bedworks.com.au Reviews

4.57 Rating 205 Reviews
90% of reviewers recommend bedworks.com.au

About bedworks.com.au: A simple and consistent formula helped us become a trusted name for Sydney’s bed buying clientele – always offer the highest quality beds and bedroom furniture at the lowest prices. Our commitment to this goes so far, in fact, as to offer a best price guarantee on all our products! We have established premium relationships with the best bedroom furnishing suppliers and can always offer the best prices on their products. On top of this, we routinely offer free delivery and slash prices on select products and services by up to 30% in our seasonal promotions. We realise that buying beds, mattresses and bedroom furnishings is quite an investment in time and care, and we are dedicated to making it as affordable for you as possible. Choose your next bed at BEDWORKS!

Visit Website

Phone:
1800 940 596

Email:
social@bedworks.com.au

Location:
> Stanmore Store52 Parramatta Rd Stanmore2048 Sydney, NSW> Greenacre Store234 Hume HwyGreenacre NSW 2190(opposite 7Eleven petrol station)

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Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Shipping & delivery
delivery methods
Courier, Own Driver
Customer Service
communication channels
Telephone
"We have purchased a number of items from Bedworks at Greenacre. Colin assisted us and we have been delighted with the King bedframe and side tables and the Queen bedframe and side tables for our beach house. So pleased we were able to purchase custom made purchase at a fair price. The delivery team was outstanding. They arrived on time and were very courteous. Highly recommend Bedworks."
(Greenacre Super Store) -
Hi Trisha
Happy to see you write us a fantastic review for the second time! Thank you so much for taking the time and sharing your shopping experience in Bedworks.

The marketing team and Greenacre sales team are excited to receive such beautiful words and glad to hear that you are happy with our service and products. Thank you again for supporting Bedworks business - the original custom bed shop in Sydney.

Bedworks would love our customers to share their individual creative visions with our products - why not join us and share your bedroom design on Instagram and bedworks.com.au?

Have a wonderful day!
Bedworks Team
"Very happy with product but delivery coordination could be improved"
(Stanmore Showroom) -
Hi there

Thank you so much for taking the time to write us a review. We are delighted to hear that you are happy with our product!
Sorry to hear that you might have encountered some issue with delivery coordination and we are here to listen. Customer satisfactory is always Bedworks ' goal. Would you mind elaborating a bit more in regards to the issue you experienced?
Thank you again for supporting Bedworks business, and we are happy to have you as a customer. A private message will be sent to your email for further customer experience improvement.

Enjoy your sleep!
The Bedworks Team
"The sales team in stanmore is very helpful and I got a better one compare to the bed i previously want to buy. They also gave me 10% discount for that. Very happy"
(Stanmore Showroom) -
Hi Hongxin!
Thank you for your visit to our Stanmore today. We are delighted to hear that you are happy with our service and the product.
The team at Bedworks are dedicated to delivering customers a uniquely premium mattress & bed frame shopping experience in-store and online, hence our local custom-made bedding; furniture service. Bedworks would love our customers to share their individual creative visions with our products - why not join us and share your bedroom design on Instagram and bedworks.com.au?

Thank you for supporting our business.
The BedWorks Team
"When I first started the ordering process it was a bit slow and confusing. I will say I was very impressed with the communication process regarding delivery."
Hi Cathy! Thank you so much for taking the time to share your positive Bedworks shopping experience. We are delighted to hear that you are happy with our products and service, in particular, the Comfort Sleep that you purchased. The team at Bedworks are dedicated to delivering customers a uniquely premium mattress & bed frame shopping experience in store and online, hence our local custom-made bedding & furniture service. Bedworks would love our customers to share their individual creative visions with our products - why not join us and share your bedroom design on Instagram and bedworks.com.au? Thank you for supporting our business. The BedWorks Team
"The website was easy to use. I also appreciated the great communication from Bedworks after I placed my order."
Hi Justine! Thank you so much for taking the time to share your positive Bedworks shopping experience. We are delighted to hear that you are happy with our products and service, in particular, the Rounded Corners Custom Timber Low Bed Base that you purchased. The team at Bedworks are dedicated to delivering customers a uniquely premium mattress & bed frame shopping experience in store and online, hence our local custom-made bedding & furniture service. Bedworks would love our customers to share their individual creative visions with our products - why not join us and share your bedroom design on Instagram and bedworks.com.au? Thank you for supporting our business. The BedWorks Team
"Very simple process to order, staff were very helpful when I rang to ask a question & delivery team were very polite & efficient. We also love our new bed."
Hi Leanne! Thank you so much for taking the time to share your positive Bedworks shopping experience. We are delighted to hear that you are happy with our products and service, in particular, the Oxford Custom Timber Bed Frame that you purchased. The team at Bedworks are dedicated to delivering customers a uniquely premium mattress & bed frame shopping experience in store and online, hence our local custom-made bedding & furniture service. Bedworks would love our customers to share their individual creative visions with our products - why not join us and share your bedroom design on Instagram and bedworks.com.au? Thank you for supporting our business. The BedWorks Team
"Easy to browse and shop, the ensemble was available in stock and delivered the very next day. Highly recommended."
Hi Mauricio, thanks for sharing your positive Bedworks shopping experience. We're delighted to hear you are happy with our products and service, particularly the Comfort Sleep Matrix 9 Ensemble Base you purchased recently. The team at Bedworks are dedicated to delivering customers a premium mattress & bedding experience shopping both instore and online, hence our local custom-made bed frame & furniture service. Bedworks would love our customers to share their individual creative visions with our products - why not join us on Instagram and bedworks.com.au? Thanks for choosing Bedworks!
"Very easy experience and great delivery staff"
Hi Elizabeth, thanks for sharing your positive Bedworks shopping experience. We're delighted to hear you are happy with our products and service, particularly the Laver Bed Frame you purchased recently. The team at Bedworks are dedicated to delivering customers a premium mattress & bedding experience shopping both instore and online, hence our local custom-made bed frame & furniture service. Bedworks would love our customers to share their individual creative visions with our products - why not join us on Instagram and bedworks.com.au? Thanks for choosing Bedworks!
"excellent service. I am satisfied."
Hi Weihua, thanks for sharing your positive Bedworks shopping experience. We're delighted to hear you are happy with our products and service, particularly the Sleepeezee Design bed base you purchased recently. The team at Bedworks are dedicated to delivering customers a premium mattress & bedding experience shopping both instore and online, hence our local custom-made bed frame & furniture service. Bedworks would love our customers to share their individual creative visions with our products - why not join us on Instagram and bedworks.com.au? Thanks for choosing Bedworks!
"It all happened as expected. No complaints. All good!"
Hi there Pauline, thanks for sharing your positive Bedworks shopping experience. We're delighted to hear you are happy with our products and service, particularly the Comfort Zone Memory Foam Pillow Top mattress you purchased recently. The team at Bedworks are dedicated to delivering customers a premium mattress & bedding experience shopping both instore and online, hence our local custom-made bed frame & furniture service. Bedworks would love our customers to share their individual creative visions with our products - why not join us on Instagram and bedworks.com.au? Thanks for choosing Bedworks!
Thank you for your review, Danica!
"Great bed and great service"
Hi Faye! Thank you so much for taking the time to share your positive Bedworks shopping experience. We are delighted to hear that you are happy with our products and service, in particular, the Felix Memory Foam Mattress and Soho Timber Bed you purchased and had delivered recently. The team at Bedworks are dedicated to delivering customers a uniquely premium mattress & bed frame shopping experience instore and online, hence our local custom-made bedding & furniture service. Bedworks would love our customers to share their individual creative visions with our products - why not join us and share your bedroom design on Instagram @bedworks.com.au? Thank you for supporting our business. The BedWorks Team
"Very happy with my new bed ????"
Hi Elizabeth! Thank you so much for taking the time to share your positive Bedworks shopping experience. We are delighted to hear that you are happy with our products and service, in particular, the Domino Mallory Firm Mattress you purchased. The team at Bedworks are dedicated to delivering customers a uniquely superior mattress& bed shopping experience instore and online, hence our local custom-made bedding & furniture service. Bedworks would love our customers to share their creative visions with our products - why not join us and share your bedroom design on Instagram @bedworks.com.au? Thank you for supporting our business. The BedWorks Team
"The website is easy to use and I am happy with the sample I got."
"Actual ordering process was great however delivery process needs improvement. We were given the delivery 'window' of 1pm to 6pm and advised that the driver would call 1 hour before arriving. I had to ring Bedworks at 5.30pm to ascertain what was happening and told that driver was 'running late'. Driver finally call around 6 ish to say he would be there between 6 and 7pm. Arrived 6.45pm complaining he had issue trying to find parking. I think a 5 hour 'window' firstly is quite a broad timeframe however secondly no communication - driver only called me after I telephoned chasing up delivery. No good enough."
Hi there Greg, thanks for leaving us your feedback about your delivery experience recently with your Sleepeezee series ensemble base. We’re sorry to hear of your unhappiness about our delivery service and have looked into your issue further. I’ve spoken to our sales manager in Greenacre where our deliveries originate. He reviewed your initial ensemble order made on Sunday 24 February and instructions for delivery after 4pm on Friday 1 March to Bondi Junction and was able to confirm that yours was the final delivery of the day scheduled out of 23. Our drivers were running late by that time due to Sydney traffic on Fridays in the east, which as you know can be hectic and that’s why we can’t guarantee our times. It’s also sometimes difficult on Friday nights to find parking in your area due to its popularity. He did confirm the drivers logged a call for your delivery but could not say why it might have been made late, but we can look into this further with the specific driver if you like. We hope that you are happy with your ensemble as purchased and apologise for your inconvenience. Our deliveries are made daily and we are proud of the products we supply and the service we provide. We will take on board your feedback to improve our service in future. Thanks for choosing Bedworks.
"The website was easy to use and there was so much choice. But even better than the website is the face to face customer support in store at Stanmore."
Hi Louise We are so delighted to hear that you are happy with our customised Tropez Custom Low Timber Storage Bed. We believe your spare you is becoming a smart, space-saving master! Thank you so much for taking the time to write to us your kind words. We really appreciate your honest feedback and Bedworks works hard to aim for a better furniture shopping experience. Your review of our Stanmore showroom customer service has been reported to our management and we will improve our training in our customer service. Again, we are glad that Bedworks custom-made storage bed offer you a better improvement for your renovated home. It's a pleasure to have you as a customer. Bedworks would love our customers to share their individual creative visions with our products - why not join us and share your bedroom design on Instagram @bedworks.com.au? The BedWorks Team
"Happy with the mattress and delivery"
Hi Camille We are delighted to hear that you are happy with your purchase in Bedworks! Thank you and we appreciate the time you spent to write your kind words. The Comfort Sleep Posture Indulgence Latex Medium Mattress you purchase is no doubt one of the signature product in Bedworks range. It's an Australian-made commercial brand comfort sleep mattress that made of premium latex and excellent support layers. Enjoy your sleep and if you have any further question please don't hesitate to contact Bedworks customer service 02 97906100. Have a good day :) The Bedworks Marketing Team
"good quality bed and nice website but their customer service over the phone needs to improve"
Hi ilnaz Thank you so much for taking the time to write us a review, and we are delighted to hear that you are satisfied with our product and our web service. Excellent quality of customer service is what Bedworks persuing besides the premium products, and we take every individual review seriously. Please accept our sincere apology and rest assure the marketing team has reported to the management in relation to the phone-service you experienced. Thank you again for supporting Bedworks business. Bedworks would love our customers to share their individual creative visions with our products - why not join us and share your bedroom design on Instagram and bedworks.com.au? The BedWorks Team
"Delivery guys were polite and helpful. I'm very happy with the whole process."
Hi Nicholas? Thank you so much for your kind words? We are so delighted to hear that you are happy with our service and products. Bedworks always aims for providing excellent products with the best customer service. We are glad to see our effort please every customer :) The Domino Norgay Firm Mattress is a 5-zone dual-layer pocket springs mattress which targets five critical areas of your body for a well-supported sleeping experience and offers ultimate comfort. The breathable layers make it more soothing and relaxing in this hot summer season. Bedworks would love our customers to share their individual creative visions with our products - why not join us and share your bedroom design on Instagram and bedworks.com.au? Thank you for supporting our business. The BedWorks Team
bedworks.com.au is rated 4.57 based on 205 reviews