Barrhead Travel Reviews

Name: Barrhead Travel
Address: 85 Oswald Street, Glasgow
Rating: 3.28

3.3 Rating 494 Reviews

57 %

of reviewers recommend Barrhead Travel

Company Reviews

Questions

Metrics

3.3

Based on 494 reviews

Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Phone:

0330 094 8364

Location:

85 Oswald Street
Glasgow
G1 4PA

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Barrhead Travel 1 star review on 18th April 2022

Craig Angely

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My Wife and I have had the privilege of using Barrhead Travel for many years now..I find the service second to none. Professional attitude throughout..A really good team in the Silverburn shopping centre..”

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Posted 1 year ago

“We have booked many holidays with Barrhead Travel as we have always had excellent service. Ruth at the Braehead branch has handled most of our bookings and is very experienced in finding holidays that will suit our interests and budget. Recently she resolved an issue we had with a travel company due to us missing a date for cancellation. She liaised with the company on our behalf and saved us a great deal of money.”

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Posted 1 year ago

“Recently booked a holiday with barrhead, my parents both passed fairly recently and now I have a little more money to maybe take kids away for a good holiday. Unfortunately a short time before we were meant to fly out, my 12yo sons lung collapsed and after a further look from consultants they told us by no means are we able to fly. So what do barrhead travel do to loyal customers who have booked previous 4 holidays with them? Not offer us a different date to change holiday and tell us we're not getting our money back. Which is just under £5000. Just took it because they'd obviously been put out by their efforts of getting us a hotel room and seat on a flight that is going to be filled by someonelse anyway. Im absolutely saddened, disgusted, angry and shocked. If this is a company that everyone is happy to trust, use and give money to, I strongly suggest you reconsider, I swore by them aswell until I needed their help and they just shut the door and kept my money.”

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Posted 1 year ago

“I recently got married, and a really kind friend got us a £100 travel voucher for Barrhead. We were delighted, but when we tried to us it, we quickly realised the voucher system is a SCAM! We tried to book a hotel with it on the website, but unfortunately the website does not accept vouchers. So any price you see online is not applicable to a voucher. We then went into a local shopping centre within a Barrhead. The customer service desk at the shopping centre told us that Barrhead have staffing issues, so sometimes they open and sometimes they don't!! When we tried to book a hotel over the phone we were told it is not valid to book a hotel, it has to be a package. Barrhead offer excursions. As we are going on honeymoon (through another provider) this year, we asked if we could use the voucher for an excursion. That's not possible with a voucher. We then tried to book a city break with it. Booking through the phone was around £100 more expensive than booking online. Seemed fishy. When I asked if they could price match the online price, they said price matches with the voucher weren't possible! They then stopped replying to emails. We then thought we should give the voucher to a friend who has use for it, as they have already booked a holiday with Barrhead. But unfortunately you can't put a voucher towards a holiday already booked. You also have to use it within 6 months, on a holiday you take within the year. So we can't even hold onto it. PLEASE, PLEASE do not gift this voucher. It is plain theft.”

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Posted 2 years ago

“Cancelled my holiday to Tenerife due to health getting worse, I paid £900 I am due £780 back. I called on the 9th May 2023 to ask about getting my money back, I was told someone would call me back, they didn't. I called back I was told I would get someone contact me for my bank details, they didn't. On the 3rd time calling this company on the 9th May a lady took my bank details, she told me if I didn't get my refund by the next Tuesday 23/05/2023 I would definitely get it in my bank by 30/05/2023. So when there was no money in my account by 30/05/2023 I called the Brahead branch for the 4th time to ask to speak to Angela the manager who was very hard to get hold of until I contacted their head office. Angela apologised and assured me firstly I would get my money on the Friday at the beginning of the call by the end said I would get my money by Tuesday the 6th June that she was away on holiday but if I needed help I can talk to someone that will just tell me more lies,it is the 6th June my money is still not in my bank myself and family and friends would not go near this travel agent again that is a lot of custom to lose, very unprofessional.”

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Posted 2 years ago

“I cancelled my holiday at the beginning of May I was told someone would call me back to get bank details, I had to contact them,again and again 3 times to get my bank details to refund my money told definitely be in on the 23rd if not that Tuesday 100% next Tuesday as it's always a Tuesday refunds are paid,liars I still have not received my £780 I called today and Angela the manager will call me back as she is busy the now I don't believe anything that comes out their mouths. I will stay well clear of these criminals definitely would not recommend.”

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Posted 2 years ago

“We have used Barrhead Travel Halifax several times now. Helpful advice from professional friendly agents who look after you really well which is why we don’t go anywhere else.”

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Posted 2 years ago

“great staff”

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Posted 2 years ago

“Booked a holiday to mexico with hayley such a lovely lady who was very helpful throughout the booking 😊”

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Posted 2 years ago

“Awful you would be better doing it yourself. Avoid at all costs they do not check package's”

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Posted 2 years ago

“Left stranded at Vianna Airport - transfer did not turn up! Terrible customer service - no clear lines of communication. Eventually got a refund after contacted their " Company President" direct. Never going to use them again!”

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Posted 2 years ago

“ABSOLUTELY HORRID. Terrible customer service and no where near professionalism. Never have I ever went through so much negative emotions while planning and going on what was supposed to be a happy, relaxing family holiday. They did not do their job properly and provided me with misinformation. It results in us having the most stressful experience at the airport. When we reached out to them, not only they did not help, but instead they brushed off all responsibilities and even went as far as lying to get themselves out of trouble. I clearly asked them so many times to check the information for me and they confirmed everything is clear and I dont need to do anything (I provided all documents they asked from me). I paid for a holiday and all I got back is stress, anger and upset children. The most absurd part was when my name was not on the list on our return day but both of my children who are under 15 have their names on it so they will only let my children get on the coach and insist I sort myself out. How does that make sense?! Who would let young children travel without their parents. They ruined my family long awaited holiday that wasn't even easy to arrange. If you are thinking of booking with them, you can forget it. Unless you want to get yourself into a hot mess.”

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Posted 2 years ago

“Staff very friendly, efficient and informative in the gyle Barrhead shop. Great customer service. Thank you”

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Posted 2 years ago

“Fantastic service at Barrhead as always. Very friendly helpful and friendly staff. Would highly recommend.”

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Posted 2 years ago

“Great service from friendly and efficient staff at Gyle Barrhead Travel. Would highly recommend.”

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Posted 2 years ago

“Do you seriously forget how you treated punters in the pandemic! Closed doors! No refunds! Your company was a disgrace and still is I wouldn't use you if you were the last travel agents on the planet”

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Posted 2 years ago

“Arrived in Rome for a holiday which was gifted to me. Private transfer didnt arrive. Contacted Barrhead Travel told to take a taxi to hotel which was 60 Euros and this would be refunded. Spoke to 3 different people and was actually told not our fault we dont drive the taxis. My return transfer was cancelled without my knowledge. I have found there customer service to be appalling at best. All paperwork provided in person to staff at Braehead and surprise surprise still awaiting a refund. I have found them to be rude and dismissive and i wouldnt recommend having any dealings with this company”

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Posted 2 years ago

“Shambolic company. Barrhead travel port Glasgow. Holiday was a disaster, accommodation awful. Barrhead travel didn’t care. Been giving me the run around for months. Still not compensation. They washed their hands if all the problems. I will never use them again. Advice to anyone would Be to contact rip off Britain.”

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Posted 2 years ago

“We would highly recommend Barrhead Travel, Victoria Square, Belfast. Kelly and her team were so helpful to us when our travel arrangements were disrupted at Marco Polo Airport 21st October 2022 and Munich Airport 22nd October. We will be using Barrhead Travel for future holidays knowing we will receive a first-class service.”

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Posted 2 years ago

“Booked a cruise great. Good price. But the after sales care is shocking I'll never book with them again. Once they have your money they not interested . Trying to speak with someone is hopeless. Waiting on calls back hopeless chasing people up not good never return calls or e mails. Told nothing about tickets etc .”

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Posted 2 years ago

Barrhead Travel is rated 3.3 based on 494 reviews