Back On Track USA Reviews

Name: Back On Track USA
Address: 350 Circle of Progress Dr, , Pottstown, Pennsylvania
Rating: 4.69

4.7 Rating 793 Reviews

91 %

of reviewers recommend Back On Track USA

4.7

Based on 793 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Back On Track USA:

By combining modern textile technology and traditional Chinese medicine, which is supported by scientific studies, Back on Track creates therapeutic products that help horses, dogs, and people achieve a more active and comfortable life.

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Back On Track USA 1 star review on 22nd December 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service, shipped and delivered quickly product as described!”

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Posted 3 years ago

“Smooth easy purchase. However, shipping time has a lot of room for improvement.”

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Posted 3 years ago

“Love the Back on Track products! My first one was for my elbow. It healed in two weeks & hasn?t come back. I recently bought the knee & waist. I wear the knee compression to sleep & no longer get the knee pain. I love the waist compression for my lumbar & it fits well under clothes!”

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Posted 3 years ago

“It is a great product. It has helped my horses to stay calm.”

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Posted 2 years ago

“Comfortable fit and gave the wrist the support I needed.”

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Posted 2 years ago

“Smooth transaction. Item as advertised. Delivered promptly.”

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Posted 3 years ago

“Back On Track now has a life long fan. I purchased a Trauma Void helmet but through confusion I never registered the purchase. When I took a bad fall I was unable to send in my replacement policy form. the customer service person was SO accommodating and fair and I was able to buy another helmet through BOT with a credit code. Thank You!!! You are all the BEST! And, the helmet saved my head and maybe my life!”

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Posted 3 years ago

“Love the product and use only BoT for all my horses. The delivery was faster than anticipated!!”

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Posted 3 years ago

“it works! Pain relief for my ankle and knee”

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Posted 2 years ago

“My husband just got aback brace which was too small. You sent him a larger one and told us to donate the first one. Which we did. That was very nice of you. Thank you.”

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Posted 2 years ago

“I love this company! Finding the wraps and information about them was easy. They came quickly and in perfect condition.”

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Posted 3 years ago

“Love your products”

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Posted 2 years ago

“Really appreciate the quick service and the ability to exchange a product for a different size for no hassle.”

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Posted 2 years ago

“Every product I have bought has been amazing, and BOT always ships out on time.”

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Posted 3 years ago

“Love their entire product line”

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Posted 3 years ago

“Super quick shipping, great customer service, fantastic product!”

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Posted 2 years ago

“This product was delivered n a timely fashion and fits and performs just as well as the original one I bought several jeans ago! Also, thanks for the free grooming towel!”

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Posted 3 years ago

“I love the product and the quick delivery. Most surprising, I was on a business trip in the town the product shipped from, put down 2 day shipping on my order, it arrived the next day~”

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Posted 3 years ago

“I'm a professional horse trainer and we have been using the half pad on all of our horses and they have all improved. It makes the saddle fit better and the areas that aren't muscled as well, it allows the area to build more muscle. This is the best saddle pad we have ever used. I have had good success with many of your products on my horses and on myself.”

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Posted 2 years ago

“I love my new haze collection dressage saddle pad and ear bonnet!! It is beautiful and wonderful quality!! It arrived very quickly! I would love if you created brushing boots to match!!??”

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Posted 3 years ago

Back On Track USA is rated 4.7 based on 793 reviews