Back on Track USA Reviews

Name: Back on Track USA
Address: 350 Circle of Progress Dr, , Pottstown, 350 Circle of Progress Dr, , Pottstown, Pennsylvania
Rating: 4.70

4.7 Rating 875 Reviews

91 %

of reviewers recommend Back on Track USA

4.7

Based on 875 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone

About Back on Track USA:

By combining modern textile technology and traditional Chinese medicine, which is supported by scientific studies, Back on Track creates therapeutic products that help horses, dogs, and people achieve a more active and comfortable life.

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Back on Track USA 5 star review on 14th January 2026

Anonymous

Anonymous // 01/01/2019

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“Excellent product! As with every BOT I've used!!”

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Posted 2 years ago

“The Bark Coat is amazing! It not only fits perfectly and looks great, it is a marvel of engineering. It stays in place perfectly with just two Velcro patches and a clock buckle, and there are no restrictions on any of his legs.”

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Posted 2 years ago

“Works great got it for a friend who uses it during treatments keeping him warm and cozy”

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Posted 2 years ago

“I love their products but have horrible communication. I had a package ordered and said when it was supposed to arrive and here it is 4 days later and I had to get a hold of them. Also there needs to he a phone number to call not emailing.”

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Posted 2 years ago

“Love the items that I just purchased from Back on Track USA. Everything fits well, and have already worn them. Looking at ordering a new order soon.”

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Posted 2 years ago

“I have all the other BOT boots and the sheet, the knee boot doesn’t fit like the rest of the BOT products. The top and middle Velcro fit the knee but the bottom is was to big and therefore the knee boot falls down the leg easily.”

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Posted 2 years ago

Hi Christie I apologize for the delayed reply. Unfortunately, some knee characteristics are a challenge for the knee boot to stay in position. This is a very popular item with few unhappy outcomes - what we recommend in this case is having your horse wear our standing wraps or quick wraps. They are also commonly used to prevent hock boots from slipping down.

Posted 2 years ago

“Love these mattress pads! Have them on every bed and gift them every year. I can get out of bed without pain. You need to make a recliner one”

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Posted 2 years ago

“Brace did not fit, but customer service was excellent.”

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Posted 2 years ago

“My animals and I love Back on Track products. Can't recommend them highly enough!”

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Posted 2 years ago

“returning the jacket. I need a label to return. It is too small”

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Posted 2 years ago

Returns are easy! Click this "Returns" link at the bottom of our website. https://backontrackusa.com/pages/return-policy

Posted 2 years ago

“Best investment in sports wear I've ever made.”

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Posted 2 years ago

“Excellent product. Shipping took about 5 days.”

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Posted 2 years ago

“Great products and amazing customer service. I. couldn't be happier with my purchases for my dogs!”

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Posted 2 years ago

“Everything I have bought from them has been helpful.”

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Posted 2 years ago

“For the past several (5+) years I've been using Back on Track products for me, my horses and my dog. The products deliver! They really help to address swelling and aches due to injury and arthritis. The quick wraps really helped to speed healing of a not-so-minor tendon injury my mare got in the field. I use the scarf/muffler to get relief from arthritis in my neck, and my 10 y.o. German Shepherd really benefits from the Leg Brace. She has substantial arthritis and I saw a huge improvement in her comfort and inflammation by the second day.”

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Posted 2 years ago

“Back on track works on all our horses and my Husband uses almost every brace there is. These products work.”

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Posted 2 years ago

“They make excellent products for me and my horses”

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Posted 2 years ago

“Absolutely love their products”

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Posted 2 years ago

“Very timely delivery. Good price and it works. I have just about every BOT product sold.”

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Posted 2 years ago

“Nice blanket but insufficient sizes. My horse has large shoulders and the 81 is too tight through the shoulders while the 87 fits the shoulders but is too large for the barrel and too long. The saddle pad fits nice haven't tried the quarter sheet yet.”

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Posted 2 years ago

We do offer a size 84 in our blankets which may work for your horse. Returns are easy, just visit our returns page at: https://backontrackusa.com/pages/return-policy

Posted 2 years ago

Back on Track USA is rated 4.7 based on 875 reviews