Back On Track USA Reviews

Name: Back On Track USA
Address: 350 Circle of Progress Dr, Pottstown, Pennsylvania
Rating: 4.69

4.7 Rating 730 Reviews

91 %

of reviewers recommend Back On Track USA

4.7

Based on 730 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Back On Track USA:

By combining modern textile technology and traditional Chinese medicine, which is supported by scientific studies, Back on Track creates therapeutic products that help horses, dogs, and people achieve a more active and comfortable life.

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Back On Track USA 5 star review on 26th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent products and customer service!”

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Posted 2 years ago

“THe customer service was great. I had purchased a helmet in the spring of 2022, my daughter fell off her horse and wanted to replace the helmet. I was able to get a sizeable discount for a new helmet. They were responsive to my emails as well.”

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Posted 2 years ago

“Shipping was fast and easy! I had no questions, website explained everything in detail .”

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Posted 2 years ago

“Very quick shipping and the helmet is pretty with top technology! Very impressed and happy.”

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Posted 3 years ago

“Easy to order on line. Received in just a couple of days. Tracking emails were received.”

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Posted 2 years ago

“Love Back on Track dressage saddle pads. They are the perfect softness, weight, and durability. They don't bunch up and wash well. I feel good they protect my horse's back.”

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Posted 3 years ago

“Perfect fit and the dog loves it!!! Thank you@!”

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Posted 2 years ago

“Thank you for working with us! We appreciate the discount for our non-profit and the shipping was super fast. Thank you.”

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Posted 2 years ago

“Customer service was outstanding excellent job helping me the item is wonderful”

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Posted 2 years ago

“So far this is the best back brace i have used to help my spinal stenosis and spondlythesis while not only riding but doing basically all my chores all day long. Thank you!!!”

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Posted 3 years ago

“everything was shipped super quickly & was exactly as described. i have dogs and ride horses, and i know a ton of people swear by their products”

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Posted 3 years ago

“Fast delivery, easy to navigate site, great customer service!”

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Posted 2 years ago

“My horses and I love your products. The newer t-shirt is probably not going to cook me this summer, and is flattering. Thank you!”

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Posted 2 years ago

“Heard about the company from my wife that was at a conference/board meeting she was at. She got a sample of the socks. Looked into the company and was impressed. This was the same time I was starting my fitness journey. I needed something for my legs and purchased the Physio Calf Brace. It was shipped immediately and received within a couple days. I dont run/walk without these and the product has helped me achieve my goals.”

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Posted 2 years ago

“Great medium support knee brace! This is my third one. They are comfortable enough to wear all day. Would recommend them for mild to moderate pain.”

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Posted 2 years ago

“I ordered the wrong size and they surpassed expectations helping me fix my mistake.”

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Posted 2 years ago

“Fast service & great quality”

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Posted 3 years ago

“Fabulous. My mare loves it.”

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Posted 2 years ago

“Happy working with BOT! Good service.”

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Posted 2 years ago

Back On Track USA is rated 4.7 based on 730 reviews