Back On Track USA Reviews

Name: Back On Track USA
Address: 350 Circle of Progress Dr, Pottstown, Pennsylvania
Rating: 4.69

4.7 Rating 730 Reviews

91 %

of reviewers recommend Back On Track USA

4.7

Based on 730 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Back On Track USA:

By combining modern textile technology and traditional Chinese medicine, which is supported by scientific studies, Back on Track creates therapeutic products that help horses, dogs, and people achieve a more active and comfortable life.

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Back On Track USA 5 star review on 26th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent product with quick delivery!”

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Posted 3 years ago

“Love my knee brace. I have an older one that was ready to be replaced.”

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Posted 3 years ago

“Quck and professional response to the questions I had before my purchase, quick and smooth delivery.”

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Posted 2 years ago

“Morgan has been great to work with, very helpful!”

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Posted 3 years ago

“Wonderful customer service to help me get a knee brace that fits. They make it right!!!”

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Posted 2 years ago

“The customer Success team were fantastic to deal with. I had made an error on my order and they were able to rectify everything very quickly. Thank you so much!!”

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Posted 2 years ago

“I absolutely stand by everything back on track!! I especially love the rain sheet and the new sienna sheet!!! Make my pssm2 mares symptoms much more manageable!!!”

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Posted 3 years ago

“Staff at the company returned my call promptly to explain the difference between the two models of knee wrap, and the product arrived quickly. Company and product both get five stars!”

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Posted 2 years ago

“The Back on Track cloths are incredible! The fit is perfect. I always feel great wearing Back on Track gear!”

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Posted 3 years ago

“Didn?t fit so sent back. Zero hassles, full refund, very easy and I appreciate that so much! Wish it fit but way too big for a 2.5 lb chi. (As most things are!!)”

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Posted 2 years ago

“Great products, bought a bunch at Equine Affaire. Dog coat, new helmet, socks for my husband and a BOT coat for myself! Oh and a western pad!”

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Posted 2 years ago

“great products and service every time!”

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Posted 3 years ago

“Back On Track products are amazing products that do the job intended to do. My latest purchase was the Fleece Wrist Cover with Thumb. They come as a pair. I wear them over my BOT gloves at night to help my Carpel Tunnel pain in my wrists while the gloves help the arthritis in my hands and fingers.”

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Posted 2 years ago

“GREAT quality! Super fast delivery! Great great great fit! Exactly what I wanted!! Back on Track is one of my top favorite brands and that is why!”

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Posted 2 years ago

“Great service, excited to have this product in our line. Thank you.”

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Posted 3 years ago

“The new dog coat is perfect, it fits my dog really well. She has full range of motion and no pressure on her shoulders. the high neck keeps her extra warm and the adjustable back for the high tail is really a smart design.”

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Posted 2 years ago

“I am very pleased with the high level of service I received from Back on Track. After reading about their highly rated helmets in safety tests, I emailed them to ask about proper fit for my oval shaped head. I received a prompt reply recommending the Lynx helmet. I ordered one and received it within a week. The helmet fits me perfectly and I can ride with more confidence knowing my new helmet is keeping me safe.”

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Posted 2 years ago

“Learned of these products from friend with horses. Love my knee brace that I can sleep in. Now have a sleeve to wear during the day. I have osteoarthritis in both knees, so like that I can wear these on either one that is bothering me.”

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Posted 3 years ago

“Love the fit if these coats on my dogs. Super fast shipping.”

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Posted 2 years ago

“Great customer service. I have used Back On Track products for myself, my friends, my horses and my dog. Some products I like more than others, but overall - a great product.”

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Posted 2 years ago

Back On Track USA is rated 4.7 based on 730 reviews