Back On Track USA Reviews

Name: Back On Track USA
Address: 350 Circle of Progress Dr, , Pottstown, Pennsylvania
Rating: 4.69

4.7 Rating 793 Reviews

91 %

of reviewers recommend Back On Track USA

4.7

Based on 793 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Back On Track USA:

By combining modern textile technology and traditional Chinese medicine, which is supported by scientific studies, Back on Track creates therapeutic products that help horses, dogs, and people achieve a more active and comfortable life.

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Back On Track USA 5 star review on 19th December 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service. My original order was a size I requested for that was too large. They didn't ask for the item back just sent me a new pair no fees. The production is perfect and works really good on my wrists. Thank you!”

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Posted 2 years ago

“These fit perfectly and comfortably. My dog actually has bad stifles, but i bought these wraps thinking it might help keep her hock area less strained and they work. I have all the horse products and now these and a dog blanket. Love BOT.”

Back On Track USA 5 star review on 10th April 2023

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Posted 2 years ago

“The arthritis gloves are truly amazing!”

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Posted 3 years ago

“Excellent service Quick delivery”

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Posted 2 years ago

“Ordering was very simple and arrived in an appropriate time frame.”

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Posted 3 years ago

“I called and spoke with a representative, I'm sorry I do not remember her name. I had questions about the Back on track sheet for my horse. She was very helpful answered all my questions was able to tell me from experience how her own horse was doing with back on track. made it easy for me to decide to purchase the product.”

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Posted 3 years ago

“this works and I refer your products. I also purchased the knee brace for my housekeeper who could not bend her knees without pain she has no pain in her knees and I gave her a shirt that she wears to do the commercial cleaning at night and she can clean without back and shoulder pain. I love the mini pad. It scrunches up nice to use anywhere. Try hugging it. Wonderful technology.”

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Posted 3 years ago

“I did not measure my dog correctly and so I had to return the current coat and get a refund to get a new one? The customer service rep was awesome, getting back to me very quickly, and assisting me to measure him correctly! Shipping was very quick on both items, and it was easy to send it back! Love the product!”

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Posted 2 years ago

“My purchase was sent as a gift so I don't have firsthand knowledge of the quality this time but it was shipped quickly with no problems. I have purchased this same small blanket for personal use in the past and was very pleased. Only problem I had was I had to buy more of them because I have 3 dogs who laid claim to the blankets. Now we all have our own! Thank you Back on Track from all of us.”

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Posted 3 years ago

“Great quality! I paired the black and gold bonnet and pad on my buckskin and have received so many compliments. I have two different types of ?Back on Track? pads for my 18 year old buddy and they work well for him, haven?t had a single back issue.”

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Posted 3 years ago

“The products are great and my horses love them!”

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Posted 3 years ago

“Love all my back on track stuff! I have plenty for all my aches and pains. Never any issues with the products or customer service.”

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Posted 3 years ago

“I was looking for a coat for my 1/2 Basset Hound, 1/2 French Bulldog Senior girl. Yep, some pretty weird measurements going on there! I emailed Back On Track with a sizing question and received an immediate reply. They also assured me of their return policy in case it didn't work out! I had to fold the front sleeves back but all else fit her. I like that the coat is so adjustable all over. My Daisy's acupuncture veterinarian actually recommended this company. I'm happy she did!”

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Posted 3 years ago

“THESE BRACES ARE WORKING WELL ON OUR 14 YEAR OLD LAB BUT YOU SHOULD TRY MAKING THEM IN COLORS...BLACK ON A BLACK DOG IS TOUGH TO SEE TO WORK THE VELCRO STRAPS (HAD TO PUT "X'S" ON THE STRAPS WITH A SILVER SHARPIE TO BE ABLE TO SEE TO UNDO) AND BLACK IN THE DESERT IS TRULY TOO HOT.”

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Posted 3 years ago

“Realy Like your Products .I started out with coat for my Dachshunds and really did the job.Now Iam into People ware { turtle neck bib as well as the long sleeve shirts really helps me to stay warm and helps with my stiffness.Would highly recommend it for both People and Animals.GoodCustomer Service”

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Posted 2 years ago

“Because of a knee accident, in the dog park, knees were the 1st seriously damaged joint. I wanted to continue dog agility with my Aussie, my solution was to try the Back-on-Track knee braces with strap (probably purchased them 4-5 years ago). VERY effective. I then purchased the wrist brace, etc. Highly recommend.”

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Posted 3 years ago

“Love all the Back on Track products!!! But, I would love if they had more size options with the equine blankets?”

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Posted 3 years ago

“When I ordered a dog coat that didn?t fit correctly, they were quick and kind to make it right. I love this company!”

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Posted 3 years ago

“On-time delivery. Great products. Hope you start making fleece-wear soon!”

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Posted 2 years ago

“Great products and great service!”

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Posted 3 years ago

Back On Track USA is rated 4.7 based on 793 reviews