Beauty Base Reviews

Name: Beauty Base
Address: Unit13, Space Business Park, Abbey Road, Park Royal, Unit13, Space Business Park, Abbey Road, Park Royal, London
Rating: 4.69

4.7 Rating 6,519 Reviews

93 %

of reviewers recommend Beauty Base

4.7

Based on 6,519 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

0208 963 5940

Email:

online@beautybase.com

Location:

Unit13, Space Business Park, Abbey Road, Park Royal,
Unit13, Space Business Park, Abbey Road, Park Royal
London
NW10 7SU

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Beauty Base 3 star review on 20th June 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product KT760065714GB did not arrive, despite being informed by both yourselves and Royal mail on the tracker system that it had on May 4th”

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Posted 3 years ago

“Received wrong item as part of a double deal. Sent return label but unable to get to post office due to self isolation. Not heard anything back since! I’ll think twice before ordering from Beauty Base again”

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Posted 3 years ago

“I ordered a perfume and took like 10 days to get here I wasn’t happy about that but all in all was a pleasant experience ! My perfume cake without damage .! And I can’t wait for CV19 to be over so I can go n shop there .. I enjoy Arabian perfume and you carry good ones ! Thank you 🙏🏽❤️”

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Posted 4 years ago

“I received an email on 15th April to say that items had been despatched. When I put in the tracking number, it wasn't recognised. I contacted seller who advised that Royal Mail were taking up to 9 working days to deliver. I've tried tracking number again today 23rd April only to discover that seller has despatched to Royal Mail on 17th April - it's not even arrived with Royal Mail yet. These items were for my mum who is on her own and is in the vulnerable group due to COVID 19 and cannot leave the house. I've ordered other items through other sites which have arrived within a few days of order. This timescale is unacceptable.”

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Posted 4 years ago

“Still waiting for items I bought things on April 8 and I am still waiting for the delivery of goods”

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Posted 4 years ago

“5 of my lip balms I ordered for care packages for nhs workers didn’t turn up, and can’t get through to anyone on customer services .”

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Posted 4 years ago

“One of the bottle leak (couture homme) overall 2out of 5”

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Posted 4 years ago

“Dear sir we have not received our order yet. Peter Bourne.”

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Posted 4 years ago

“My package arrived in a terrible mess, something had leaked into the cardboard box which had to be re-packed by the postal service into plastic wrapping. It was greasy & smelly. Amazingly, the contents were still secure.”

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Posted 4 years ago

“Great price and reasonable delivery time but although well packaged it appears that ive been sent a product already showing signs of damage which, for a gift isn't really acceptable.”

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Posted 4 years ago

“I really did not like the product and think it was fake”

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Posted 4 years ago

“I am not happy with my product and either with the customer service. I received my gucci premiere perfume, i using it now years and this perfume is absolutely not the real smell. I was emailed straight away to the customer service that i am not happy with my product they never came back to me.”

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Posted 4 years ago

“Don’t expect a reply to your emails if you have an email. Once you’ve paid your money they’re done with you”

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Posted 4 years ago

“Only one of the bottles arrived in the parcel”

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Posted 4 years ago

“Ordered 1 million prive. Wasn’t happy with my purchase, it doesn’t lasts more than 10 minutes as I already used it before and know it lasts all day. Contacted online@beautybase.com but haven’t heard anything so far. Not sure if it’s faulty product or a non- genuine product. But got no reply so far. Hopefully I’ll get a reply and they can resolve the issue.”

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Posted 4 years ago

“Not very good customer service, they said they would email when my item was on its way, didnt happen, emailed them after 5 days waiting, still haven't had a reply, ordered on 4th recieved on 12th, not good enough. Sorry thought id give someone else a try. Back to ordering from Amazon for me.”

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Posted 4 years ago

“It wasn't a bad experience but I could've got the perfume cheaper with another company and I didn't get any trial size as stated with every purchase.assu”

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Posted 4 years ago

“Very annoying when I got to the payment stage after placing my order that I was unable to pay by credit card and was forced to use either Paypal (which I didn't want to do for this order) or Amazon. Delivery took several days longer than I would have hoped and I didn't receive any free gifts as advertised on the site "free gift with every order"!”

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Posted 4 years ago

“one of the items broken and dispatched to me”

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Posted 4 years ago

“I asked a question about the appearance of a product I bought, was belatedly told it was genuine & passed on to the manager..yet to receive response; I had questioned the base of a product”

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Posted 4 years ago

Beauty Base is rated 4.7 based on 6,519 reviews