Back On Track USA Reviews

Name: Back On Track USA
Address: 350 Circle of Progress Dr, Pottstown, Pennsylvania
Rating: 4.68

4.7 Rating 731 Reviews

91 %

of reviewers recommend Back On Track USA

4.7

Based on 731 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Back On Track USA:

By combining modern textile technology and traditional Chinese medicine, which is supported by scientific studies, Back on Track creates therapeutic products that help horses, dogs, and people achieve a more active and comfortable life.

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Back On Track USA 5 star review on 26th June 2025

Anonymous

Anonymous // 01/01/2019

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“I am impressed by the quick and responsive customer service by Back on Track.”

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Posted 2 years ago

“Great customer service. I have used Back On Track products for myself, my friends, my horses and my dog. Some products I like more than others, but overall - a great product.”

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Posted 2 years ago

“Our horse stocks up when in his stall, so got these to help”

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Posted 2 years ago

“I am very pleased with the high level of service I received from Back on Track. After reading about their highly rated helmets in safety tests, I emailed them to ask about proper fit for my oval shaped head. I received a prompt reply recommending the Lynx helmet. I ordered one and received it within a week. The helmet fits me perfectly and I can ride with more confidence knowing my new helmet is keeping me safe.”

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Posted 2 years ago

“Real people answered my questions”

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Posted 2 years ago

“I'm a professional horse trainer and we have been using the half pad on all of our horses and they have all improved. It makes the saddle fit better and the areas that aren't muscled as well, it allows the area to build more muscle. This is the best saddle pad we have ever used. I have had good success with many of your products on my horses and on myself.”

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Posted 2 years ago

“Realy Like your Products .I started out with coat for my Dachshunds and really did the job.Now Iam into People ware { turtle neck bib as well as the long sleeve shirts really helps me to stay warm and helps with my stiffness.Would highly recommend it for both People and Animals.GoodCustomer Service”

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Posted 2 years ago

“We saw this product at a trade show and couldn't wait to try them on our horse who has been dealing with multiple hoof and fetlock issues. As she is rolling over forward on her fetlock we need to keep a brace on her at all times. We found that by placing the Royal Quick wraps on backward, she not only gets support but gets the therapeutic benefits as well. We use them on both her front legs at night.”

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Posted 2 years ago

“I have used your product for years. Never have been disappointed? The service is excellent. God bless all of you. Thank you J.M.”

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Posted 2 years ago

“I absolutely love the product. They are my favorite gloves for winter. I prefer a thinner glove to ride in and these keep my hands warm. They arrived rather quickly which was great. Love BOT products”

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Posted 2 years ago

“The new dog coat is perfect, it fits my dog really well. She has full range of motion and no pressure on her shoulders. the high neck keeps her extra warm and the adjustable back for the high tail is really a smart design.”

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Posted 2 years ago

“I ordered the wrong size and they surpassed expectations helping me fix my mistake.”

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Posted 2 years ago

“Good value for your money with a riding cap that will actually protect you.”

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Posted 2 years ago

“it works! Pain relief for my ankle and knee”

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Posted 2 years ago

“best brace/sleeve on the market i can wear all day and they stay in place and give me the additional support i need thanks for making them again”

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Posted 2 years ago

“Staff at the company returned my call promptly to explain the difference between the two models of knee wrap, and the product arrived quickly. Company and product both get five stars!”

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Posted 2 years ago

“On-time delivery. Great products. Hope you start making fleece-wear soon!”

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Posted 2 years ago

“I had a change in my order and they took care of it. Super customer service.”

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Posted 2 years ago

“You sent an email that was seen by the person who was supposed to receive a surprise gift. Thanks for ruining Christmas.”

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Posted 2 years ago

“Perfect fit and the dog loves it!!! Thank you@!”

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Posted 2 years ago

Back On Track USA is rated 4.7 based on 731 reviews