“Promise of delivery within 7 business days max (far less for metro areas, which is where I live). It's been 12 days so far and only just received the Sendle notification that my purchase has been dispatched today! Emailed the support team 3 times and yet to receive so much as an acknowledgement let alone a response. Appalling customer service. I will never buy from BatteryMate again. Huge mistake. Thankfully it was only a cheap remote replacement rather than a more pricey purchase. Be warned, AVOID THIS COMPANY LIKE THE PLAGUE!!!!! Spend your hard earned elsewhere.”
“I have been trying to return my order because the remote controls are incorrect if it is my fault I understand but I have retried to order the correct ones but just run into problems with the process of returning the wrong ones surely it could be easier for us older ones using all this new technology. I would appreciate a phone call if that is possible. During the return process I included the type of remotes that I need for an ATA Secura lift GDO 2V6 thank you Billy Cooper will send phone number when receive confirmation of review via email”
“I have used the item to crimp two small wires on the third attempt the item has lost pressure and will not compress the fitting. Cannot complain about the delivery service.”
“It is timely that this review arrived today as it may save me a phonecall. My purchase was placed 19-01-25 and was packed for shipment and confirmed 20-01-25. The shipping paid was for 1 to 4 days delivery. The confirmation email contained a link to Aramex for tracking, and as yet there is no information shown on that link confirming any transportation progress and more importantly no parcel has arrived at my address.
Could you please advise of the true progress of this order and the proposed arrival date of the delivered product.
My contact number is 0437022152.
My wife's contact number is 0407576504
Regards Mark”
“Ordered a remote control only to chase up where it is 7 days later only to be told there was a delay. I emailed back straight away asking for a refund as I purchased another through another reliable company as I had a client waiting on it. After asking for a refund, 2 days later I get a second email stating it’s been dispatched. After receiving this email I then get another email from there customer service stating that once it’s been dispatched they can’t refund it and I’ll have to return it (at my cost) once I receive it.
Very poor service”
“Soory, but I havent receivedmy product purchasedand your tracking wont tell me anything.
I now will have to chase you up and find where it is?
You have smashed me with emails trying to market other products getting to buy more yet you dont have the product delivered yet???”
“Useless.. instructions are written so tiny on a 2 x 1 inch piece of paper … You tubed how to code them … they would not code to my garage door at all. 3 people tried to do it. Wasted my money would not recommend at all”
“I don't like who you are using as you delivery courier, they are notorious for late and slow deliveries. The driver left our parcel sitting in a very very obvious spot in the dead centre of our driveway. What a moron. I wouldn't buy from you again purely because of who you choose to ship with.”
“Bought replacement remote for Samsung tv. Looks same and works but has trouble being aimed at certain areas to work. You have to ask m and press about 6 different places before it works. Always a different deferent spot as well. Nothing in front of infrared receiver just doesn’t pick up.”
