Back On Track USA Reviews

Name: Back On Track USA
Address: 350 Circle of Progress Dr, Pottstown, Pennsylvania
Rating: 4.69

4.7 Rating 697 Reviews

91 %

of reviewers recommend Back On Track USA

4.7

Based on 697 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Back On Track USA:

By combining modern textile technology and traditional Chinese medicine, which is supported by scientific studies, Back on Track creates therapeutic products that help horses, dogs, and people achieve a more active and comfortable life.

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Back On Track USA 5 star review on 23rd March 2025

Anonymous // 01/01/2019

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“I started using back on track for my horse and now I use their human products more! I routinely use their wrist and knee braces for my chronic inflammatory arthritis.”

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Posted 1 year ago

“Love these wraps. Easy to use and great for long trips.”

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Posted 1 year ago

“really satisfied with everything!”

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Posted 1 year ago

“I have used the knee brace previously until it stretched out.”

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Posted 1 year ago

“Love all the Back on Track products. I just got the human neck wrap. Used it last night for the first time and I swear my neck was less sore this morning. Their products have made a huge difference for my horses as well.”

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Posted 1 year ago

“Back on Track is very quick on shipping your product.”

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Posted 1 year ago

“My order shipped and arrived quickly, unfortunately the product just doesn't perform as well as hoped.”

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Posted 1 year ago

“I love the BOT products - I have the mesh sheet, saddle pads, splint boots, and now quick wraps. They all hold up really well and look/fit great.”

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Posted 1 year ago

“Great product wi the very fast shipping!”

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Posted 1 year ago

“Fast shipping! Appreciate the email tracking notifications”

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Posted 1 year ago

“Fast shipping, excellent products that live up to their reputation!”

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Posted 1 year ago

“Love all the Back On Track products! They are the best.”

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Posted 1 year ago

“Great products and impeccable service”

Back On Track USA 5 star review on 14th August 2023

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Posted 1 year ago

“The reason for 3 stars is the velcro on the hock brace. There is no need for it to go all the way around the brace since you could never close it that far. Because of the exposed velcro, it is sticking to the rug which not only pulled the fiber from the rug but is stuck in the velcro. I spend time pulling the fibers out of the velcro and coming up with a sort of solution by attaching sticky tape to the exposed part. Impossible to know if the Welltex actually does more than another brace. Wish my dog could tell me how he feels but he can't :-). Also disappointed to find that the product is made in China.”

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Posted 1 year ago

“The stuff I bought is premium quality. I had a challenge with the wrong size on one of the products. However, this was handled smoothly with no extra cost for me, so thumbs up from me.”

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Posted 1 year ago

“I have many items from back on track and every single one I would buy again and again! Quality is amazing, the difference is unreal! Only thing I’d change is buying them sooner!”

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Posted 1 year ago

Great to hear! We're so glad our products have been beneficial to both you and your mare!

Posted 1 year ago

“Great merchant. Fast shipping.”

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Posted 1 year ago

“Excellent customer service! Great all around products for humans and animals.”

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Posted 1 year ago

“I got this mesh cooler last month and used it twice in the barn stall and it ripped on the seam of the straps. I can sew it but i am a bit dissappointed in the wearability.”

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Posted 1 year ago

We are disappointed to hear when there is an issue with one of our products. We take our quality assurance very seriously but sometimes we miss. We will send you a replacement and you can use the cooler you fixed as a back up or give it to a friend. For future reference, returns are easy, just click this return link located at the bottom of the website: https://backontrackusa.com/pages/return-policy. If your item was purchased at one of our retail partners, please return it directly to the store.

Posted 1 year ago

“excellent product”

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Posted 1 year ago

Back On Track USA is rated 4.7 based on 697 reviews