Back On Track USA Reviews

Name: Back On Track USA
Address: 350 Circle of Progress Dr, , Pottstown, Pennsylvania
Rating: 4.69

4.7 Rating 793 Reviews

91 %

of reviewers recommend Back On Track USA

4.7

Based on 793 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Back On Track USA:

By combining modern textile technology and traditional Chinese medicine, which is supported by scientific studies, Back on Track creates therapeutic products that help horses, dogs, and people achieve a more active and comfortable life.

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Back On Track USA 1 star review on 22nd December 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic service. The front tendon boots I ordered were too small. I was giving a credit and told to donate the ones that didn't fit to someone in need. AMAZING! What an awesome thing to do. The new size I got fits great and I'll continue to keep supporting and using BOT.”

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Posted 3 years ago

“Overnight shipping, high quality products. Everything fit great and the company went above and beyond to help me with my purchase.”

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Posted 3 years ago

“Order arrived quickly!!”

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Posted 3 years ago

“We saw this product at a trade show and couldn't wait to try them on our horse who has been dealing with multiple hoof and fetlock issues. As she is rolling over forward on her fetlock we need to keep a brace on her at all times. We found that by placing the Royal Quick wraps on backward, she not only gets support but gets the therapeutic benefits as well. We use them on both her front legs at night.”

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Posted 2 years ago

“Amazing customer service & very easy return policy for exchanges.”

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Posted 3 years ago

“I really appreciated how easy the return process was when I got the wrong size blanket for my dog.”

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Posted 3 years ago

“We received our order very quickly, and have found the arthritic pain relief to be remarkable already. Reasonable prices and excellent enclosures to understand the products and their origins.”

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Posted 3 years ago

“Thank you for bringing back the old ankle brace Works 100% better”

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Posted 3 years ago

“I have used your product for years. Never have been disappointed? The service is excellent. God bless all of you. Thank you J.M.”

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Posted 2 years ago

“Back on Track never fails to deliver quality products and great customer service. A company that actually cares for horse and rider, can?t believe I only found their products this year.”

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Posted 3 years ago

“I had a change in my order and they took care of it. Super customer service.”

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Posted 2 years ago

“I believe, wholeheartedly, in Back on Track products! I originally got something for my horse and wondered how/why it worked so well for him that I got something for me. I understood! Now, I'm a BonT complete and so are other members of my family, and friends, who have tried your products.”

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Posted 3 years ago

“I love all the back on track products. Their customer service is also Awesome if there is ever a problem.”

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Posted 3 years ago

“I love BOT products & have been using them for years!! They are stylish, well made & best of all therapeutic. Thanks for a great product!”

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Posted 3 years ago

“I absolutely love the product. They are my favorite gloves for winter. I prefer a thinner glove to ride in and these keep my hands warm. They arrived rather quickly which was great. Love BOT products”

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Posted 2 years ago

“I ordered and received, in record time, my items. Thank You!”

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Posted 3 years ago

“Prompt shipping and a wonderful product!”

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Posted 3 years ago

“Good value for your money with a riding cap that will actually protect you.”

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Posted 2 years ago

“The product I ordered was too large for my horse. In requesting an exchange Back On Track quickly refunded my purchase price (+shipping) so I was able to order the correct size. Great service and great products.”

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Posted 3 years ago

“Thank you for the timely arrival of my order. Everything is perfect.”

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Posted 3 years ago

Back On Track USA is rated 4.7 based on 793 reviews