Back On Track USA Reviews

Name: Back On Track USA
Address: 350 Circle of Progress Dr, , Pottstown, Pennsylvania
Rating: 4.69

4.7 Rating 793 Reviews

91 %

of reviewers recommend Back On Track USA

4.7

Based on 793 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Back On Track USA:

By combining modern textile technology and traditional Chinese medicine, which is supported by scientific studies, Back on Track creates therapeutic products that help horses, dogs, and people achieve a more active and comfortable life.

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Back On Track USA 5 star review on 19th December 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast shipping! Appreciate the email tracking notifications”

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Posted 2 years ago

“Fast shipping, excellent products that live up to their reputation!”

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Posted 2 years ago

“Love all the Back On Track products! They are the best.”

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Posted 2 years ago

“Great products and impeccable service”

Back On Track USA 5 star review on 14th August 2023

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Posted 2 years ago

“The stuff I bought is premium quality. I had a challenge with the wrong size on one of the products. However, this was handled smoothly with no extra cost for me, so thumbs up from me.”

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Posted 2 years ago

“I have many items from back on track and every single one I would buy again and again! Quality is amazing, the difference is unreal! Only thing I’d change is buying them sooner!”

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Posted 2 years ago

Great to hear! We're so glad our products have been beneficial to both you and your mare!

Posted 2 years ago

“Great merchant. Fast shipping.”

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Posted 2 years ago

“Excellent customer service! Great all around products for humans and animals.”

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Posted 2 years ago

“excellent product”

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Posted 2 years ago

“My daughter has always been a horsewoman, so I learned about Back on Track early. She has many horse products and most of the human products, so we are always recommending them to friends. Great company with good service.”

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Posted 2 years ago

“Love the cool on tracks they work great with the summer heat and being outside doing sports in the summer this is exactly what we needed and stay cool. They last for hours and would highly recommend them.”

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Posted 2 years ago

“Absolutely superb customer service team. When USPS delivered my package to the wrong address the BOT team quickly mailed out a replacement and we got it within 2 days. Y’all are amazing!”

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Posted 2 years ago

“Great well-designed, comfortable products for people and animals.”

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Posted 2 years ago

“I find your support personnel very helpful but the website isn’t the most user friendly, such as I have a return code to use but I can’t put more than one in for a transaction so I need to call and place my order via phone. Also, while I appreciate quick shipping the cost for shipping is higher than other companies.”

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Posted 2 years ago

“Love Back on Track! My upper level horse has the sheet, hood, poll cap, exercise boots and ankle boots. A difference is noted when he can’t wear his sheet and poll cap!”

Back On Track USA 5 star review on 22nd June 2023

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Posted 2 years ago

“I like Back On Track products and have purchased coats, beds and wraps for my dogs as well as products for myself. I was very excited when the new cool coat became available and ordered one. Unfortunately, it was too small and I asked for store credit to order a new one. I was pleasantly surprised when they said I could keep the too-small coat and gift it to a friend. What a great, responsible company!”

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Posted 2 years ago

“I use Back on Track products for my horse, dog, cat and myself”

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Posted 2 years ago

“GREAT pain relief”

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Posted 2 years ago

“Helpful staff, wonderful products, and durable materials. All of my show horses have some sort of Back on Track Product, and many have more than one!”

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Posted 2 years ago

“Back on track is a great company to deal with. I had purchased a mesh coat for my dog but got the wrong size. I contacted them and was able to return it for full price! I have purchased their other products in stores and love the quality. Thank you to a wonderful company!!”

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Posted 2 years ago

Back On Track USA is rated 4.7 based on 793 reviews