Back On Track USA Reviews

Name: Back On Track USA
Address: 350 Circle of Progress Dr, , Pottstown, Pennsylvania
Rating: 4.69

4.7 Rating 792 Reviews

91 %

of reviewers recommend Back On Track USA

4.7

Based on 792 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Back On Track USA:

By combining modern textile technology and traditional Chinese medicine, which is supported by scientific studies, Back on Track creates therapeutic products that help horses, dogs, and people achieve a more active and comfortable life.

Visit Website

Back On Track USA 5 star review on 19th December 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love this product! Truly makes a difference.”

Helpful Report

Posted 1 year ago

“Ordered a deluxe sheet and the Sheet itself is very well made and beautiful color. Fabric is soft. However, there was a misprint in the item description. I was not able to use leg straps. BOT went above and beyond, very helpful, and I will be purchasing one that allows me to use leg straps. Wonderful customer service.”

Helpful Report

Posted 1 year ago

We're so glad to hear our customer service team was able to make this right for you! We have also corrected the information on our website.

Posted 1 year ago

“My horse was having a bit of trouble adjusting from California to New England and his back was a bit stiff. I got this blanket after it was recommended by my vet. I have definitely noticed a difference in his back after using this blanket in conjunction with stretches and new exercises. It definitely keeps his back warmer. I would give it 5 stars, but the sizes it comes in are limited, so it is a bit big on him and the strap under the tail is just a rope that you have to apply and tie yourself.”

Helpful Report

Posted 1 year ago

“I am a big back on track person. I have used your products for years. I many of your products including human and horse products.”

Helpful Report

Posted 1 year ago

“excellent helmet, very comfortable and safe! good communication and quick delivery.”

Helpful Report

Posted 1 year ago

“quality product at a reasonable price. Will buy again.”

Helpful Report

Posted 1 year ago

“Have not worn long enough to give review”

Helpful Report

Posted 1 year ago

“always go to my Back on Track when my back or knees are bothering me. Never got on a horse with out my knee sleeve.”

Helpful Report

Posted 1 year ago

“PTN socks are the greatest for my feet and legs!”

Helpful Report

Posted 1 year ago

“No complaints at all. Just wish I could see some results on my dog using it.”

Helpful Report

Posted 1 year ago

“I have been using my Back on Track tshirt for 4 days now. So far, I do not see any effect on the tight muscles and muscle spasms in my upper back. I have had better results with a heated vest.”

Helpful Report

Posted 1 year ago

Norma I was reviewing our files and I see that no one responded to your comments. My sincerest apologies. The tee-shirts, or for that matter, all the clothing is designed for maintenance support and a feeling of general well-being, they do not provide the immediate and targeted Back on Track effect our brand is known. For upper shoulder and neck, I suggest the Neck Cover and or the Dicky Bib.

Posted 1 year ago

“Longtime user of Equine and Human products. Seeing the improvements to our horses when using BOT products prompted trying them myself since horses are not influenced by putting something on. I've never been disappointed!”

Helpful Report

Posted 1 year ago

“I bought the hind boots for my senior mare who suffers from severe OA in her hock. Because of her compensating her good leg was filling up. After using the pair on hind boots for a couple of days I’ve noticed the swelling has gone down and she’s moving a little more comfortably. I just got my knee boots and I’m looking forward to see how they help her. Thank you BOT for such good products ❤️”

Helpful Report

Posted 1 year ago

“Wonderful fabric”

Helpful Report

Posted 1 year ago

“quick delivery, love the products”

Helpful Report

Posted 1 year ago

“Back on Track is my go-to for therapeutic wear! I have loved everything I have purchased. I have the waist brace, elbow, knee, ankle & now the leggings. Thanks Back on Track for helping me maintain pain-free living!”

Helpful Report

Posted 1 year ago

“Have used BOT products for years for my horses, but with some health issues arising for myself and husband mostly age related I wanted to try the mattress pad and I’m glad I did. My aches are less, I sleep better and awake more rested. I highly recommend this product!”

Helpful Report

Posted 1 year ago

“I have a number of equine and human products from BOT. Love them. Really helps my joint stiffness and it seems to help my mare also. Great products.”

Helpful Report

Posted 1 year ago

“I'm a huge fan of back on track products and what better place to buy them than directly from Back on Track USA itself. They have the best selection.”

Helpful Report

Posted 1 year ago

“The Nella coat I bought for my dog fits her very well and gives really good coverage. The high neck is what I need for her as she has some arthritic changes in her upper vertebrae. I had to exchange for a smaller size tho I thought I measures correctly but the folks at BOT were super easy to deal with and I got the replacement coat in record time.”

Helpful Report

Posted 1 year ago

Back On Track USA is rated 4.7 based on 792 reviews