Back On Track USA Reviews

Name: Back On Track USA
Address: 350 Circle of Progress Dr, Pottstown, Pennsylvania
Rating: 4.69

4.7 Rating 730 Reviews

91 %

of reviewers recommend Back On Track USA

4.7

Based on 730 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Back On Track USA:

By combining modern textile technology and traditional Chinese medicine, which is supported by scientific studies, Back on Track creates therapeutic products that help horses, dogs, and people achieve a more active and comfortable life.

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Back On Track USA 5 star review on 26th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was very happy with the help and professionalism I received from back on track the products are good quality. Thank you.”

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Posted 2 years ago

It was nice to meet you at Equine Affaire :)

Posted 2 years ago

“Love this company. Great products and customer service.”

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Posted 2 years ago

“Terrific products, from the "critter" gear to the human clothing. Back on Track has a great product, the ceramic coat for my dog and the boxers for me do exactly what they were designed to do. I have recommended the company to friends, family and my veterinarians.”

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Posted 2 years ago

“I purchased a coat for my dog. The quality of the product is excellent and customer service ROCKS!!! I attached a photo of my Papillon, Zorro, modeling the coat. He is not sure what to make of it yet, but on cold days at agility trials, he will be toasty warm! Thank you Back on Track USA!”

Back On Track USA 5 star review on 25th April 2023

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Posted 2 years ago

“Absolutely recommend, great customer service, excellent products will be ordering another jacket soon!”

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Posted 2 years ago

“Good to business with. Excellent products and service.”

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Posted 2 years ago

“A great company. I purchased a set of therapeutic gloves, but they were too big. Contacted customer service through email they replied within an hour. Problem solved, gloves are great!”

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Posted 2 years ago

“I go to Back on Track for anything dealing with arthritis or injuries for both my horse and myself. Even convinced my daughter, her boyfriend, his mom, and others and they (we) all love BOT products. I got blankets for my horses and dog and saw great improvement in their general well being.”

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Posted 2 years ago

“Absolutely the best socks I ever had. Highly recommended!!”

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Posted 2 years ago

“Great products by a great company”

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Posted 2 years ago

“Excellent customer service. My original order was a size I requested for that was too large. They didn't ask for the item back just sent me a new pair no fees. The production is perfect and works really good on my wrists. Thank you!”

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Posted 2 years ago

“These fit perfectly and comfortably. My dog actually has bad stifles, but i bought these wraps thinking it might help keep her hock area less strained and they work. I have all the horse products and now these and a dog blanket. Love BOT.”

Back On Track USA 5 star review on 10th April 2023

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Posted 2 years ago

“The arthritis gloves are truly amazing!”

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Posted 2 years ago

“Excellent service Quick delivery”

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Posted 2 years ago

“Ordering was very simple and arrived in an appropriate time frame.”

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Posted 3 years ago

“I called and spoke with a representative, I'm sorry I do not remember her name. I had questions about the Back on track sheet for my horse. She was very helpful answered all my questions was able to tell me from experience how her own horse was doing with back on track. made it easy for me to decide to purchase the product.”

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Posted 2 years ago

“this works and I refer your products. I also purchased the knee brace for my housekeeper who could not bend her knees without pain she has no pain in her knees and I gave her a shirt that she wears to do the commercial cleaning at night and she can clean without back and shoulder pain. I love the mini pad. It scrunches up nice to use anywhere. Try hugging it. Wonderful technology.”

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Posted 3 years ago

“I did not measure my dog correctly and so I had to return the current coat and get a refund to get a new one? The customer service rep was awesome, getting back to me very quickly, and assisting me to measure him correctly! Shipping was very quick on both items, and it was easy to send it back! Love the product!”

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Posted 2 years ago

“My purchase was sent as a gift so I don't have firsthand knowledge of the quality this time but it was shipped quickly with no problems. I have purchased this same small blanket for personal use in the past and was very pleased. Only problem I had was I had to buy more of them because I have 3 dogs who laid claim to the blankets. Now we all have our own! Thank you Back on Track from all of us.”

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Posted 2 years ago

“Great quality! I paired the black and gold bonnet and pad on my buckskin and have received so many compliments. I have two different types of ?Back on Track? pads for my 18 year old buddy and they work well for him, haven?t had a single back issue.”

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Posted 3 years ago

Back On Track USA is rated 4.7 based on 730 reviews