Back On Track USA Reviews

Name: Back On Track USA
Address: 350 Circle of Progress Dr, , Pottstown, Pennsylvania
Rating: 4.69

4.7 Rating 793 Reviews

91 %

of reviewers recommend Back On Track USA

4.7

Based on 793 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Back On Track USA:

By combining modern textile technology and traditional Chinese medicine, which is supported by scientific studies, Back on Track creates therapeutic products that help horses, dogs, and people achieve a more active and comfortable life.

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Back On Track USA 5 star review on 19th December 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered and received 3 jackets. 2 of the 3 Jackets I received were perfect. The 3rd (the 1 with the hood) has a flaw. It was cut too small around the neck and rides up my neckline. Very irritating. I reached out to Back on Track and have not received a response. That is sad. I also purchased 2 sets of socks. My husband really likes them. Still hoping to resolve the issue with the jacket.”

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Posted 2 years ago

Sorry about the trouble with your jacket! Your replacement jacket has been shipped.

Posted 2 years ago

“Love this company. Great products and customer service.”

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Posted 2 years ago

“I bought 3 dressage saddle pads. I’m very happy with the pad itself; however, the front Velcro straps make it impossible to secure to saddle as the velcro where you fasten seems too short or put at the wrong place. Therefore, the pad slides back. It is very annoying. For the price of these pads, (and I now have 3 of them) they need to change the the front Velcro to better secure to the saddle.”

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Posted 2 years ago

Thank you for your input - we appreciate you taking time to let us know about this issue. Our pad straps are designed to fit most saddles. Unfortunately, there is such a vast variety of saddle styles, and we attempt to do our very best to fit every brand of saddle, but we sometimes fall short.

Posted 2 years ago

“Terrific products, from the "critter" gear to the human clothing. Back on Track has a great product, the ceramic coat for my dog and the boxers for me do exactly what they were designed to do. I have recommended the company to friends, family and my veterinarians.”

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Posted 2 years ago

“I purchased a coat for my dog. The quality of the product is excellent and customer service ROCKS!!! I attached a photo of my Papillon, Zorro, modeling the coat. He is not sure what to make of it yet, but on cold days at agility trials, he will be toasty warm! Thank you Back on Track USA!”

Back On Track USA 5 star review on 25th April 2023

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Posted 2 years ago

“Was very disappointed offered little to no support. KT tape is superior”

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Posted 2 years ago

“Absolutely recommend, great customer service, excellent products will be ordering another jacket soon!”

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Posted 2 years ago

“Good to business with. Excellent products and service.”

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Posted 2 years ago

“A great company. I purchased a set of therapeutic gloves, but they were too big. Contacted customer service through email they replied within an hour. Problem solved, gloves are great!”

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Posted 2 years ago

“I've been using the therapeutic sheet on a rehab horse consistently when being stalled and he seems less stiff in the mornings now!”

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Posted 2 years ago

“I go to Back on Track for anything dealing with arthritis or injuries for both my horse and myself. Even convinced my daughter, her boyfriend, his mom, and others and they (we) all love BOT products. I got blankets for my horses and dog and saw great improvement in their general well being.”

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Posted 2 years ago

“Absolutely the best socks I ever had. Highly recommended!!”

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Posted 2 years ago

“Excellent customer service. My original order was a size I requested for that was too large. They didn't ask for the item back just sent me a new pair no fees. The production is perfect and works really good on my wrists. Thank you!”

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Posted 2 years ago

“These fit perfectly and comfortably. My dog actually has bad stifles, but i bought these wraps thinking it might help keep her hock area less strained and they work. I have all the horse products and now these and a dog blanket. Love BOT.”

Back On Track USA 5 star review on 10th April 2023

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Posted 2 years ago

“Excellent service Quick delivery”

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Posted 2 years ago

“my helmet was delivered on time and your website was easy to use. I love my new helmet”

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Posted 2 years ago

“First of all, the ladies cotton long johns are fabulous. One of the four I?ve ordered had a material problem and Back on Track?s customer service resolved the issue instantly. Would give six stars if available.”

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Posted 2 years ago

“Wonderful customer service to help me get a knee brace that fits. They make it right!!!”

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Posted 2 years ago

“My horses and I love your products. The newer t-shirt is probably not going to cook me this summer, and is flattering. Thank you!”

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Posted 2 years ago

“It is a great product. It has helped my horses to stay calm.”

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Posted 2 years ago

Back On Track USA is rated 4.7 based on 793 reviews