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Back On Track USA Reviews

4.7 Rating 730 Reviews
91 %
of reviewers recommend Back On Track USA
4.7
Based on 730 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Next Day
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Read Back On Track USA Reviews

About Back On Track USA:

By combining modern textile technology and traditional Chinese medicine, which is supported by scientific studies, Back on Track creates therapeutic products that help horses, dogs, and people achieve a more active and comfortable life.

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Back On Track USA 5 star review on 26th June 2025
Lexy R
Back On Track USA 4 star review on 11th June 2025
Robin H
Back On Track USA 5 star review on 6th June 2025
Robin H
Back On Track USA 5 star review on 18th April 2025
Loret B
Back On Track USA 5 star review on 23rd March 2025
Susan E
Back On Track USA 5 star review on 6th March 2025
Courtney H
Back On Track USA 5 star review on 25th February 2025
Maya O
31
Anonymous
Anonymous  // 01/01/2019
I had a change in my order and they took care of it. Super customer service.
Helpful Report
Posted 2 years ago
I believe, wholeheartedly, in Back on Track products! I originally got something for my horse and wondered how/why it worked so well for him that I got something for me. I understood! Now, I'm a BonT complete and so are other members of my family, and friends, who have tried your products.
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Posted 2 years ago
I love all the back on track products. Their customer service is also Awesome if there is ever a problem.
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Posted 3 years ago
I love BOT products & have been using them for years!! They are stylish, well made & best of all therapeutic. Thanks for a great product!
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Posted 3 years ago
I absolutely love the product. They are my favorite gloves for winter. I prefer a thinner glove to ride in and these keep my hands warm. They arrived rather quickly which was great. Love BOT products
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Posted 2 years ago
I ordered and received, in record time, my items. Thank You!
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Posted 3 years ago
Prompt shipping and a wonderful product!
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Posted 3 years ago
Good value for your money with a riding cap that will actually protect you.
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Posted 2 years ago
The product I ordered was too large for my horse. In requesting an exchange Back On Track quickly refunded my purchase price (+shipping) so I was able to order the correct size. Great service and great products.
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Posted 3 years ago
Thank you for the timely arrival of my order. Everything is perfect.
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Posted 3 years ago
I have been waiting for the new lines of jackets to be released for probably 2 years now. I liked the old version but I did not like how you had to scrunch it up if they had to go #2. The new style is fantastic and amazing looking. Purchasing was super easy and it came really quickly.
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Posted 2 years ago
Easy for returns, great shipping speed, fast response to questions
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Posted 2 years ago
best brace/sleeve on the market i can wear all day and they stay in place and give me the additional support i need thanks for making them again
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Posted 2 years ago
I love these pant Was a hairdresser for 59 years and wore them for many of those years as they kept my legs from swelling as much and hurting as much I am now retired but keep ordering them to wear because they are so comfortable and I still need that same support!!!! They do run very generous in size!! Love these so much!!!!!
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Posted 3 years ago
Love what you as a brand are giving to the horse community. The products I bought have been amazing the fit is great as well as I see a difference in the comfort of my horse. Even though I had to return items I accidentally bought to many of the return process was flawless and hassle free! I couldn?t be happier with your products and I can?t wait for my next purchase! Thank you so much for quality, friendly, and healing products!
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Posted 2 years ago
First of all, the ladies cotton long johns are fabulous. One of the four I?ve ordered had a material problem and Back on Track?s customer service resolved the issue instantly. Would give six stars if available.
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Posted 2 years ago
Already a fan of BOT products- I got notification the product I wanted to order was back in stock and quickly placed my order. My burgundy mesh sheet was delivered about a week earlier than expected!
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Posted 2 years ago
I love all of the Back on Track products that I?ve purchased. They ease the pain where they are supposed to. I swear by them and highly recommend Back on Track for people.
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Posted 2 years ago
Love all the Back on Track products! Amazing quality and so beneficial for my horses!
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Posted 2 years ago
Five stars for making my purchase experience so easy. My daughter ordered the therapy gloves for me as a gift and they were way too large for my hands. After contacting Back On Track, I was given a credit, I used the sizing chart, and reordered. My new gloves were delivered in a few days and fit perfectly. I was very satisfied with the service and ease through the process. Looking forward to using this very nice gloves.
Helpful Report
Posted 3 years ago
Back On Track USA is rated 4.7 based on 730 reviews