Bedstar Reviews

Name: Bedstar
Address: 98 High Street, Knaresborough
Rating: 3.98

4.0 Rating 1,330 Reviews

75 %

of reviewers recommend Bedstar

4.0

Based on 1,330 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

support@bedstar.co.uk

Location:

98 High Street
Knaresborough
HG5 0HN

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Amy Howard

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered bed Saturday sleeping on it Tuesday afternoon all staff helpfully and polite online chat system works very well quick and on the ball. Bed very comfy with lots of room at a great price and the two delivery guys were amazing very polite.”

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Posted 7 years ago

“Brilliant! Very helpfully and a good laugh! Look forward to beds coming!”

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Posted 7 years ago

“Excellent, friendly and easy! Bought a bed today and girl we spoke to made everything extremely straightforward and quick. Would definitely recommend!”

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Posted 7 years ago

“Good prices, quality and staff knowledgeable and friendly.”

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Posted 7 years ago

“o far the service has been great. it was as easy as the purchase, low cost deposit and great customer service I’m sure all will be fine.”

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Posted 7 years ago

“Lots of choice at reasonable prices so both my children were able choose a bed they love and are very happy with.”

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Posted 7 years ago

“Lots of different colours to choose from so ordered samples to make sure I ordered the correct colour for me. Amazing bed happy with my purchase.”

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Posted 7 years ago

“Driver was an hour late, but phoned me to let, me know and I was kept updated by text and email so knew what was happening all the way through.”

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Posted 7 years ago

“Great value for money and fast delivery, drives were very helpful and positioned the bed in my room for me.”

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Posted 7 years ago

“Bed delivery was fast and arrived in the time slot given. Good value for money very happy.”

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Posted 7 years ago

“Driver was an hour late, but phoned me to let, me know and I was kept updated by text and email so knew what was happening all the way through”

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Posted 7 years ago

“Perfect service all round - delivery on time and driver was helpful. Mattress is just what i wanted”

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Posted 7 years ago

“Waited in all day on delivery day, recieved text messages saying my bed was on its way, even given a 2 Hour time Window. When no bed arrived, I called and was Make to feel like this was all my fault. The colleague on the telephone was Rude and one of the worst cases of customer service I have ever experienced, continually talking about the Terms and Conditions on the website and refusing to allow me to speak to her manager. The bed finally arrived the next day and had a piece of wood broken. So, nights with no bed, and having to sleep on the Sofa. (No care from this Lady that I am disabled) - Apparently I should not have got rid of my old bed until the new one was delivered. Finally, The new bit of wood has been delivered, and had now been built and I am happy with the quality. - When asked for a refund of the £30 delivery fee for the fact I had to end up taking two days off instead of one, I recieved an e-mail again Talking about Terms and Conditions. - So, Quality - Pretty Decent, Delivery Service - Improvement required, Customer Service - Extremely Poor! My Advice, Avoid! And buy Locally if you can, at least then you can speak to someone who won’t speak over you and continually go on about Terms and Conditions instead of listening and understanding.”

Helpful Report

Posted 7 years ago

“Ordered a bed and mattress which was delivered via Panther Logistics. The Panther delivery driver failed to make sufficient sound when delivering so we didn't hear them or get the bed (seriously, I had waited in all afternoon and was sat in a near-silent house). When I phoned Bedstar, instead of hearing me out and understanding that these things happen, all I received was a defensive, aggressive, repeated claim that I wasn't in (I was) and that I had to pay either £47 for redelivery or £65 to cancel. In the end I cancelled as I refused to give them my custom. I then had to wait a month (A MONTH!) to get the rest of my money back. The failed delivery wasn’t their fault, and perhaps I could have done more (sat looking out the window?!), but it was Bedstar’s attitude that I couldn’t believe. The worst customer service experience I've ever had.”

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Posted 7 years ago

“Excellent service, bed is great and so comfy. Could not fault Bedstar, have already recommended a friend who is buying same bed. Would not hesitate to use again. Thank you.”

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Posted 7 years ago

“I ordered a bed weeks ago. I had not received any notice of delivery. When made enquiries about it, I was told I to pay an additional £30 to have it delivered by the next week. I paid and was then told the bed would be delivered at noon today. Now over three weeks later, only PART OF THE BED was delivered five hours late. Have since read other review which expose them as scams! Will report to Trading standards.”

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Posted 7 years ago

“I ordered a bed and a mattress and paid for extra Saturday delivery. The bed delivery never happened, the mattress has been sent via UPS which doesn't deliver on Saturdays. I requested refund and they charged me extra for return delivery. I lost almost 100 quid. There is more reviews about failed deliveries. This is a scam and must be a very profitable one if Bedstar are not interested in fixing the problem and improving customer experience.”

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Posted 7 years ago

“Waited all day for delivery 7am-1900 no tracking available, emailed xdp no reply. Not updated of any issues. Bedstar office now closed. I have emailed them which they state to reply to within 24-48 hrs. They shouldn’t give delivery days if they cannot honour them.”

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Posted 7 years ago

“I would never recommend this company. I ordered 2 single beds in January and was kept waiting until March to find out when they would be delivered due to being out of stock. I had no communication from Bedstar during this time - I had to constantly contact them for information regarding the delivery. After waiting 3 months, I was then told the order would not be in stock until May. I could not wait any longer, so I requested a refund. Unless the bed is in stock, don`t bother ordering!”

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Posted 7 years ago

“The bed supplied was astonishing bad quality. I paid £345, all the castors broke on the first use, the mattress actually bruised my Mother overnight and left a large crease in the mattress on first use. I contacted the company and communication hasn’t been bad, but because the bed had been stored a few months before use (we were moving) they would only replace castors despite me stating the bed wasn’t fit for purpose. I would never buy a product from them again. The worst quality I have ever seen I think.”

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Posted 7 years ago

Bedstar is rated 4.0 based on 1,330 reviews