Beauty Base Reviews

4.70 Rating 6,426 Reviews
93 %
of reviewers recommend Beauty Base
Merchant Metrics
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
On-time Delivery
Accurate And Undamaged Orders
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.67 out of 5
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0208 963 5940



Unit13, Space Business Park, Abbey Road, Park Royal

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Hugely disappointing as one of the aftershave bottles was damaged and the majority of the contents had leaked over the rest of the box.
Posted 2 weeks ago
Thé item came on time but thé parfum but the smell doesn’t last for 30 min and it’s mean to be eau the parfum and worse thing is the customer service didn’t help me on phone or replay to my email so I’m not buy again from them and I wouldn’t recommend it to anyone
Posted 1 month ago
My partner's birthday present got lost in the post ,! He's birthday is in 2 days time now left with out a after shave . Still haven't received a update on where it is ! Not great customer service
Posted 1 month ago

Je tiens à vous informer qu' à ce jour je n'ai toujours pas reçu ma commande datant du 11/06/2020, pour un montant de 69,25 £. Cette situation m'inquiète étant donné que le montant de 69,25 £ a déjà été prélevé de mon compte bancaire.
Pouvez- vous me faire un retour rapide concernant ce retard ?

Merci par avance

Posted 1 month ago
1st thing went wrong with delivery as not arrived on time.
2nd there was an issue with spraying but not good response from the manager and wasting time to resolve the issue. Still not resolved and waiting to be resolved since more than a week .
Posted 1 month ago
Ordered Hugo Boss - and they sent me Paco Rabonner (someone else’s order). Contacted them and they asked me for proof which I sent. Still waiting for a response after 3 days - absolute novices! Will never use them again.
Posted 1 month ago
Absolutely shocking customer service! I order a men’s aftershave as a present for my kids dad for Father’s Day. The wrong item was sent Although all product numbers were per the website. Told me to send back with a returns label sent via email. I don’t have a printer so they sent one via post which arrived 2 days later then promised. I then will not receive the actual item I ordered in time and when I mentioned I wanted a refund all communicated stopped!
Will never order again and will definitely all friends and family to stay clear!
Posted 1 month ago
Still now I did not receive my parcel very careless
Posted 1 month ago
Still I haven't received my order
Posted 1 month ago
Took too long to deliver
Posted 1 month ago
Order arrived damaged and leaking. Contacted customer service - no response.
Posted 1 month ago
Bought some perfumes. Quality was very cheap.. lids come off as soon as i took it out from package. It looks cheap copy to me
Posted 1 month ago
I have still not received my products which were delivered to the wrong address in London 2 weeks ago.
Posted 2 months ago
I didn’t receive my order.
Posted 2 months ago
As I’ve already stated, the gift voucher was not emailed to my brothers account. I’ve since sent a money transfer to lessen the disappointment my niece has had for not receiving a gift on her birthday. Over 2 weeks ago! I shouldn’t still be having to say this with no apology from you!
Posted 2 months ago
The gift voucher I bought was never received yet my money was taken. I waited a week knowing that Covid may delay things. I was told after I emailed them that I was sent an email. This email said the voucher 'should' be sent today to the email address advised. This did not happen and I was told it would be reported to the IT department. I requested a refund through paypal and sent a bank transfer to my neice as waiting 15 days for an email voucher is not acceptable.
Posted 2 months ago
The fragrance is rubbish. No smell at all. Doesn’t stick to your clothes or stay on longer than a few minutes.
Posted 2 months ago
Rubbish material
Posted 2 months ago
Very disappointed with service, parcel took over 2 weeks to arrive.
Posted 2 months ago
I am afraid I cannot review this as I have not received my order. The order no was WEB216345
Posted 2 months ago
Beauty Base is rated 4.70 based on 6,426 reviews