cards for most of the products now, was gifted some from work but can’t buy anything that I want! Awful service will give gift card away & never step foot in B&Q again, misleading.”

Helpful Report

Posted 2 years ago

“Bought a Stevia ready fit kitchen recently from the Goole store and had to change some items - Matt was extremely helpful and nothing was too much trouble. Very impressed.”

Helpful Report

Posted 2 years ago

“Unmanned checkouts in your Cork store are a joke, I had a full trolley today and I was asked by B and Q staff to wand my own items (I do not work for B and Q) terrible customer service at checkout, unlike the quality aisle service I left items in store that I wanted to purchase as it was so difficult, why are your unmanned checkouts taking video recordings of customers?? Need manned checkouts, onto Screwfix for me”

Helpful Report

Posted 2 years ago

“All checkouts at Derby are now unmanned. Self service checkouts are entirely unsuitable, no room at all for goods taken out and scanned. Requested help but to no avail. So its goodbye B and Q until you stop this madness and revert to manned checkouts. Your loss is Srewfix gain”

Helpful Report

Posted 2 years ago

“Harlow kitchen department. So many errors made. Wrongly advised. Missed the deadline for ordering a kitchen at discount price. Placed complaint with head office. Just gets handed back to the inadequate Harlow store. Get nowhere!! Ian, the store manager, one minute says one thing, then does another! Really bad management. AVOID IF I WAS YOU. Go to Howdens or Benchmark. Much better customer service.”

Helpful Report

Posted 2 years ago

“Your Liffey Valley branch never answers their phones!! My online order has been delivered and is incorrect. I need to contact the Liffey Valley branch to rectify it, but they do not answer! Awful customer experience.”

Helpful Report

Posted 2 years ago

“Had an accident at B and Q and despite saying I felt unwell no first aider was offered and cashier laughed. B and Q admitted they should have provided a first aider but decided themselves that although dazed and dizzy that I was ok! But found it funny instead!”

Helpful Report

Posted 2 years ago

“Fantastic experience at B&Q Shrewsbury Featherbed Lane. Just ordered two Bathrooms and a Kitchen, Sherry and Kaz were so friendly and helpful and made the whole experience very enjoyable, Very helpful friendly Extremely knowledgeable and help to design a very difficult shaped kitchen . So good to see the design come together in 3D . Was offered hot chocolate and biscuits which was a nice touch. What a fantastic team you have at Shrewsbury I would highly recommend anyone to get a kitchen or bathroom from B&Q . And to go to Sherry or Kaz as they will really look after you”

Helpful Report

Posted 2 years ago

“As said by so many just not the diy store it once was , less human contact , inshop and at checkout , and if u not got smart phone how do u get to usediscounts send !?”

Helpful Report

Posted 2 years ago

“B&Q used to be my 'natural' port of call for DIY materials. Sadly, no longer. Today, at my local store I went to pay at the only manned ckeckout - but I was prevented from doing so. Another member of staff collared me, asked if I wanted to pay by cash or card, and when I said 'card', told me I would have to use a self-serve checkout. This is now corporate policy, it seems. So we now have two staff instead of one, neither of whom are allowed to serve you unless you specifically request help - in which case you still can't use the manned checkout, where a bored-looking and glum member of staff is twiddling her thumbs. On my previous visit, on a Saturday, it was even worse. My local store seemed to be manned almost entirely by schoolgirls, looking even more bored and very fed up. I tried to speak to one girl, but she just walked past, ignoring us, with her earbuds in. This time there were no manned checkouts open at all, and another bored schoolgirl just stood by as my wife and I gently struggled to pay for what we'd bought. Well, good luck with your attempts to make things less friendly for customers, with reforms that even your staff can't justify. Me? I shall head across the road to Wickes, now, where there is still a semblance of respect for their customers. I don't have enough of a masochistic streak to persevere with B&Q any longer, except possibly as a last resort. Isn't there some quote in the bible, about the first becoming last? Well, yea verily, it has come to pass where B&Q is concerned. Such a shame!”

Helpful Report

Posted 2 years ago

“Wonderful experience at B& Q Rhyl. Sam assisted me with 2 kitchen designs, spending over 2 hours helping me to co ordinate cabinets, tiles, worktops and flooring. I was able to visualise the new kitchen with a 3D to scale image using the software on their system. The staff were so helpful and friendly and even bought coffee and biscuits for me. The quoted price was excellent particularly with the 25% discount the company advertised until the end of January. I would thoroughly recommend the selection of products with good quality up to date designs. The Rhyl store was a joy to visit and the staff an absolute credit-really friendly, helpful, skilled, knowledgeable and very hardworking. Thank you so much especially to Sam for all his kind assistance. It is clear that the team are all very good at their jobs and a breath of fresh air in these troubled times!”

Helpful Report

Posted 2 years ago

“If l could of given 0 then would of done B&Q exspree store are not quick Nearly too of thier stores don't have staff wood green had knowbody on the shop floor only one person on the till and when they did ask for help this help took ages to come the Harrow store were no better l won't be shopping in B&Q again”

Helpful Report

Posted 2 years ago

“They use 3rd party sellers, that are unreliable. the third party sellers use FedEx(TNT), and the are the most unreliable delivery company on this planet, nothing gets delivered. I was refunded, but this s not helpful, I wanted my items. B&Q apologies are hollow! order number 1029551356”

Helpful Report

Posted 2 years ago

“I’m disabled and money is tight, however knew I was moving in the next 12 months. Every month, I’ve put money aside to spend on furnishings and purchased a b&q gift card every month in order to not have to shell out when I move, as it wouldn’t have been affordable to me by any means. I chose B&Q as there motto is ‘get all your furnishings through our gift cards’. January 2023 I’ve been offered my disabled flat, with 2 weeks grace to move in. To my UTTER SHOCK and DISBELIEF, most of your ‘moving in’ items I can’t buy with my £1000 B&Q gift card, as they’ve now become like an Amazon marketplace, and most of the products, blinds, lamp shades, and all other items I need I’m unable to purchase from B&Q as they are from ‘approved sellers’ on the B&Q website. There was no mention of this every single month when I’ve brought a gift card. I’m now left with a £1000 B&Q gift card which has taken me months to save up, have had to get a loan out for items that I’m unable to buy on B&Q. This needs to be looked into by the standards agency. I purchased from B&Q in good faith that everything I purchase is from B&Q. You’ve left me in debt, unable to spend the gift card balance and I’m completely stressed, tired, already struggling with such a turmoil move now due to B&Q making what should be an exciting time for me moving to a better disabled period address, to sheer panic, anxiety, upset and anger.”

Helpful Report

Posted 2 years ago

“I ordered an internal door to be delivered on 24/1 having been advised of a 2 hour delivery time slot. The time slot was earlier than advised and the door delivered was the wrong one.I contacted you and was advised that a replacement door would be sent out but I would have to wait another 6 days. I Advised this was unacceptable, but was told there was nothing to be done.I asked to speak to a Manager and was told Steph would phone within 4 hours,this was 1pm,it is now 8.15pm,still no phone call.You have my money,and I consider this breach of contract as you have not fulfilled the order.Pleas reply”

Helpful Report

Posted 2 years ago

“The best customer service from Julie at Taunton. An item wasn't available as part of a two part item She resourced the item and had it sent to us keeping us updated every week. Outstanding employee, B and Q please look after these valuable staff. Thank you.”

Helpful Report

Posted 2 years ago

B&Q is rated 2.2 based on 2,618 reviews