Back On Track USA Reviews

Name: Back On Track USA
Address: 350 Circle of Progress Dr, Pottstown, Pennsylvania
Rating: 4.69

4.7 Rating 697 Reviews

91 %

of reviewers recommend Back On Track USA

4.7

Based on 697 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Back On Track USA:

By combining modern textile technology and traditional Chinese medicine, which is supported by scientific studies, Back on Track creates therapeutic products that help horses, dogs, and people achieve a more active and comfortable life.

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Back On Track USA 5 star review on 23rd March 2025

Anonymous // 01/01/2019

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“best brace/sleeve on the market i can wear all day and they stay in place and give me the additional support i need thanks for making them again”

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Posted 2 years ago

“Staff at the company returned my call promptly to explain the difference between the two models of knee wrap, and the product arrived quickly. Company and product both get five stars!”

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Posted 2 years ago

“On-time delivery. Great products. Hope you start making fleece-wear soon!”

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Posted 2 years ago

“I had a change in my order and they took care of it. Super customer service.”

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Posted 2 years ago

“You sent an email that was seen by the person who was supposed to receive a surprise gift. Thanks for ruining Christmas.”

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Posted 2 years ago

“Perfect fit and the dog loves it!!! Thank you@!”

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Posted 2 years ago

“Overnight shipping, high quality products. Everything fit great and the company went above and beyond to help me with my purchase.”

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Posted 2 years ago

“Customer service was outstanding excellent job helping me the item is wonderful”

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Posted 2 years ago

“I really appreciated how easy the return process was when I got the wrong size blanket for my dog.”

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Posted 2 years ago

“Quck and professional response to the questions I had before my purchase, quick and smooth delivery.”

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Posted 2 years ago

“I love all of the Back on Track products that I?ve purchased. They ease the pain where they are supposed to. I swear by them and highly recommend Back on Track for people.”

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Posted 2 years ago

“Fast delivery, easy to navigate site, great customer service!”

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Posted 2 years ago

“Fast shipping, accurate orders, quality products. Sizing guides definitely need improvement. For example, sizing for wrist covers/gaiters listed as "small/medium/large" isn't helpful - why not glove size or wrist measurement? Sizing differs between articles: I wear XL in the t shirts but M in zip-up sweaters. I always feel like I'm guessing blindly at size to order.”

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Posted 2 years ago

“The Bark Dog Coat is awesome for our standard poodle. However, figuring out the sizing was a bit of work. As such the coat needed to be exchanged for a smaller size which wasn't a problem. Unfortunately, the exchange policy which was off putting since it was all over the place with its 'return it no keep it' wording which didn't matter in the end because it had to be returned. This didn't feel good. The experience felt like Charlie Brown trying to kick the football while Lucy promises she'll hold the ball and then doesn't. Rather than trying to make your policy sound nice it would be better to just say return it then if you decide a customer could keep it, then tell them. Don't make a confusing policy.”

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Posted 2 years ago

“The customer Success team were fantastic to deal with. I had made an error on my order and they were able to rectify everything very quickly. Thank you so much!!”

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Posted 2 years ago

“I love the product and the quick delivery. Most surprising, I was on a business trip in the town the product shipped from, put down 2 day shipping on my order, it arrived the next day~”

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Posted 2 years ago

“Great products, bought a bunch at Equine Affaire. Dog coat, new helmet, socks for my husband and a BOT coat for myself! Oh and a western pad!”

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Posted 2 years ago

“Website easy to navigate and I could find what I needed and learned about new products.”

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Posted 2 years ago

“GREAT quality! Super fast delivery! Great great great fit! Exactly what I wanted!! Back on Track is one of my top favorite brands and that is why!”

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Posted 2 years ago

“I was looking for a coat for my 1/2 Basset Hound, 1/2 French Bulldog Senior girl. Yep, some pretty weird measurements going on there! I emailed Back On Track with a sizing question and received an immediate reply. They also assured me of their return policy in case it didn't work out! I had to fold the front sleeves back but all else fit her. I like that the coat is so adjustable all over. My Daisy's acupuncture veterinarian actually recommended this company. I'm happy she did!”

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Posted 2 years ago

Back On Track USA is rated 4.7 based on 697 reviews