Bedstar Reviews

Name: Bedstar
Address: 98 High Street, Knaresborough
Rating: 3.98

4.0 Rating 1,330 Reviews

75 %

of reviewers recommend Bedstar

4.0

Based on 1,330 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

support@bedstar.co.uk

Location:

98 High Street
Knaresborough
HG5 0HN

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Amy Howard

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“delivered on time free in 2 days - fantastic”

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Posted 7 years ago

“2nd purchase from them, very good, delivered when they said they would and really competitive pricing”

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Posted 7 years ago

“great price - great service - have to give a bit more time to review product purchased but initial thoughts favourable”

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Posted 7 years ago

“Clear and easy website to use. Could choose the delivery date that I wanted. Got a phone call within 5 mins of order to confirm delivery details. Was sent text at 7am on delivery day to give a more specific time slot. Could check location of lorry online”

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Posted 7 years ago

“Excellent service. Received a phone call on the morning of delivery giving me a time slot between 7am and 11am .At about9.30am the driver rang to say that he would be about 5 mins. Two delivery men arrived and installed my new mattress”

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Posted 7 years ago

“Easy ordering & product arrived on time. Will have no hesitation to use again”

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Posted 7 years ago

“Excellent service from start to finish. The customer service advisor went out of her way to ensure that the product I ordered was suitable for our need”

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Posted 7 years ago

“Lovely delivery guys could not have been more helpful. Bed is great as well had it for a week now and struggling to get up in a morning!”

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Posted 7 years ago

“I ordered two beds and took a day off of work in order to be there to receive the delivery. I remained home between the hours of 7am-7pm (as they were not able to provide a more specific time). Despite the fact that I received a phone call the day before, confirming that the beds would be delivered, 7pm passed and the beds had still not arrived. I found this quite surprising as not only did the tracking log provided by XDP claim that the beds would arrive between 4:27pm and 6:27pm but also because the carrier was monitored at 12.20pm to be no more than 20 minutes from my home. Resultantly, despite assurances that the delivery would be on that day, my heavily pregnant wife and I were left without a bed were consigned to sleeping on mattresses on the floor. Moreover, due to the fact that both bedstar and xdp's phone lines are uncontactable at 7pm, we were unable to establish where our delivery was or what had happened. We were not contacted by a driver to inform us of any lateness and frankly this lack of communication and failure to deliver a product in a timely manner (especially when the time given stretched over 12 hours, forcing buyers to stay home from work!) was unacceptable. However, our experience only got worse when our bed was finally delivered, after emailing a complaint, over the weekend when we were not home. The courier had broken into our garden and left both beds out, in the open and presumably forged our signature to confirm we had 'received the package'. After complaining again to Bedstar about this, and explaining that leaving the beds in the open caused damage to the headboard. The blame was shifted to the courier (despite their legal responsibility) and a replacement headboard was sent out, taking a week to arrive! Avoid at all costs!”

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Posted 7 years ago

“My order was processed for delivery very quickly and the level of communication and information regarding delivery & tracking was outstanding.”

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Posted 7 years ago

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Posted 7 years ago

“From ordering to delivery I was kept informed most days and delivery was in the same week I ordered. Very good value as mattresseson line beat the cost of everywhere else. I would definately recommend them to my friends and family,I actually already have. Thank you”

Helpful Report

Posted 7 years ago

“Straight forward, easy arrangement, good contact support, did what they said they would, managed nice and early without having to ask! Done it before do it again. Product does what it says on the box”

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Posted 7 years ago

“Easy ordering & product arrived on time. Will have no hesitation to use again”

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Posted 7 years ago

“Must admit never heared of bedstar, however when lloking for a bed they kept popping up. After realising they could deliver very quickly decide to place an order with them. All I ca say is well done”

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Posted 7 years ago

“Terrible company. Charged £45 for delivery which was late. The bed was roughly made, incorrect parts and rude, incompetent staff dealing with enquiries. Will never deal with this company again.”

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Posted 7 years ago

“From th time of ordering the goods until they arrived the service we received was very good and professional. Would recommend”

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Posted 7 years ago

“I WAS VERY IMPRESSED WITH MY EXPERIENCE OF BEDSTAR. I WAS KEPT UP TO DATE AT ALL TIMES AND THE DELIVERY WAS ON TIME TO THE MINUTE.THE DELIVERY MEN WERE POLITE AND VERY HELPFUL”

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Posted 7 years ago

“Superb selection of bedroom products all of which are keenly priced and matched with a delivery service that is the 'Rolls Royce' of delivery services. From purchase to delivery you are kept informed of your purchase at every stage”

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Posted 7 years ago

“We've ordered four items from Bedstar this year, and every time they've delivered the goods as promised, without damage and heralded by a blizzard of e-mails and txts telling us that they've taken our order, charged our card, confirmed the delivery day and so on. And, of course, they've had the lowest prices, more or less.”

Helpful Report

Posted 7 years ago

Bedstar is rated 4.0 based on 1,330 reviews