Back On Track USA Reviews

Name: Back On Track USA
Address: 350 Circle of Progress Dr, , Pottstown, Pennsylvania
Rating: 4.69

4.7 Rating 843 Reviews

91 %

of reviewers recommend Back On Track USA

4.7

Based on 843 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone

About Back On Track USA:

By combining modern textile technology and traditional Chinese medicine, which is supported by scientific studies, Back on Track creates therapeutic products that help horses, dogs, and people achieve a more active and comfortable life.

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Back On Track USA 5 star review on 14th January 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent product. Dreadful shipping price! More than $30 (lowest offered) for $39 wrap. Not heavy! Almost cancelled order over extreme shipping fee”

Helpful Report

Posted 1 year ago

Dear Carol, Thank you so much for taking the time to leave us a 5-star rating for Back On Track USA. We truly appreciate your support and are so happy to hear that you are satisfied with our product. We understand your concerns regarding the shipping price and we apologize for any inconvenience caused. Our shipping rates are determined by various factors including package weight, handling, and delivery services. Your feedback is valuable to us, and we will certainly take your comments into consideration as we strive to improve our services. We are grateful for your decision to proceed with the order, and we hope that the excellent quality of our wrap makes up for the shipping fee. Should you have any further questions or concerns, please don't hesitate to reach out to us. We are always here to assist you in any way we can. Once again, thank you for choosing Back On Track USA. We value your business and look forward to serving you again in the future. Warmest regards, Back On Track USA Team

Posted 1 year ago

“I initially was introduced to Back On Track through horses and now use them for my dogs. They are a quality product that serves an important purpose.”

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Posted 1 year ago

“BOT makes a difference in how I feel. My dog has pep back in her step at 13 years old. My OTTB horse also has less tightness when I use BOT with him.”

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Posted 1 year ago

Dear Laurie, Thank you so much for your amazing 5-star rating of Back On Track USA. We truly appreciate your kind words and are thrilled to hear that our products have made a positive difference in how you, your horse and your dog feel. We design our products with the goal of improving the well-being of both humans and animals, so hearing success stories like yours is incredibly rewarding. Thank you again for your support and for taking the time to share your experience with us. We are always here to assist you with any further needs you may have. Warmest regards, Kathy M. Customer Service Back on Track USA

Posted 1 year ago

“Love all the BOT products!”

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Posted 1 year ago

“Easy to put on any piece of tack. Not too fluffy but nice padding. My horse seems to be more comfortable in his bridle now.”

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Posted 1 year ago

“These products are keeping my old girl moving & comfortable!”

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Posted 1 year ago

Thank you so much for your 5-star rating of Back On Track USA! We greatly appreciate your support and are thrilled to hear that our products are keeping your old girl moving and comfortable. Your satisfaction is our top priority, and we will continue to work hard to provide you and your furry friend with the best quality products.

Posted 1 year ago

“Coat for my 14 yo dog has greatly improved his mobility”

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Posted 1 year ago

“Excellent products and very quick shipping time.”

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Posted 1 year ago

“Love these wraps and they look great”

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Posted 1 year ago

“Very easy shopping experience with good information for each product on the website. Fast shipping!!”

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Posted 1 year ago

“I love all everything I've ever gotten from Back on Track USA! I am hoping one day I can get a sponsorship from them!”

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Posted 2 years ago

“I love my front back on track but the back ones not so sure. I ordered them and have only had them on my horse confined to a stall for 4 months due to fractured elbow and due to the hanging part down low that I don't care for have had to take them off after couple hours she is walking on it. I bought small like my first ones so though would fasten tight enough but wish that part was hanging in the back. But I love the products.”

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Posted 2 years ago

“Good product, fast delivery !”

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Posted 2 years ago

“New therapeutic mini blanket is great! It is helping calm my daily aches and pains.”

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Posted 2 years ago

“I thoroughly enjoyed the personal attention I got while trying on and choosing my new Pardus helmet. The helmet was shipped promptly and was as expected; the staff at the horse world expo in Harrisburg PA was tip top. They were pleasant and efficient in the face of many customers with different needs and tastes. Quality products well presented. I will seek them out again.”

Helpful Report

Posted 2 years ago

Dear Nancy, Thank you so much for your amazing 5-star rating of Back On Track USA! We greatly appreciate your support. I Your kind words about the quality of our products and their presentation truly mean a lot to us. We strive to provide only the best for our customers, and your positive feedback reinforces our commitment to excellence. We look forward to serving you again in the future. Please don't hesitate to reach out if there is anything else we can assist you with. Best regards, Kathy M. Customer Service

Posted 2 years ago

“Back on Track is the most amazing company! I have loved and used their products for years. My dogs and horse love all of their products too!!”

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Posted 2 years ago

“I love the dog coat that we purchased at the Horse Expo in Harrisburg!! It arrived faster then what we expected. But am sad because we called the phone number on the business card we received to order more items. My husband left a message asking to be called back as we wanted to get the reduced price for the Horse Expo Show but received no call back. He called while the show was still going on to get the discount. :(”

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Posted 2 years ago

“Received prompt response to my order inquiry”

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Posted 2 years ago

“Everything I've tried, I've loved! I have rheumatoid arthritis, and their products make me feel better within a few minutes!”

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Posted 2 years ago

Dear Amy, Thank you so much for your outstanding 5-star rating of Back On Track USA! We greatly appreciate your support and are thrilled to hear that you've loved everything you've tried. It warms our hearts to know that our products have made a positive difference for you, especially in alleviating the discomfort caused by rheumatoid arthritis. We understand how important it is to find relief, and we are glad that our products have provided you with noticeable improvements within just a few minutes. Thank you once again for your kind words and support! Warm regards, [Your Name]

Posted 2 years ago

“The new Air Flow Exercise Boots are cooler on the legs and the rubber tabs on the end are AWESOME! Also I buy the white so they will be cooler when it gets really hot out. I also have the original Excercise Boots in white and they are really good also! Keeps my aged mare going:)”

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Posted 2 years ago

Back On Track USA is rated 4.7 based on 843 reviews