Back On Track USA Reviews

Name: Back On Track USA
Address: 350 Circle of Progress Dr, , Pottstown, Pennsylvania
Rating: 4.69

4.7 Rating 847 Reviews

91 %

of reviewers recommend Back On Track USA

4.7

Based on 847 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone

About Back On Track USA:

By combining modern textile technology and traditional Chinese medicine, which is supported by scientific studies, Back on Track creates therapeutic products that help horses, dogs, and people achieve a more active and comfortable life.

Visit Website

Back On Track USA 5 star review on 14th January 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent More than Happy as fits under riding pants & helps”

Helpful Report

Posted 2 years ago

“You guys are great.”

Helpful Report

Posted 2 years ago

“Blankets do as they say. My dog and my horse has benefited from BOT blankets, wraps and boots.”

Helpful Report

Posted 2 years ago

“My niece who is a veterinarian gave me a dog liner and blanket when I was receiving PT for a back issue last year. They were so helpful that when the issue recently returned, I bought another one. When I am in pain, I lie down and place a size small one (about 30 inches long) under my back and the extra small one (about 15 inches long) I wrap around the part of my leg that is hurting. Velcro keeps it in place. This relieves the pain, and I feel contributes to my healing. I use the pads in bed at night as well. They provide comfort and pain relief that I can not get from any pill. I am most grateful for Back on Track.”

Helpful Report

Posted 2 years ago

“Customer service is very disappointing! Filled out a return form and received confirmation that it was received and I never heard back from them!”

Helpful Report

Posted 2 years ago

We are so sorry to hear our return process failed somewhere along the line. We are investigating the issue and will make sure your return is processed right away.

Posted 2 years ago

“This is my 3rd set of quick wraps I purchased. They are the best. My vet recommends them as well.”

Helpful Report

Posted 2 years ago

“I love all the back on track products!”

Helpful Report

Posted 2 years ago

“I had to return my brace because it was too large. The co. gave me a credit which I could use to purchase my new brace.”

Helpful Report

Posted 2 years ago

“Item is a Christmas gift so can’t actually review the item but we have used the trainers in the past and has worked will.”

Helpful Report

Posted 2 years ago

“I have the BOT sheet and saddle pads for my horse; knee and ankle brace for me and we both find BOT very useful.”

Helpful Report

Posted 2 years ago

“Customer service was great! The coat I bought seems to be high quality and well made. Be sure to watch their youtube video on measuring to make sure you get the right size and know how it is supposed to fit.”

Helpful Report

Posted 2 years ago

“love how it's therapeutic technology helps my horses feel better after strenuous excercise. it's like people getting a massage or wrapping ourselves in a comfy blanket after a strenuous day. u just wish they can talk to us, showing their appreciation!”

Helpful Report

Posted 2 years ago

“My Russell Terrier, Mavis seems to love how she feels after wearing her Back on Track. She is 13 months post-op TPLO surgery and 25 months post-op for TPLO on her other leg. Seems to be helping with her warm-up and cool-downs from agility practice and trials. Thank you!”

Helpful Report

Posted 2 years ago

“Back on Track products and service are both top notch. Orders arrive quickly. I highly recommend Back on Track for your horse.”

Helpful Report

Posted 2 years ago

“High-quality products”

Helpful Report

Posted 2 years ago

“Very pleased with return policy, however I was given a credit and the size belt I need is not in stock so I am left stranded.”

Helpful Report

Posted 2 years ago

“I have the horses sizes and they love it. I bought the smallest size for my pony and although a little too big it gave her some much needed relief in her last week on earth. She very much appreciated it. Hoping to help another soon!”

Helpful Report

Posted 2 years ago

“Quick delivery, excellent product and great price.”

Helpful Report

Posted 2 years ago

“We use the therapeutic mesh sheets, the turnout sheets, and the mesh coolers. All of the horses seem to really like and benefit from the Back On Track products.”

Helpful Report

Posted 2 years ago

“I am a huge fan of the Welltex fabric and strongly believe in its therapeutic qualities. I have the B.O.T. mesh sheet, which fits true to size and my horse wears comfortably daily. Every other B.O.T. product I have tried that is meant to cover some or all of the back, i.e. not leg wraps, etc. is oddly/impossibly sized. I have a stable blanket that I can kind of make work by adding a Rambo chest extender, a quarter sheet that does not extend far enough toward the tail nor far enough down the ribs and then this latest purchase of a back warmer of which I ordered the largest size available and received another woefully short product -- it would need to be at least 12" longer to come anywhere close to fitting. I want to love B.O.T but I just don't understand how the majority of products can be so poorly sized.”

Helpful Report

Posted 2 years ago

We understand how frustrating it is when a product doesn't fit as expected. We aspire to have the right size for every horse and every expectation, sometimes we fall short. This pad is designed to cover the back and not extend over the croup. We do have a Therapeutic Back Pad that comes in 2 sizes for another option: https://backontrackusa.com/products/therapeutic-horse-back-warmer-pad?_pos=1&_sid=e586604dd&_ss=r. We never want anyone to be unhappy with our products and we have made returns easy by going to: https://backontrackusa.com/pages/return-policy

Posted 2 years ago

Back On Track USA is rated 4.7 based on 847 reviews