Back On Track USA Reviews

Name: Back On Track USA
Address: 350 Circle of Progress Dr, , Pottstown, Pennsylvania
Rating: 4.69

4.7 Rating 793 Reviews

91 %

of reviewers recommend Back On Track USA

4.7

Based on 793 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Back On Track USA:

By combining modern textile technology and traditional Chinese medicine, which is supported by scientific studies, Back on Track creates therapeutic products that help horses, dogs, and people achieve a more active and comfortable life.

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Back On Track USA 1 star review on 22nd December 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

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Helpful Report

Posted 2 years ago

“Whether it’s for the horses or for myself the Back on Track Products never disappoint! You can’t beat the quality and the results speak for themselves. I’ve been using this brand for 8 years and I always highly recommend it!”

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Posted 2 years ago

We're so happy you and your horse are enjoying our products! Thank you for the pictures, we love getting them and the two of you look like a perfect pair!

Posted 2 years ago

“love BOT!!”

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Posted 2 years ago

We love that you love our products!

Posted 2 years ago

“Mare doesn’t like the new boots but they are perfect”

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Posted 2 years ago

“Customer service is brilliant. Issues are resolved quickly, packages arrive on time (if not early). I absolutely love that, if you wish to return a product, BoT will refund the purchase price and ask that you donate the product to a local rescue (for many of their products).”

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Posted 2 years ago

“I love Back On Track products and have worn them for several years purchasing them at the Upperville Hoese Show. I have fibromyalgia and several horse related injuries and wear the tee shirts, all the time, even in the summer at night, the collar is amazing for muscles that are tight and painful in the neck and I wear the ankle brace every single day...I cannot imagine not having Back On Track products !”

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Posted 2 years ago

“Easy ordering High quality products Fast shipping ❤️”

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Posted 2 years ago

“Great results! Love them”

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Posted 2 years ago

“I purchased a queen size mattress topper. It is the best! I now have them on all the beds. Thanks for such a great product”

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Posted 2 years ago

“We received OUTSTANDING customer service at the both located at the Equine Affaire last month when one of their devices was having difficulty placing an order for me. My daughter and I both enjoy the products we purchased. Like the design and material of the riding pants. Great prices at tue show as well!!”

Helpful Report

Posted 2 years ago

Tracy, thank you for the kind words! It was nice meeting you at Equine Affaire.

Posted 2 years ago

“I was very happy with the help and professionalism I received from back on track the products are good quality. Thank you.”

Helpful Report

Posted 2 years ago

It was nice to meet you at Equine Affaire :)

Posted 2 years ago

“Love this company. Great products and customer service.”

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Posted 2 years ago

“Terrific products, from the "critter" gear to the human clothing. Back on Track has a great product, the ceramic coat for my dog and the boxers for me do exactly what they were designed to do. I have recommended the company to friends, family and my veterinarians.”

Helpful Report

Posted 2 years ago

“I purchased a coat for my dog. The quality of the product is excellent and customer service ROCKS!!! I attached a photo of my Papillon, Zorro, modeling the coat. He is not sure what to make of it yet, but on cold days at agility trials, he will be toasty warm! Thank you Back on Track USA!”

Back On Track USA 5 star review on 25th April 2023

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Posted 2 years ago

“Absolutely recommend, great customer service, excellent products will be ordering another jacket soon!”

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Posted 2 years ago

“Good to business with. Excellent products and service.”

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Posted 2 years ago

“A great company. I purchased a set of therapeutic gloves, but they were too big. Contacted customer service through email they replied within an hour. Problem solved, gloves are great!”

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Posted 2 years ago

“I go to Back on Track for anything dealing with arthritis or injuries for both my horse and myself. Even convinced my daughter, her boyfriend, his mom, and others and they (we) all love BOT products. I got blankets for my horses and dog and saw great improvement in their general well being.”

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Posted 2 years ago

“Absolutely the best socks I ever had. Highly recommended!!”

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Posted 2 years ago

“Great products by a great company”

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Posted 2 years ago

Back On Track USA is rated 4.7 based on 793 reviews