Back On Track USA Reviews

Name: Back On Track USA
Address: 350 Circle of Progress Dr, Pottstown, Pennsylvania
Rating: 4.69

4.7 Rating 730 Reviews

91 %

of reviewers recommend Back On Track USA

4.7

Based on 730 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Back On Track USA:

By combining modern textile technology and traditional Chinese medicine, which is supported by scientific studies, Back on Track creates therapeutic products that help horses, dogs, and people achieve a more active and comfortable life.

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Back On Track USA 5 star review on 26th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love what you as a brand are giving to the horse community. The products I bought have been amazing the fit is great as well as I see a difference in the comfort of my horse. Even though I had to return items I accidentally bought to many of the return process was flawless and hassle free! I couldn?t be happier with your products and I can?t wait for my next purchase! Thank you so much for quality, friendly, and healing products!”

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Posted 2 years ago

“Love all the Back on Track products! Amazing quality and so beneficial for my horses!”

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Posted 2 years ago

“Wish they would cover just a little more”

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Posted 2 years ago

“Already a fan of BOT products- I got notification the product I wanted to order was back in stock and quickly placed my order. My burgundy mesh sheet was delivered about a week earlier than expected!”

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Posted 2 years ago

“Ordering was easy, and my purchase was shipped promptly.”

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Posted 2 years ago

“Shipping was fast and easy! I had no questions, website explained everything in detail .”

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Posted 2 years ago

“Really appreciate the quick service and the ability to exchange a product for a different size for no hassle.”

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Posted 2 years ago

“Easy for returns, great shipping speed, fast response to questions”

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Posted 2 years ago

“Didn?t fit so sent back. Zero hassles, full refund, very easy and I appreciate that so much! Wish it fit but way too big for a 2.5 lb chi. (As most things are!!)”

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Posted 2 years ago

“Excellent products and customer service!”

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Posted 2 years ago

“Heard about the company from my wife that was at a conference/board meeting she was at. She got a sample of the socks. Looked into the company and was impressed. This was the same time I was starting my fitness journey. I needed something for my legs and purchased the Physio Calf Brace. It was shipped immediately and received within a couple days. I dont run/walk without these and the product has helped me achieve my goals.”

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Posted 2 years ago

“I was thrilled to find this coat for my Schipperke who has multiple health issues. The coat keeps his joints warm, and has helped improve his mobility as a result. I have looked for years to find a replacement similar to one I purchased 15 years ago and wow the Back on Track coat is a hundred times better. The product is great and customer service incredible.”

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Posted 2 years ago

“Comfortable fit and gave the wrist the support I needed.”

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Posted 2 years ago

“Love the fit if these coats on my dogs. Super fast shipping.”

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Posted 2 years ago

“I did not measure my dog correctly and so I had to return the current coat and get a refund to get a new one? The customer service rep was awesome, getting back to me very quickly, and assisting me to measure him correctly! Shipping was very quick on both items, and it was easy to send it back! Love the product!”

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Posted 2 years ago

“Super quick shipping, great customer service, fantastic product!”

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Posted 2 years ago

“Happy working with BOT! Good service.”

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Posted 2 years ago

“Great products by a great company”

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Posted 2 years ago

“I have been waiting for the new lines of jackets to be released for probably 2 years now. I liked the old version but I did not like how you had to scrunch it up if they had to go #2. The new style is fantastic and amazing looking. Purchasing was super easy and it came really quickly.”

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Posted 2 years ago

“I am impressed by the quick and responsive customer service by Back on Track.”

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Posted 2 years ago

Back On Track USA is rated 4.7 based on 730 reviews