Bedstar Reviews

Name: Bedstar
Address: 98 High Street, Knaresborough
Rating: 3.98

4.0 Rating 1,330 Reviews

75 %

of reviewers recommend Bedstar

4.0

Based on 1,330 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

support@bedstar.co.uk

Location:

98 High Street
Knaresborough
HG5 0HN

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Amy Howard

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“staff are very helpful, and now there stuff,worth asking there advice the generally know best”

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Posted 7 years ago

“Very easy to purchase once item was selected. Delivery options very simple and easy to understand. Follow up post purchase, per delivery excellent and delivery was exactly within the window given. Very polite and efficient service.”

Helpful Report

Posted 7 years ago

“Although the bed quality is good, the general lack of support or care from the company on problems is shocking. The bed delivery got cancelled on the actual day of delivery and I then had to wait 4 days without a bed for it to get re-delivered. Despite choosing my actual bed delivery day was then told that it was never guaranteed to be delivered on this day! Secondly, the sample they sent me did not match the actual fabric on the bed they delivered. They tried to tell me the sample I was comparing against was a different colour but when I proved it to be the same, they simply said "The samples we have sent out may have come from a different roll of fabric which may have a slight difference in shade". Not that helpful when you order a bed to the sample. No apology or attempt to placate me, I just got "I am unsure as to how I can help further. " Will never buy from again.”

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Posted 7 years ago

“Exceeded expectations on delivery. Customer service was "first class" from start to finish of the process. They kept us informed by text, phone and email, for every step. Would highly recommend”

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Posted 7 years ago

“Exceedingly easy to deal with and record speed delivery”

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Posted 7 years ago

“Gave good estimate of delivery and met it”

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Posted 7 years ago

“Very pleased with services. Very fast delivery. I recommend bedstar to every one . Many thanks”

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Posted 7 years ago

“First class service kept informed at all times about the product impressed how much information we were given about what time to expect the delivery.Would recomend to anyone”

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Posted 7 years ago

“Order & payment made 28th Dec 2017. Delivery due on 9th Jan 2018. Delivery cancelled on 8th Jan 2018, the day before the promised delivery & I was advised of 4 week delay on stock coming in, why was I not advised earlier? Refunds will take 5 days, no compensation. Company Response: I had signed terms & conditions to accept this level of service! I had accepted T&C's, however this is appalling customer service. Shop around-don't use this company.”

Helpful Report

Posted 7 years ago

“Website very easy to use. Quick delivery. Kept well informed on delivery day of time expected. Have used bedstar before and will definitely use them again”

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Posted 7 years ago

“Excellent service from ordering to getting delivery.was kept informed by phone and text message of each stage of progress of my purchase from start to finish.could not of wished for getting better service and attention”

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Posted 7 years ago

“Although deilvered late in the day I knew exactly what was happening. And why. The driver kept in touch through the afternoon with countless apologies and eventually arrived c.9pm”

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Posted 7 years ago

“This site is fantastic with tons of variety and absolutley oodles of information to enable you to decide which mattress is best for you their informative videos are brilliant and the have very competitive pricing, they also deliver 7 days a week”

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Posted 7 years ago

“I was very pleased with the help I received to do with this order and I have used the site before and it is the first one I think of if I or any friends require these sorts of goods. Keep up the good work and thanks for the speedy delivery”

Helpful Report

Posted 7 years ago

“I ordered a bed to be delivered today, 22nd December as I just moved to my new place. I got delivered this morning only half of it??? Just the mattress and half of the frame!! I called and I was told it was supplier's fault so I won't be getting it until January!! Whose idea is to deliver the items with missing parts?? What do I do with half of a frame??? Absolutely disgraceful and unacceptable!! I have never experienced something like that. I demand the rest of the bed asap or my full refund.”

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Posted 7 years ago

“This company does what it say's on the tin, five star”

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Posted 7 years ago

“What more can I say? Just a superb, customer focussed supplier. I'll be back, with this kind of pricing and service, why would you go anyplace else?”

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Posted 7 years ago

“delivered on time. excellent service. kept up to date with delivery time with texts and phone calls.a trouble free order would recommend to everyone”

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Posted 7 years ago

“Bedstar have plenty of products to choose from, an easy website to navigate and gave excellent service from the moment the order was placed. They seemed genuinely interested in my order and communicated regularly with updates and delivery schedules”

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Posted 7 years ago

“Arrived in filthy packaging. Order incomplete on delivery although all communication said otherwise. Advised by delivery man the headboard would follow the next day. On this information accepted order and began to put bed together. The packaging had to be cut in little strips to avoid the dirt coming off on to the bed. Then found that one glider does not fit in its place, one drawer connector doesn’t work so the drawer either sticks inside or sits out of line outside. Poor quality all round. Received email afterwards to say the headboard had not even been made as the material (matching the base) had run out. No indication at all of what was happening with the headboard, or when I may have a resolution. Would NEVER have accepted the bed base without assurance of the headboard coming the next day. Will not keep the bed due to poor faults and poor quality once opened. Truly awful company. AVOID!”

Helpful Report

Posted 7 years ago

Bedstar is rated 4.0 based on 1,330 reviews