Back On Track USA Reviews

Name: Back On Track USA
Address: 350 Circle of Progress Dr, , Pottstown, Pennsylvania
Rating: 4.69

4.7 Rating 793 Reviews

91 %

of reviewers recommend Back On Track USA

4.7

Based on 793 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Back On Track USA:

By combining modern textile technology and traditional Chinese medicine, which is supported by scientific studies, Back on Track creates therapeutic products that help horses, dogs, and people achieve a more active and comfortable life.

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Back On Track USA 1 star review on 22nd December 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great products, bought a bunch at Equine Affaire. Dog coat, new helmet, socks for my husband and a BOT coat for myself! Oh and a western pad!”

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Posted 3 years ago

“great products and service every time!”

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Posted 3 years ago

“Back On Track products are amazing products that do the job intended to do. My latest purchase was the Fleece Wrist Cover with Thumb. They come as a pair. I wear them over my BOT gloves at night to help my Carpel Tunnel pain in my wrists while the gloves help the arthritis in my hands and fingers.”

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Posted 3 years ago

“GREAT quality! Super fast delivery! Great great great fit! Exactly what I wanted!! Back on Track is one of my top favorite brands and that is why!”

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Posted 3 years ago

“Great service, excited to have this product in our line. Thank you.”

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Posted 3 years ago

“The new dog coat is perfect, it fits my dog really well. She has full range of motion and no pressure on her shoulders. the high neck keeps her extra warm and the adjustable back for the high tail is really a smart design.”

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Posted 2 years ago

“I am very pleased with the high level of service I received from Back on Track. After reading about their highly rated helmets in safety tests, I emailed them to ask about proper fit for my oval shaped head. I received a prompt reply recommending the Lynx helmet. I ordered one and received it within a week. The helmet fits me perfectly and I can ride with more confidence knowing my new helmet is keeping me safe.”

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Posted 2 years ago

“Learned of these products from friend with horses. Love my knee brace that I can sleep in. Now have a sleeve to wear during the day. I have osteoarthritis in both knees, so like that I can wear these on either one that is bothering me.”

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Posted 3 years ago

“Love the fit if these coats on my dogs. Super fast shipping.”

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Posted 2 years ago

“Great customer service. I have used Back On Track products for myself, my friends, my horses and my dog. Some products I like more than others, but overall - a great product.”

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Posted 2 years ago

“Excellent products and customer service!”

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Posted 2 years ago

“THe customer service was great. I had purchased a helmet in the spring of 2022, my daughter fell off her horse and wanted to replace the helmet. I was able to get a sizeable discount for a new helmet. They were responsive to my emails as well.”

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Posted 3 years ago

“Shipping was fast and easy! I had no questions, website explained everything in detail .”

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Posted 2 years ago

“Very quick shipping and the helmet is pretty with top technology! Very impressed and happy.”

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Posted 3 years ago

“Easy to order on line. Received in just a couple of days. Tracking emails were received.”

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Posted 3 years ago

“Love Back on Track dressage saddle pads. They are the perfect softness, weight, and durability. They don't bunch up and wash well. I feel good they protect my horse's back.”

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Posted 3 years ago

“Perfect fit and the dog loves it!!! Thank you@!”

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Posted 3 years ago

“Thank you for working with us! We appreciate the discount for our non-profit and the shipping was super fast. Thank you.”

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Posted 3 years ago

“Customer service was outstanding excellent job helping me the item is wonderful”

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Posted 3 years ago

“So far this is the best back brace i have used to help my spinal stenosis and spondlythesis while not only riding but doing basically all my chores all day long. Thank you!!!”

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Posted 3 years ago

Back On Track USA is rated 4.7 based on 793 reviews