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Barrhead Travel Reviews

3.3 Rating 479 Reviews

57 %

of reviewers recommend Barrhead Travel

Company Reviews

3.3

Based on 479 reviews


Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0330 094 8364

Location:

85 Oswald Street
Glasgow
G1 4PA

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Barrhead Travel 1 star review on 18th April 2022

Barrhead Travel 1 star review on 18th April 2022

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I booked a very expensive family holiday to Florida through Barrhead travel and the experience has gone from bad to worse. I had to make 6 phone calls to chase a confirmation of my booking 'apparently their email was down for a week!' They never return my phone calls. I was promised a breakfast package option when I arrive at the hotel after to speaking to the hotel they don't offer a breakfast package and to top all the pain so far the hotel (is the US) have informed me that my booked has been cancelled by the travel agent Barrhead! I've made 3 calls today and the agent told me it had been sorted, I have no confidence in Barrhead so I've just called the hotel to check and my reservation is still cancelled on their books. I've been trying to call Barrhead since 8.30 and no one answers the phone it just rings dead. I would not recommend them.”

Posted 7 years ago

“Well where do I start with this? This company is only interested when your thinking of spending money and increasing their commission. Aftersales is a complete Joke, not sure how they won "Best Travel agent of the Year " 7 times, I can only think that it must have been for opening the shop up on time as its certainly not for their after sales, customer service. Party of 4 booked a cruise, and I still don't have the tickets less than 48 hours before we go on holiday, then when they did send them , they only sent 2 travellers tickets. I am actually at the stage where the stress of getting my tickets are making me physically sick. I have gave this review one star, and that's too much for them. One very unsatisfied customer.”

Posted 6 years ago

“daniel the team leader sold me a holiday under false pretence”

Posted 6 years ago

“I am appalled at the customer service. My partner and I booked our honeymoon through the Glasgow Fort branch. We dealt with the manager Gemma Swindell, she talked us out of our destination choice and talked us into what looked like a fabulous hotel in a beautiful hotel. We booked and paid in full there and then. We received a letter at the beginning of April telling us there would be work carried out throughout the hotel at the time of our stay, we contacted the Glasgow Fort on 20.04.17 and were told that Gemma had moved to St Enoch's shop but Ryan would be happy to deal with our issue. Ryan asked us to give him a couple of days to sort this and he would get back to us. We have given Ryan 2 WEEKS and we still haven't heard from him. I called today and spoke to someone called Craig who told us the email Ryan had been waiting on was in his junk folder and he hadn't checked there. Craig said we could move hotels but we would be charged for this. Obviously we are not happy about this and I told Craig this. I then tried to contact Gemma again, I was told she was in another call and would call me back, after an hour I AGAIN called and asked to speak to Gemma, I didn't catch the call handlers name but he was rude and before I had finished speaking he hung up on me. We are now looking at claiming our money back and booking through another travel agent. I will never deal with this company again and will be advising anyone I know not to deal with them. It's disgusting how they've treated us after taking our money.”

Posted 6 years ago

“We booked through the barhead travel shop Paid for every thing getting the tickets was a night mare They arrived with post mark when we were st the airport We had already neen to thd shop and had reluctantly printed some iff then at the airport we got charged £40 for seats shocked was an understatement It wasnt right barhead should have sorted this all out therd was never a mention of another £40 What if we hadnt had that money It was a terrible experince i wont book with thdm ever again”

Posted 7 years ago

“Food poisoning on half board holiday with Barrhead travel. Not covered for it. Campylobacter list stone. Horrendous. Barrhead not interested”

Posted 7 years ago

“After two trips booked through Barrhead, we are not impressed. We have been give the wrong information on two occasions and even phoning did not achieve the right answers.”

Posted 8 years ago

“We booked our holiday and were not given the confirmation slip at the time of booking. With around ten weeks to go we went in to pay it and I was then asked for all of the money upfront and then hassled about my lack of knowledge about when to pay because we had not received the confirmation slip at the time of booking. I asked to see the manager but was told they were unavailable. We emailed our complaint but had no response. This company just wants your money and doesn't care how you are treated. The only time I felt I was treated well was if I brought my husband with me!”

Posted 8 years ago

“NEVER AGAIN....... If you want good competent service, Barrhead Travel is not the place to go..”

Posted 6 years ago

“Worst Company ever dealt with. Totally ruined our booking and refused to admit their mistakes. Avoid at all costs and book yourself!”

Posted 6 years ago

“Everything absolute wrong! Don’t book with them”

Posted 6 years ago

“Def not, shambles!”

Posted 6 years ago

“Booked cruise to New Zealand with Barr head Gyle branch - 2 nights hotel pre-cruise in Auckland and 2 nights post cruise in Sydney. All went well until we noticed that agent had booked hotel in Sydney supposedly 'near Darling harbour ' fortunately we know Sydney and when checking paperwork - hotel was in suburb of Parramatta which is 30 K from city centre ! To add insult it was non- refundable. We booked a more suitable hotel at cost to ourselves which was excellent then discovered that Barrhead had booked our private transfer to airport for 12 md --- flight left at 10 pm ! 30 min drive from hotel to airport -on querying at store we were told to phone and change times when we were in hotel - this proved impossible as agent insisted that Barrhead had to do from UK ! Gave up and got taxi at more cost ! To date had very little satisfaction from manager at Gyle branch”

Posted 6 years ago

“I paid for selected seats only to find that on checking in 14 days ahead of the flight there were no seats together available. I could only have seats that were rows apart. The company blamed me by saying I should have checked in 90 days prior to the flight. What they failed to see is that payment should guarantee selection otherwise why pay? This company treats customers with contempt. I have asked advice from ABTA and await their reply”

Posted 6 years ago

“I went into Barrhead Travel with the intention of booking a summer holiday. I got the impression that the sales advisor was completely disinterested and the options offered didn’t match what I had asked for. I was advised that she would email some other ideas for holiday but that didn’t happen. Don’t waste your time , use another agent or book online.”

Posted 6 years ago

“Went into the Silverburn branch looking to book a family holidaty. We walked out in the end as the girl who was meant to be serving us was worse than useless. Sat looking at her screen for nearly 20 minutes and nothing! Complete waste of time.”

Posted 6 years ago

“Since I booked a holiday last year art a cost of £10.000 plus I have experienced no end of problems, as I would have lost my deposit of £3000 id I had cancelled I carried on with the booking.Tried to charge me for holiday insurance which I never asked for then argued about getting a refund saying that I Must have asked for it, always getting different people to deal with no continuity, different info from different people mostly wrong. The last straw was on my return we travelled premium economy to Miami and the should have been on to Edinburgh no flights due o the bad weather,so BA put us on the Glasgow flight in economy and despite BA saying we were due a refund from our travel agent Barrhead as we should have been in class they are adamant that we are not, going to send a recorded delivery letter to their MD.DO NOT use then they are worse that useless They don't even know that there a 2 classes of seating in BA local flights Edinburgh to London...not very expert I would suggest”

Posted 6 years ago

“Very unhappy asked for the girl who I booked through couldn't get wot I wanted from her asked to speak to her manager still couldn't get wot I wanted from her asked for number for regional manager to be told they can't give it out ...why? No reason just can't give it to me I have now took another step and waiting on a reply ...this was Greenock branch”

Posted 6 years ago

“I've not used them as we found better prices. However, if you give them your email address, then you can't get rid of them afterwards as it appears impossible to be removed from their email list.”

Posted 6 years ago

“Their “on hold” info tells you that they have been voted the travel agent of the year by the industry but I beg to differ. They made me pay for a holiday on 23rd of August that I am taking on 14th December and then when I wanted to add parking at Tilbury Dock, a further £44 for four days , they charged me a £1fee to use my Visa Debit Card which is a free service with most other agents. When I protested and said that I would send a cheque instead, on principle, they said sorry we don’t accept cheques. I booked an almost identical mini cruise with another agent which I paid a lot less money for in high season with free parking and only wanted full payment ten weeks before. Moral of the story...... I won’t be using Barrhead Travel again!”

Posted 6 years ago

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Barrhead Travel is rated 3.3 based on 479 reviews