Back On Track USA Reviews

Name: Back On Track USA
Address: 350 Circle of Progress Dr, Pottstown, Pennsylvania
Rating: 4.69

4.7 Rating 697 Reviews

91 %

of reviewers recommend Back On Track USA

4.7

Based on 697 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Back On Track USA:

By combining modern textile technology and traditional Chinese medicine, which is supported by scientific studies, Back on Track creates therapeutic products that help horses, dogs, and people achieve a more active and comfortable life.

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Back On Track USA 5 star review on 23rd March 2025

Anonymous // 01/01/2019

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“First of all, the ladies cotton long johns are fabulous. One of the four I?ve ordered had a material problem and Back on Track?s customer service resolved the issue instantly. Would give six stars if available.”

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Posted 2 years ago

“Wonderful customer service to help me get a knee brace that fits. They make it right!!!”

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Posted 2 years ago

“My horses and I love your products. The newer t-shirt is probably not going to cook me this summer, and is flattering. Thank you!”

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Posted 2 years ago

“It is a great product. It has helped my horses to stay calm.”

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Posted 2 years ago

“This coat warms up my dog's body, especially his fragile back hips, and works really well at keeping him from getting sore while exercising. I'm very pleased with it. Unfortunately, I've tried two different sizes, and still can't get the fit right. The coat slides down his neck and chest and then hangs too far over his butt, so he can't poop without me running in to adjust things. Even around the house, he seems a little uncomfortable in the coat, tending not to sit in his bed or lay on his side while wearing it. I wish there were a way to keep it in place better.”

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Posted 2 years ago

“My husband just got aback brace which was too small. You sent him a larger one and told us to donate the first one. Which we did. That was very nice of you. Thank you.”

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Posted 2 years ago

“Love your products”

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Posted 2 years ago

“Love what you as a brand are giving to the horse community. The products I bought have been amazing the fit is great as well as I see a difference in the comfort of my horse. Even though I had to return items I accidentally bought to many of the return process was flawless and hassle free! I couldn?t be happier with your products and I can?t wait for my next purchase! Thank you so much for quality, friendly, and healing products!”

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Posted 2 years ago

“Love all the Back on Track products! Amazing quality and so beneficial for my horses!”

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Posted 2 years ago

“Wish they would cover just a little more”

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Posted 2 years ago

“Already a fan of BOT products- I got notification the product I wanted to order was back in stock and quickly placed my order. My burgundy mesh sheet was delivered about a week earlier than expected!”

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Posted 2 years ago

“Ordering was easy, and my purchase was shipped promptly.”

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Posted 2 years ago

“Shipping was fast and easy! I had no questions, website explained everything in detail .”

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Posted 2 years ago

“Really appreciate the quick service and the ability to exchange a product for a different size for no hassle.”

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Posted 2 years ago

“Easy for returns, great shipping speed, fast response to questions”

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Posted 2 years ago

“Didn?t fit so sent back. Zero hassles, full refund, very easy and I appreciate that so much! Wish it fit but way too big for a 2.5 lb chi. (As most things are!!)”

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Posted 2 years ago

“Excellent products and customer service!”

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Posted 2 years ago

“Heard about the company from my wife that was at a conference/board meeting she was at. She got a sample of the socks. Looked into the company and was impressed. This was the same time I was starting my fitness journey. I needed something for my legs and purchased the Physio Calf Brace. It was shipped immediately and received within a couple days. I dont run/walk without these and the product has helped me achieve my goals.”

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Posted 2 years ago

“I was thrilled to find this coat for my Schipperke who has multiple health issues. The coat keeps his joints warm, and has helped improve his mobility as a result. I have looked for years to find a replacement similar to one I purchased 15 years ago and wow the Back on Track coat is a hundred times better. The product is great and customer service incredible.”

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Posted 2 years ago

“Comfortable fit and gave the wrist the support I needed.”

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Posted 2 years ago

Back On Track USA is rated 4.7 based on 697 reviews