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Beauty Base Reviews

4.7 Rating 6,519 Reviews

93 %

of reviewers recommend Beauty Base

Company Reviews

Product Reviews

4.7

Based on 6,519 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

0208 963 5940

Email:

online@beautybase.com

Location:

Unit13, Space Business Park, Abbey Road, Park Royal,
Unit13, Space Business Park, Abbey Road, Park Royal
London
NW10 7SU

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Beauty Base 3 star review on 20th June 2022

Beauty Base 5 star review on 14th June 2020

Beauty Base 5 star review on 3rd June 2020

Beauty Base 5 star review on 27th May 2020

Beauty Base 1 star review on 2nd May 2020

Beauty Base 4 star review on 28th April 2020

Beauty Base 5 star review on 27th April 2020

2

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Travel perfume came broken. No reply to my email with photos. Eventually managed to geg you on the phone.Not another in stock. Offered me a Sandall refund not enough to replace item.”

Posted 1 week ago

“Order online failed to deliver had to go in store More expensive never shop again”

Posted 10 months ago

“I rcvd confirmation from Royal Mail of my delivery, which was not to my address! They and you have been contacted by myself regarding this. I have not heard anything since from either. It is annoying and frustrating. I am out of pocket, and it was a gift. Not happy”

Posted 2 years ago

“I received my order but an item was missing. I advised them now they are asking for evidence.”

Posted 2 years ago

“I ordered a peach colour corrector or pink one and it didn’t come that colour it just came a normal skin colour”

Posted 3 years ago

“I didn’t receive this order”

Posted 3 years ago

“Ropey company. Purchased as normal at checkout and later received threatening letters from their payment partner Klarna. Both recognised it as a mistake but neither took responsibility to fix the issue, demanding I paid twice or threatening court action. Many others have had the same issue. Beauty Base failed to register my complaint despite asking 5 times or escalate the matter. Charlatans. Avoid at all costs.”

Posted 3 years ago

“I continue to receive threatening letters from Klara (via yourselves) for a purchase I paid in full at checkout. You have emailed me stating this is an error, which Klarna have confirmed, however they continue and the tone is only becoming more threatening, including court proceedings because I refuse to pay twice for a product. Beauty Base have shown a complete lack of ownership of this issue and disregard for their customers. Avoid at all costs.”

Posted 3 years ago

“Hugely disappointing as one of the aftershave bottles was damaged and the majority of the contents had leaked over the rest of the box.”

Posted 3 years ago

“Thé item came on time but thé parfum but the smell doesn’t last for 30 min and it’s mean to be eau the parfum and worse thing is the customer service didn’t help me on phone or replay to my email so I’m not buy again from them and I wouldn’t recommend it to anyone”

Posted 3 years ago

“My partner's birthday present got lost in the post ,! He's birthday is in 2 days time now left with out a after shave . Still haven't received a update on where it is ! Not great customer service”

Posted 3 years ago

“Bonjour, Je tiens à vous informer qu' à ce jour je n'ai toujours pas reçu ma commande datant du 11/06/2020, pour un montant de 69,25 £. Cette situation m'inquiète étant donné que le montant de 69,25 £ a déjà été prélevé de mon compte bancaire. Pouvez- vous me faire un retour rapide concernant ce retard ? Merci par avance Cordialement Régis ROUEK”

Posted 3 years ago

“1st thing went wrong with delivery as not arrived on time. 2nd there was an issue with spraying but not good response from the manager and wasting time to resolve the issue. Still not resolved and waiting to be resolved since more than a week .”

Posted 3 years ago

“Ordered Hugo Boss - and they sent me Paco Rabonner (someone else’s order). Contacted them and they asked me for proof which I sent. Still waiting for a response after 3 days - absolute novices! Will never use them again.”

Posted 3 years ago

“Absolutely shocking customer service! I order a men’s aftershave as a present for my kids dad for Father’s Day. The wrong item was sent Although all product numbers were per the website. Told me to send back with a returns label sent via email. I don’t have a printer so they sent one via post which arrived 2 days later then promised. I then will not receive the actual item I ordered in time and when I mentioned I wanted a refund all communicated stopped! Will never order again and will definitely all friends and family to stay clear!”

Posted 3 years ago

“Still now I did not receive my parcel very careless”

Posted 3 years ago

“Still I haven't received my order”

Posted 3 years ago

“Took too long to deliver”

Posted 3 years ago

“Order arrived damaged and leaking. Contacted customer service - no response.”

Posted 3 years ago

“Bought some perfumes. Quality was very cheap.. lids come off as soon as i took it out from package. It looks cheap copy to me”

Posted 3 years ago

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Beauty Base is rated 4.7 based on 6,519 reviews