Back On Track USA Reviews

Name: Back On Track USA
Address: 350 Circle of Progress Dr, , Pottstown, Pennsylvania
Rating: 4.69

4.7 Rating 793 Reviews

91 %

of reviewers recommend Back On Track USA

4.7

Based on 793 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Back On Track USA:

By combining modern textile technology and traditional Chinese medicine, which is supported by scientific studies, Back on Track creates therapeutic products that help horses, dogs, and people achieve a more active and comfortable life.

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Back On Track USA 1 star review on 22nd December 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been waiting for the new lines of jackets to be released for probably 2 years now. I liked the old version but I did not like how you had to scrunch it up if they had to go #2. The new style is fantastic and amazing looking. Purchasing was super easy and it came really quickly.”

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Posted 2 years ago

“Easy for returns, great shipping speed, fast response to questions”

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Posted 2 years ago

“best brace/sleeve on the market i can wear all day and they stay in place and give me the additional support i need thanks for making them again”

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Posted 2 years ago

“I love these pant Was a hairdresser for 59 years and wore them for many of those years as they kept my legs from swelling as much and hurting as much I am now retired but keep ordering them to wear because they are so comfortable and I still need that same support!!!! They do run very generous in size!! Love these so much!!!!!”

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Posted 3 years ago

“Love what you as a brand are giving to the horse community. The products I bought have been amazing the fit is great as well as I see a difference in the comfort of my horse. Even though I had to return items I accidentally bought to many of the return process was flawless and hassle free! I couldn?t be happier with your products and I can?t wait for my next purchase! Thank you so much for quality, friendly, and healing products!”

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Posted 2 years ago

“First of all, the ladies cotton long johns are fabulous. One of the four I?ve ordered had a material problem and Back on Track?s customer service resolved the issue instantly. Would give six stars if available.”

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Posted 2 years ago

“Already a fan of BOT products- I got notification the product I wanted to order was back in stock and quickly placed my order. My burgundy mesh sheet was delivered about a week earlier than expected!”

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Posted 2 years ago

“I love all of the Back on Track products that I?ve purchased. They ease the pain where they are supposed to. I swear by them and highly recommend Back on Track for people.”

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Posted 3 years ago

“Love all the Back on Track products! Amazing quality and so beneficial for my horses!”

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Posted 2 years ago

“Five stars for making my purchase experience so easy. My daughter ordered the therapy gloves for me as a gift and they were way too large for my hands. After contacting Back On Track, I was given a credit, I used the sizing chart, and reordered. My new gloves were delivered in a few days and fit perfectly. I was very satisfied with the service and ease through the process. Looking forward to using this very nice gloves.”

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Posted 3 years ago

“Excellent product with quick delivery!”

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Posted 3 years ago

“Love my knee brace. I have an older one that was ready to be replaced.”

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Posted 3 years ago

“Quck and professional response to the questions I had before my purchase, quick and smooth delivery.”

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Posted 3 years ago

“Morgan has been great to work with, very helpful!”

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Posted 3 years ago

“Wonderful customer service to help me get a knee brace that fits. They make it right!!!”

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Posted 2 years ago

“The customer Success team were fantastic to deal with. I had made an error on my order and they were able to rectify everything very quickly. Thank you so much!!”

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Posted 3 years ago

“I absolutely stand by everything back on track!! I especially love the rain sheet and the new sienna sheet!!! Make my pssm2 mares symptoms much more manageable!!!”

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Posted 3 years ago

“Staff at the company returned my call promptly to explain the difference between the two models of knee wrap, and the product arrived quickly. Company and product both get five stars!”

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Posted 2 years ago

“The Back on Track cloths are incredible! The fit is perfect. I always feel great wearing Back on Track gear!”

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Posted 3 years ago

“Didn?t fit so sent back. Zero hassles, full refund, very easy and I appreciate that so much! Wish it fit but way too big for a 2.5 lb chi. (As most things are!!)”

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Posted 2 years ago

Back On Track USA is rated 4.7 based on 793 reviews