Beauty Base Reviews

4.69 Rating 6,454 Reviews
93 %
of reviewers recommend Beauty Base
Merchant Metrics
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
On-time Delivery
Accurate And Undamaged Orders
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.67 out of 5
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0208 963 5940



Unit13, Space Business Park, Abbey Road, Park Royal

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At first i was delighted at the price and service. Then it took over 2 weeks for my product to arrive. When i finally received it the box was all crushed inside . Brouggt for an xmas present but cant be used now for that purpose. I tried to contact BB no luck.
Posted 3 weeks ago
Trying to find my correct colour it’s difficult online , had to bin the product as it was too yellow for my Skin colour I’m Caucasian and use the more pale browns only max facto had the right natural colour for me. It’s hard to find a replacement colour sorry.
Posted 2 months ago
I was pleased with the products and the time that they took to arrive but not with the ordering and payment process. I found that I had inadvertently used the services of a swedish? Bank to pay when all that I wanted to do was order a product and pay for it at the same time. Your messages confused me as to whether I had paid or not and I then had to respond to another e mail in order to make payment to the bank a few days later and they then sent me an e mail acknowledging payment and advising that I could expect delivery within 30 days instead of thev 3 that I had been promised.
Posted 6 months ago
I was very happy with my purchase of the Sanex cream, its beautiful as I love the smell it is very refreshing,
Posted 7 months ago
I ordered Clairol Root Touch up but the postage took a lot longer than anticipated, over a week in the end. The item was out of stock but the website didn't state this when I ordered. It's not unexpected during this time, but the website should be kept up to date.
Posted 7 months ago
Received my order minus the free sample, which was one reason I ordered from BB. I emailed customer service and received no reply. I’ll stick to ordering from my usual sites from now on.
Posted 7 months ago
Products arrived in good time and i was satisfied but customer services was not up to standard. Not sure where they are based. Not happy.
Posted 7 months ago
When I ordered I received a email saying item was oversold and i would get a refund immediately. 2 weeks later item turned up very confusing needs to be sorted out.very pleased with item price
Posted 7 months ago
I bought CK one does not smell or last like the one I bought from Boots and was a different colour??????
Posted 8 months ago
Some product descriptions are not correct and are against the trading standard requirements. Very disappointed
Posted 8 months ago
I didn’t receive my order yet , I ordered or my wife birthday I was thinking it will take 1 week for delivery but it is 2 weeks now . We done the birthday already ☹️☹️☹️
Posted 8 months ago
Items were delivered quickly, just what I needed in these uncertain times .
Posted 9 months ago
Purchased this recently however was dissapointed as it does not last as long as my previous one. That was purchased from a different retailer. Don’t know if it’s just mine but personally I wouldn’t purchase from here again.
Posted 10 months ago
Customer service is good. The wrong name is still on the website for the perfume that I had to return. They should show an image.
Posted 11 months ago
I ordered 3 different aftershaves all gift wrapped-when the person opened their gift the bottle was damaged and the aftershave had started to leak.
Other then that perfect delivery, gift wrap and products
Posted 1 year ago
Great price
Quick derlvery
Posted 1 year ago
This us my first order and unfortunately I was sent the wrong product for part of my order. It was for a gift and Beauty Base would only send out the correct product when they received the returned item which would be too late for it to be a gift. As it was their mistake I don't think this is the best service and I'm unlikely to use the website again.
Posted 1 year ago
I was supposed to receive a small tester bottle of fragrance that didn't arrive otherwise received my aftershave.
Posted 1 year ago
I was pleased to receive my package in good condition and the items I ordered were of good quality. The violet sugar body and hand cream smell amazing and are what I had ordered at a reasonable price too.
Posted 1 year ago
Smells lovely but not long lasting.
Posted 1 year ago
Beauty Base is rated 4.69 based on 6,454 reviews