Back on Track USA Reviews

Name: Back on Track USA
Address: 350 Circle of Progress Dr, , Pottstown, 350 Circle of Progress Dr, , Pottstown, Pennsylvania
Rating: 4.70

4.7 Rating 875 Reviews

91 %

of reviewers recommend Back on Track USA

4.7

Based on 875 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone

About Back on Track USA:

By combining modern textile technology and traditional Chinese medicine, which is supported by scientific studies, Back on Track creates therapeutic products that help horses, dogs, and people achieve a more active and comfortable life.

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Back on Track USA 5 star review on 14th January 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Stellar customer service. I ordered a helmet that did not fit correctly, and their return/refund policy was so awesome and easy to use. I ordered a new helmet and it fit perfectly, but there were a few small defects. They took it back and sent a replacement out immediately. My new helmet is perfect! Comfortable, stylish, and safe!!! Customer service is quick to respond, kind, and understanding. Thanks, Back on Track!”

Helpful Report

Posted 3 years ago

“I was thrilled to find this coat for my Schipperke who has multiple health issues. The coat keeps his joints warm, and has helped improve his mobility as a result. I have looked for years to find a replacement similar to one I purchased 15 years ago and wow the Back on Track coat is a hundred times better. The product is great and customer service incredible.”

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Posted 3 years ago

“This was a re-order of a product I have used for years. I just thought it was time to get a new one. I have an arthritic ankle from an old injury, and the Back on Track ankle brace along with Aleve got me through years of agility runs. I continue to do obedience with my dog, and I always wear the Back on Track brace for training and showing. I also wear it routinely when I go anywhere I expect to do a lot of walking, especially big box stores where the concrete floors are brutal on my ankle. I can tell the difference if I forget to put it on for any of these activities. As far as the current purchase, it came very quickly and it looks as great as the ones of have used for years.”

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Posted 4 years ago

“I love back on track products. This is my second scarf and I got another shirt because I love wearing them when I feel a little bit sore. It makes everything better.”

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Posted 3 years ago

“Back on Track is wonderful - both their products and their customer service. I have several items for my horses - and they worked so well for them that I bought items for my husband and myself. If I sprain something. . . I put on the Back on Track knee brace - tights - t-shirt - back brace. . . and I heal in half the time.”

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Posted 4 years ago

“Quick, prompt delivery. Easy to use website. Good product.”

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Posted 3 years ago

“Amazing customer service! I will recommend every chance I get!”

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Posted 3 years ago

“I keep coming back to back on track products...especially their socks which give great support and ease my feet and back! I will never need to exercise the money back guarantee provided by back on track!”

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Posted 4 years ago

“Ordering was easy, and my purchase was shipped promptly.”

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Posted 3 years ago

“Size guide was correct. Measured and ordered a size up. Very happy with the helmet.”

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Posted 3 years ago

“Really like BOT products for horse and human. Good quality and it helps.”

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Posted 4 years ago

“I am impressed by the quick and responsive customer service by Back on Track.”

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Posted 3 years ago

“Very responsive, received my order very quickly with no issues”

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Posted 4 years ago

“Great service, shipped and delivered quickly product as described!”

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Posted 4 years ago

“Smooth easy purchase. However, shipping time has a lot of room for improvement.”

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Posted 3 years ago

“Love the Back on Track products! My first one was for my elbow. It healed in two weeks & hasn?t come back. I recently bought the knee & waist. I wear the knee compression to sleep & no longer get the knee pain. I love the waist compression for my lumbar & it fits well under clothes!”

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Posted 3 years ago

“It is a great product. It has helped my horses to stay calm.”

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Posted 3 years ago

“Comfortable fit and gave the wrist the support I needed.”

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Posted 3 years ago

“Smooth transaction. Item as advertised. Delivered promptly.”

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Posted 3 years ago

“Back On Track now has a life long fan. I purchased a Trauma Void helmet but through confusion I never registered the purchase. When I took a bad fall I was unable to send in my replacement policy form. the customer service person was SO accommodating and fair and I was able to buy another helmet through BOT with a credit code. Thank You!!! You are all the BEST! And, the helmet saved my head and maybe my life!”

Helpful Report

Posted 3 years ago

Back on Track USA is rated 4.7 based on 875 reviews