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Back On Track USA Reviews

4.7 Rating 730 Reviews
91 %
of reviewers recommend Back On Track USA
4.7
Based on 730 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Next Day
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Read Back On Track USA Reviews

About Back On Track USA:

By combining modern textile technology and traditional Chinese medicine, which is supported by scientific studies, Back on Track creates therapeutic products that help horses, dogs, and people achieve a more active and comfortable life.

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Back On Track USA 5 star review on 26th June 2025
Lexy R
Back On Track USA 4 star review on 11th June 2025
Robin H
Back On Track USA 5 star review on 6th June 2025
Robin H
Back On Track USA 5 star review on 18th April 2025
Loret B
Back On Track USA 5 star review on 23rd March 2025
Susan E
Back On Track USA 5 star review on 6th March 2025
Courtney H
Back On Track USA 5 star review on 25th February 2025
Maya O
31
Anonymous
Anonymous  // 01/01/2019
Love the cool on tracks they work great with the summer heat and being outside doing sports in the summer this is exactly what we needed and stay cool. They last for hours and would highly recommend them.
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Posted 2 years ago
Absolutely superb customer service team. When USPS delivered my package to the wrong address the BOT team quickly mailed out a replacement and we got it within 2 days. Y’all are amazing!
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Posted 2 years ago
Great well-designed, comfortable products for people and animals.
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Posted 2 years ago
I find your support personnel very helpful but the website isn’t the most user friendly, such as I have a return code to use but I can’t put more than one in for a transaction so I need to call and place my order via phone. Also, while I appreciate quick shipping the cost for shipping is higher than other companies.
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Posted 2 years ago
Love Back on Track! My upper level horse has the sheet, hood, poll cap, exercise boots and ankle boots. A difference is noted when he can’t wear his sheet and poll cap!
Back On Track USA 5 star review on 22nd June 2023
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Posted 2 years ago
I like Back On Track products and have purchased coats, beds and wraps for my dogs as well as products for myself. I was very excited when the new cool coat became available and ordered one. Unfortunately, it was too small and I asked for store credit to order a new one. I was pleasantly surprised when they said I could keep the too-small coat and gift it to a friend. What a great, responsible company!
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Posted 2 years ago
I use Back on Track products for my horse, dog, cat and myself
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Posted 2 years ago
GREAT pain relief
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Posted 2 years ago
Helpful staff, wonderful products, and durable materials. All of my show horses have some sort of Back on Track Product, and many have more than one!
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Posted 2 years ago
Back on track is a great company to deal with. I had purchased a mesh coat for my dog but got the wrong size. I contacted them and was able to return it for full price! I have purchased their other products in stores and love the quality. Thank you to a wonderful company!!
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Posted 2 years ago
Author didn't leave any comments.
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Posted 2 years ago
Whether it’s for the horses or for myself the Back on Track Products never disappoint! You can’t beat the quality and the results speak for themselves. I’ve been using this brand for 8 years and I always highly recommend it!
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Posted 2 years ago
We're so happy you and your horse are enjoying our products! Thank you for the pictures, we love getting them and the two of you look like a perfect pair!
Posted 2 years ago
love BOT!!
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Posted 2 years ago
We love that you love our products!
Posted 2 years ago
Mare doesn’t like the new boots but they are perfect
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Posted 2 years ago
Customer service is brilliant. Issues are resolved quickly, packages arrive on time (if not early). I absolutely love that, if you wish to return a product, BoT will refund the purchase price and ask that you donate the product to a local rescue (for many of their products).
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Posted 2 years ago
I love Back On Track products and have worn them for several years purchasing them at the Upperville Hoese Show. I have fibromyalgia and several horse related injuries and wear the tee shirts, all the time, even in the summer at night, the collar is amazing for muscles that are tight and painful in the neck and I wear the ankle brace every single day...I cannot imagine not having Back On Track products !
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Posted 2 years ago
Easy ordering High quality products Fast shipping ❤️
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Posted 2 years ago
Great results! Love them
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Posted 2 years ago
I purchased a queen size mattress topper. It is the best! I now have them on all the beds. Thanks for such a great product
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Posted 2 years ago
We received OUTSTANDING customer service at the both located at the Equine Affaire last month when one of their devices was having difficulty placing an order for me. My daughter and I both enjoy the products we purchased. Like the design and material of the riding pants. Great prices at tue show as well!!
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Posted 2 years ago
Tracy, thank you for the kind words! It was nice meeting you at Equine Affaire.
Posted 2 years ago
Back On Track USA is rated 4.7 based on 730 reviews