Back On Track USA Reviews

Name: Back On Track USA
Address: 350 Circle of Progress Dr, Pottstown, Pennsylvania
Rating: 4.69

4.7 Rating 730 Reviews

91 %

of reviewers recommend Back On Track USA

4.7

Based on 730 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Back On Track USA:

By combining modern textile technology and traditional Chinese medicine, which is supported by scientific studies, Back on Track creates therapeutic products that help horses, dogs, and people achieve a more active and comfortable life.

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Back On Track USA 5 star review on 26th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am John L Kill Kelley, the user. You have a superlative product in the strap knee brace which I have been using for about 10 years now. It was at that ten year point when an ortopedist told me that I should have both knees replaced--an earlier ligament/tendon injury and no cartilage in the left and no cartilege left in the right. I have been pain-free all of these ten years, operated a horse breeding farm with my wife during that time and now retired, ride a bike at age 80 for 9 miles every other day. I have basically lived happily after a lot of long-ago distress.. You guys have given me unrestricted activity. I am grateful. This all started with a physical therapist telling me you had the best product on the market. She was right.”

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Posted 1 year ago

Dear John L Kill Kelley, Thank you so much for your amazing 5-star review of Back On Track USA. We are incredibly grateful for your support and are thrilled to hear that our strap knee brace has been an essential part of your life for the past 10 years. We truly appreciate your kind words and recognition of our product's quality. It means the world to us to hear that a physical therapist recommended our knee brace as the best on the market, and we are proud to have lived up to that expectation. Thank you once again for your ongoing support and trust in Back On Track USA. We remain committed to providing high-quality products that make a positive impact on people's lives. Warmest regards, Kathy Muscarella Customer Service Back on Track USA

Posted 1 year ago

“Excellent product. Excellent customer service.”

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Posted 1 year ago

“The fit and construction are excellent. My horse chiropractor remarked that it is a good idea for my senior horse to wear the BOT boots especially in the cold of winter.”

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Posted 1 year ago

“All is ok on my end.”

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Posted 1 year ago

“Have always loved BOT products! First was introduced to them in the horse world, then tried them on myself and my dogs. Highly recommend the welltex technology products for injuries or overall wellness! Only thing that removes the swelling from my damaged ankle is the welltex socks. Recently tried the welltex TShirt and could feel the therapeutic changes within 30 minutes of wearing it. Made a difference in comfort on my 12 hour ambulance shift last night. Will definitely continue to use BOT and plan to explore more products!”

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Posted 1 year ago

Allyson, Thank you so much for your wonderful review. We appreciate your trust and support!

Posted 1 year ago

“Very happy with the refund and return.. I will use you again..”

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Posted 1 year ago

“Exactly what I was wanting and your quick turnaround was awesome ! Thank you”

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Posted 1 year ago

“Professional, patient, cheerful and effective Customer Service Reps.”

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Posted 1 year ago

“My Corgi's size medium (Dachshund) Back on Track coat fit perfectly. She is small at just 19 lbs. At a recent agility trial, it kept her muscles nice and warm on a cold day.”

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Posted 1 year ago

What a cutie!! Thank you for the great picture - that coat does look sharp on her :)

Posted 1 year ago

“Love the knee supports. Have two each for me and my husband. Good support and not bulky.”

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Posted 1 year ago

“Quick shipping. Durable and holding up to the elements so far.”

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Posted 1 year ago

“I like trying out their products.”

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Posted 1 year ago

“I have several BOT coats, different styles and fabrics, from the lightweight mesh for Summer to the heavier ones for cool/cold weather use. I feel the coats keep the dogs muscles warm and help prevent injuries. And a bonus, my dogs are quite comfortable wearing them. They are eager to stick their heads through to get them on!”

Back On Track USA 5 star review on 28th January 2024

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Posted 1 year ago

We love the picture of your beautiful dog! We're so happy our dog coat is a hit!

Posted 1 year ago

“We call your product, the magic blanket. My father is a cancer survivor, but still deals with the after effects of chemo. He is always cold. Even though he lives in Florida his hands are constantly cold, but wrapping them in your blanket warms them right up. Nothing else has ever helped. Being an old farmer, his hands are quite large, and gloves or mittens or muffs are all too small. Being able to wrap his hands in this blanket has been a godsend.”

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Posted 1 year ago

What a great story! We are so happy to know we are helping your dad stay warm and comfortable.

Posted 1 year ago

“I love the BOT shirts for riding.....they fit very well and keep me well insulated in the cold weather. The gloves were a bit of a disappointment as the fingers were too big....not too long just too wide.”

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Posted 1 year ago

“very comfortable! would love another color in pants and jackets”

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Posted 1 year ago

“Awesome pants! my husband had veins removed from both legs , and these pants have helped significantly with swelling and pain”

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Posted 1 year ago

We always love hearing how our products have helped to improve circulation and keep muscles and joints feeling better!

Posted 1 year ago

“Love them….Would love to team up:) At this time, I am searching to build long-term relationships and align partnerships with companies whose products I use and believe in. Companies whose products help me succeed at my passion. Thank you Josie Conner 2022 & 2023 NATIONAL FINALS BREAKAWAY ROPER 2022 Resistol Rookie of the year 337-802-8048 Jadeconner71@yahoo.com”

Back On Track USA 5 star review on 26th January 2024

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Posted 1 year ago

We love the picture! Here is the link to submit your request for sponsorship: https://backontrackusa.com/pages/contact-us

Posted 1 year ago

“100% worth the money. This coat fits better than any coat I’ve ever put on my boy. The material is top quality. I’ll never buy another brand!”

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Posted 1 year ago

We love the video! What an adorable guy and so sharp in his BoT coat!

Posted 1 year ago

“Our big lab with bad hips love this blanket as does our 16 yr old JRT. They both squeeze on there together.”

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Posted 1 year ago

Back On Track USA is rated 4.7 based on 730 reviews