Back On Track USA Reviews

Name: Back On Track USA
Address: 350 Circle of Progress Dr, Pottstown, Pennsylvania
Rating: 4.69

4.7 Rating 730 Reviews

91 %

of reviewers recommend Back On Track USA

4.7

Based on 730 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Back On Track USA:

By combining modern textile technology and traditional Chinese medicine, which is supported by scientific studies, Back on Track creates therapeutic products that help horses, dogs, and people achieve a more active and comfortable life.

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Back On Track USA 5 star review on 26th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The products are great and my horses love them!”

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Posted 3 years ago

“Love all my back on track stuff! I have plenty for all my aches and pains. Never any issues with the products or customer service.”

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Posted 2 years ago

“I was looking for a coat for my 1/2 Basset Hound, 1/2 French Bulldog Senior girl. Yep, some pretty weird measurements going on there! I emailed Back On Track with a sizing question and received an immediate reply. They also assured me of their return policy in case it didn't work out! I had to fold the front sleeves back but all else fit her. I like that the coat is so adjustable all over. My Daisy's acupuncture veterinarian actually recommended this company. I'm happy she did!”

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Posted 2 years ago

“THESE BRACES ARE WORKING WELL ON OUR 14 YEAR OLD LAB BUT YOU SHOULD TRY MAKING THEM IN COLORS...BLACK ON A BLACK DOG IS TOUGH TO SEE TO WORK THE VELCRO STRAPS (HAD TO PUT "X'S" ON THE STRAPS WITH A SILVER SHARPIE TO BE ABLE TO SEE TO UNDO) AND BLACK IN THE DESERT IS TRULY TOO HOT.”

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Posted 3 years ago

“Realy Like your Products .I started out with coat for my Dachshunds and really did the job.Now Iam into People ware { turtle neck bib as well as the long sleeve shirts really helps me to stay warm and helps with my stiffness.Would highly recommend it for both People and Animals.GoodCustomer Service”

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Posted 2 years ago

“Because of a knee accident, in the dog park, knees were the 1st seriously damaged joint. I wanted to continue dog agility with my Aussie, my solution was to try the Back-on-Track knee braces with strap (probably purchased them 4-5 years ago). VERY effective. I then purchased the wrist brace, etc. Highly recommend.”

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Posted 2 years ago

“Love all the Back on Track products!!! But, I would love if they had more size options with the equine blankets?”

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Posted 2 years ago

“When I ordered a dog coat that didn?t fit correctly, they were quick and kind to make it right. I love this company!”

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Posted 3 years ago

“On-time delivery. Great products. Hope you start making fleece-wear soon!”

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Posted 2 years ago

“Great products and great service!”

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Posted 3 years ago

“my helmet was delivered on time and your website was easy to use. I love my new helmet”

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Posted 2 years ago

“I have been using Back on Track products for years first for my horses and then for me. The knee braces have been standby's for my arthritic knees. A few months ago I broke my right ankle. Although it is all healed it still hurts. My most recent purchase is the ankle brace. It makes a huge difference and provides a great deal of comfort and relief.”

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Posted 2 years ago

“Website easy to navigate and I could find what I needed and learned about new products.”

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Posted 2 years ago

“Real people answered my questions”

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Posted 2 years ago

“Loved Back On Track products, Best there is on the market today ! Life changing for me and my horses.”

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Posted 3 years ago

“Comfortable and perfect fit.it Is amazing for my knee. Easy ordering.”

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Posted 3 years ago

“Ordering was easy. It was a gift and the recipient loves them. Everything I have gotten from B.O.T. has been high quality, so I'm sure the trousers are.”

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Posted 3 years ago

“Stellar customer service. I ordered a helmet that did not fit correctly, and their return/refund policy was so awesome and easy to use. I ordered a new helmet and it fit perfectly, but there were a few small defects. They took it back and sent a replacement out immediately. My new helmet is perfect! Comfortable, stylish, and safe!!! Customer service is quick to respond, kind, and understanding. Thanks, Back on Track!”

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Posted 2 years ago

“I was thrilled to find this coat for my Schipperke who has multiple health issues. The coat keeps his joints warm, and has helped improve his mobility as a result. I have looked for years to find a replacement similar to one I purchased 15 years ago and wow the Back on Track coat is a hundred times better. The product is great and customer service incredible.”

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Posted 2 years ago

“This was a re-order of a product I have used for years. I just thought it was time to get a new one. I have an arthritic ankle from an old injury, and the Back on Track ankle brace along with Aleve got me through years of agility runs. I continue to do obedience with my dog, and I always wear the Back on Track brace for training and showing. I also wear it routinely when I go anywhere I expect to do a lot of walking, especially big box stores where the concrete floors are brutal on my ankle. I can tell the difference if I forget to put it on for any of these activities. As far as the current purchase, it came very quickly and it looks as great as the ones of have used for years.”

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Posted 3 years ago

Back On Track USA is rated 4.7 based on 730 reviews