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Barrhead Travel Reviews

3.3 Rating 479 Reviews

57 %

of reviewers recommend Barrhead Travel

Company Reviews

3.3

Based on 479 reviews


Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0330 094 8364

Location:

85 Oswald Street
Glasgow
G1 4PA

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Barrhead Travel 1 star review on 18th April 2022

Barrhead Travel 1 star review on 18th April 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Advice for anyone looking to find flight deals - do it yourself online direct with airline! ended up paying £350 more for ticket booked with Barrhead, would have been cheaper booking direct with BA and would have included checked in bag, which wasn’t included with Barrhead.”

Posted 2 years ago

“Booked to go to Canada and Alaskan cruise on 8th May . Informed by cruise company on the 31st March that it was cancelled. Contacted Barrhead on numerous occasions and 5 months after cruise was cancelled and nearly 4 months from departure date still no refund.”

Posted 3 years ago

“Booked a cruise for 30 th August,paid £500 deposit, got a call from them 18th June to get final payment, when I questioned them about ship been cancelled I was assured it was sailing, it’s not sailing , I was in touch with cruise line and was told they are going nowhere, the girl that rang me , took it upon her self to change my dates to next year , not giving me a chance to speak to my partner, they won’t reply to my emails and I have never received an email from them ,,, worst travel agents ever ,, but I will pursue this ,,, and am going to make it public,,,”

Posted 3 years ago

“Beware of Hidden charges / extras not apparent when booking your holiday. We got caught out. You have to click into little links, that don't really clearly explain you need to click on them, it was check out fees of €30 to pay extra to reception on arrival at our Hotel within a resort complex. I felt this should have been on the main information. Won't be booking with them again. Girls on call centre very polite and nice.”

Posted 4 years ago

“TOOK AROUND 2HOURS TO BOOK HOLIDAY TO ICELAND GIVEN NO CHOICE WHEN 2 SINGLE ROOMS WERE REQUIRED TRANSPORT FROM AIRPORT NOT INCLUDED”

Posted 5 years ago

“We booked several holiday/ cruises with Barrhead travel Silverburn and was pleased with the service, but I have a very different opinion this time, not sure if the staff have changed but the customer service certainly has. Certainly will not use this branch again.”

Posted 6 years ago

“I recently booked a cruise with Barrhead travel. Very good at the sales end and money collection. Apart from that not interested in helping at all: 1. Getting information on the cruise is very difficult, We leave in April but no idea if they are going to send some kind of information pack about time to check in on the boat, dress code etc etc. I have never been on a cruise before so its all completely new to my wife and I. Spending over £7000 I would expect better. 2. No help on flights 3. No help on Hotels in Barcelona Attitude is get the sale and move on. Would not use again.”

Posted 6 years ago

“I booked an all inclusive holiday for myself & 3 grandkids. The youngest was 3. When we arrived. I had to pay €50 for aircom €10 remote. €50 for Wi-Fi. €15 for safe. Also my 3 year old was too young for the club which I was told they had these facilities for him for me to have a few hours on my own. Bear in mind I hadn't been on holiday with 3 kids before .the resort was really expensive & I had to watch every penny. I thought an all inclusive holiday ment all inclusive. I couldn't believe the hidden extras. I feel I should have been informed of all of this. Very disappointed as it cost well over £2000 .”

Posted 6 years ago

“Barrhead provided a quote for our holiday and then days later upped the quote by £500 blaming it on cruise line-we checked the prices and there had been no additions to the cruise line. When we contacted Barrhead about this we were met with no replies despite 3 emails asking for explanation. Non existent customer service”

Posted 6 years ago

“The Manhattan at Times Square Hotel 14-20 October 2017 The hotel was in a great location, the staff were pleasant, the hotel was in need of refurb, but was clean and rooms were spacious, but....... 384 dollars "facility charge" charged for 2 rooms by hotel (30 dollars + 2dollars tax per room per day)- bill was put under the door at 5am on morning of departure - no mention of this by Barrhead or by hotel on arrival. We felt, having had a contract/booking with Barrhead, and paid for the flights and hotel,and that this was totally wrong - a small tourist tax - fine - but not this amount. One of our party had to pay this by credit card. Spoiled the end of the holiday and we are disappointed that Barrhead Travel would book us into a hotel without informing us/or being aware of such an addition to the cost.”

Posted 6 years ago

“The booking itself to Orlando ,which was made 19 months before our holiday was handled very well and I found the person who handled the booking very helpful.This was to be a special holiday for my daughter and myself after several years of 'saving up'.Obviously we were very excited as the date of departure approached.Our holiday,the park tickets and return shuttle transfers from airport to hotel were all fully paid well in advance. Unsure of when to expect our flight and park tickets, I contacted Barrhead Travel to be told we should recieve them three to four weeks prior to departure. When they hadn't arrived I contacted them again, only to be told the previous information was wrong and they should arrive about ten days prior to departure. When they hadn't arrived by Tuesday 26th September and we were flying out on Sunday 1st October, I contacted them for the third time to be told that the tickets had been sent to the branch at The Fort and we should have been contacted. It took several attempts to get through to The Fort as the calls kept getting diverted to The Forge. However when I finally got through, it was to be told that tickets were being sent by courier and they were still waiting for them. In the end I had to take a day off work on the Thursday to collect the flight tickets . Some of the park tickets were not there and they requested I come back later to collect them. This I could not do, but an employee did bring them to my door later that night, for which I was grateful. This being said, the anxiety and stress this delay caused spoilt what should have been an exciting lead up to our holiday. The late arrival of our tickets also meant we could not access certain things eg. Fast Pass for parks until we arrived which was an inconvenience we could have done without On arrival at Orlando airport, information given was to telephone the shuttle transfer on our arrival. We spent thirty minutes trying various telephones and asking for assistance, only to be told by a Thomas Cook rep that it was their job to contact the taxi. The holiday itself was enjoyable but the whole experience could have been improved upon if Barrhead Travel had kept us better informed.”

Posted 6 years ago

“Booked a cruise with Barrhead Travel. Told them at the time of booking to opt me out of promotional emails and texts but started getting them anyway. Complained to the company by email about it and told them again I didn't want their rubbish. They replied: very sorry, we'll stop. Except they haven't. Since my return I've been getting around 1 spam email per day. Complained to the ICO about it. Neither was I impressed by their handling of my booking. Most tour operators send a holiday pack of some kind before travel, even if it's only basic literature and luggage tags. All I got from Barrhead was an emailed itinerary accompanying their invoice. These people are both cowboy AND useless.”

Posted 6 years ago

“tired hotel not 4 star first go to room already occupied given new room shower floods running into corridor get 3rd room6 houres after arriving food poor nothing opens on time pool dining room insulted by half bottel of wine compensation ///////////////////////////////we would not go back j allan allanjohn7@sky.com”

Posted 6 years ago

“Booked a holiday of a lifetime to Thailand at the Edinburgh Gyle branch. Their agent booked us internal flights as part of the package. Unfortunately we trusted her as we did not any better. Big mistake! Got to the airport to discover the flight had been cancelled. The airline was amazing & paid for a taxi for us to get to our destination which was only 2 hours away. Which begs the question why Barrhead booked us flights??! When I contacted Barrhead they ignored my email until I resent it to the company director. They then proceed to bypass my concern stating the airline had fulfilled their duty. Unfortunately this was not the problem. The booking of the flights was the problem. The agent should have given us the option to book or not. My advice would be to book your holiday yourself! Barrhead has dreadful customer service!”

Posted 7 years ago

“We were not advised of a change of outbound flight carrier causing great stress confusion and delay at glasgow airport. We were at the airport 3 hrs before take off and we made it to the gate with little time to spare. They booked us into colymbus kn apartments playa de las americas teneeife. Apartment was fulthy with cockroaches. The kettle was broke. The bathroom flooded when shower was used. No sanitary bin in bathroom. Towels were threadbare. Tv was metered at 5 eoluros per hr for 5 uk channels.”

Posted 7 years ago

“After two trips booked through Barrhead, we are not impressed. We have been give the wrong information on two occasions and even phoning did not achieve the right answers.”

Posted 8 years ago

“As stated on previous feedback Barrhead service was poor and never once did I mention the holiday, as I had to do the required documentation for my cruise Barrhead's contribution was minimal, consequently I have booked my next cruise myself and saved my self the money you charged me for using my credit card.”

Posted 8 years ago

Barrhead Travel is rated 3.3 based on 479 reviews