Dreadful experience at Springfield, Chelmsford branch. Went in to buy an expensive electric stove. Took me ages to find a member of staff to help then when I found one was told the fire expert was on lunch break and nobody else could help me?! Asked to see the Manager. A helpful lady came and finally helped me. However the fire i wanted to view was not plugged in and they were not allowed to move it! So you spend £720 but cannot see it working first?! All the cheap ones were working though!! She then could not locate the one left in stock! Not her fault at all. Finally found one that looked identical but had a different name. I had had enough by then so bought it. Got it home to find leads and remote control were missing (bags stuffed at bottom of box so clearly a return) so now have to take it back!! NEVER AGAIN WILL I VISIT A B&Q!!