Bedworld Reviews

Name: Bedworld
Address: EXPRESS HOUSESTATION ROAD, HUDDERSFIELD
Rating: 3.51

3.5 Rating 839 Reviews

62 %

of reviewers recommend Bedworld

Company Reviews

Questions

Metrics

3.5

Based on 839 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

02039463800

Email:

info@bedworld.net

Location:

EXPRESS HOUSESTATION ROAD
HUDDERSFIELD
HD2 1UT

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DO NOT BUY FROM THESE SCAMMERS. I ordered 2 beds on May 2nd 2020. A few days later they only delivered one bed. Telling me the other one would come later that week. It didn’t. I was then promised a delivery date twice more but nothing came and no one ever answered my request for a refund. Today, 3 months later, I have finally won a PayPal case to get my money back. Read the reviews. They have done this to many many people. DO NOT BUY FROM THESE SCAMMERS!! They done even deserve one star.”

Helpful Report

Posted 4 years ago

“I ordered a memory foam mattress with a divan base, after only a couple of weeks the base broke, had another one delivered this one has just broken, they must use the cheapest timber than can buy. I will at some point take apart the broken base and will put photographs so everyone can see. Avoid buying from them as not quality items as advertised.”

Helpful Report

Posted 4 years ago

“Had delivery, three out of four items were damaged or dirty. Had terrible customer service from BW, offered me £35 refund. One of the items which is severely damaged is worth more than that. Absolute insult. Would not buy from here again. Dreadful!!”

Helpful Report

Posted 4 years ago

“Worst company I have ever dealt with, head office will not take calls (because they know all they would be dealing with is complaints) can only email and then they do not reply. Avoid this company as they are shocking”

Helpful Report

Posted 4 years ago

“Absolute joke of a company. Ordered a memory foam mattress £79. Doesn't look nothing like the image in the picture on eBay. Contacted there customer service who were rude as anything. I opened a return as an agreement was made for a partial refund. The partial refund did not happen and when contacted the company they wanted me to change the review before refunding any money. Because I said no this they because rude and requested to refund full amount of money and collect the mattress. But because they have already failed to refund as agreed before I wasn't happy with them collecting the mattress and then refunding money. This then became a debate and at no point could the company give me any vote of confidence that I'll be refunded with no issues. I suggest don't ever order from this company absolutely outrageous and disgrace. Currently still waiting for a refund via PayPal now. I've opened a dispute”

Helpful Report

Posted 4 years ago

“WARNING!!!! DO NOT ORDER FROM THIS COMPANY... I placed an order on the 13th June with an estimate delivery date 7- 10 days. Only today received the bed. The entire time I had been chasing no update. Was given delivery date about 2 weeks after I placed an order and on the day received a text to say "cannot deliver due to damaged bed". No other communication from the company, no alternative date. I sent countless emails and finally received a email to say we will be delivering soon... What is soon... How long is a piece of string... There is no contact number for you to follow up. Save yourself the DISTRESS AND DO NOT ORDER FROM THIS COWBOY COMPANY. 6 weeks delivery and no apology... Simply DISGUSTING NEVER AGAIN... AND WOULDN'T RECOMMEND! STAY AWAY”

Helpful Report

Posted 4 years ago

“Bunk beds delivered but no mattresses as ordered so not capable of being used. No telephone access. No response to urgent email. If no response within next 24 hours will leave another review. I might not then be feeling so generous.”

Helpful Report

Posted 4 years ago

“Ordered 2 beds, and paid for a weekend delivery. The ordering online was straight forward enough, but that was it. Bed World have the worst customer service going, replying to emails after 3 days, only have an answer machine to take calls; leave a message, they never got back to us! As for the weekend delivery, over four weeks we were offered two Wednesdays and a Thursday. They obviously have a different idea of weekends! Tried to ring the local Bristol shop/office, phone just rang and rang, not even a message facility. We had to take an unpaid day off to receive the order. Told it would be between 0800 and 1800 hrs, the delivery driver turned up at 0630hrs, no phone call. Couldn't even get that right, and to add insult the delivery note had on it in two places "weekend delivery". What an absolute disaster, I run a multi drop service desk for the company I work for, who ever pretends to run this company's delivery & customer service would not last five minutes with mine! To avoid stress, please avoid this company!”

Helpful Report

Posted 4 years ago

“Absoutley disgraceful I ordered a mattress for my son it arrived whilst I was at work husband opened the packaging to put on the bed I arrived home a few mins later said it wasn’t the right mattress as nothing like the photo rung up immediately asked them to collect it as still in area as they had told us where they were going told me it would cost me £79 for the privilege customer service disgraceful just said it is the same quality just different Design but the quality is so so low wouldn’t do a thing other than if I paid £79 DONT WASTE YOUR MONEY”

Helpful Report

Posted 4 years ago

“If I could give 0 stars I would, awful service. The worst I have ever experienced. Bed delivered with no assembly instructions and missing parts. Tried to contact them several times to get it sorted however keep getting generic acknowledgement emails saying they will aim to respond but do not actually respond to the emails. The acknowledgement emails have stated they will respond withing 24 hours of receiving the email. It was been two weeks and still no response. They are happy to take your order and money but when it comes to any aftercare they could not care less. Shameful behavior. You would think responding to an email and sending out the some instructions and missing parts would be fairly straightforward, however not so for this incompetent company.”

Helpful Report

Posted 4 years ago

“DO NOT IGNORE THIS REVIEW!! As someone who very rarely writes reviews, the horrendous experience I've had with this company has forced me to. The best thing this company can do is simply pack up and find something else to do with their lives. This is easily the worst experience I've had with any company in my life. After ordering a bed over a month ago, 2 cancelled deliveries (cancelled by bedworld), dozens of emails FROM ME to reschedule deliveries, and ridiculous excuses, I am left with no bed and still awaiting a refund. Bedworld cancelled my deliveries ON THE DAY OF DELIVERY with 2 ridiculous excusues: 1) the bed was broken in transit, 2) The delivery van broke down and there are no other vans available to deliver. This company is a joke and a scam to say the least. PLEASE save yourselves weeks of stress and wasted time and money and purchase your bed anywhere else.”

Helpful Report

Posted 4 years ago

“I still haven't received the bed that I ordered over a month ago. Wasn't given an order number. No phone contact just a recording saying that they are closed. Very rarely reply to emails. The last one I received said that if I sent more emails then it would result in me going to back of queue. When I asked for refund they said they required order number ( which I wasn't given). Going to try trading standards. Steer clear. Very dodgy”

Helpful Report

Posted 4 years ago

“Absolutely horrendous. No follow up details. Delivery was as bad as it possibly could be. 1 delivery driver who was very rude, scruffy and the most unhelpful person I have ever met. It was a cash on delivery sale, he would not sign the delivery note that I had paid in full. Made rude comments about the way the money was counted in front of him and just walked off with the cash in his pocket, did not offer or give the change, so I call that stealing. A most horrible experience and would never recommend this company.”

Helpful Report

Posted 4 years ago

“Awful, awful company. Three failed deliveries as bed was “damaged in transit” three times! The last text to inform me the bed was no being delivered was an hour before the allocated time. Asked for a refund and now takes another ten days. Awful company, steer clear.”

Helpful Report

Posted 4 years ago

“I bought 4 single mattresses a king size one And a bunk bed. My order was delayed due to stocking issues and when the bunk bed did arrive a part was faulty. I reported the fact and after many emails, messages And 3 wks later they still haven’t solved the issue. I paid over £900 for everything and my two boys are sleeping on mattresses on the floor. Totally unacceptable and they promised to resolve the issue but after initial replys they’ve stopped replying. Shocking customer service.”

Helpful Report

Posted 4 years ago

“very bad service wrong item delivered no anwer when we try to contact”

Helpful Report

Posted 4 years ago

“DO NOT ORDER FROM THEM!!! I would give negative score if I could! Spent nearly £800 on two beds, when arrived last Tuesday, we found out one bed with stained end panel, the slats came with the bed are in wrong size. So I can’t use the bed! The other bed are in the wrong colour, The colour completely different from their colour sample on the website, I ordered plush silver colour, but it arrived with brownish grey colour, and the bed has awful smell. Customer service number goes to auto answering , email to them 3 times , then eventually got one short reply, no intention to solve the problem , probably they don’t read your email at all! after over a week, I’m still waiting for them to exchange the stained panel and slats, the service is completely disgraceful and unacceptable! I’ll going to report this to trading standards and consumer watchdogs for complaining. Do not order bed from this company, as soon as the bed arrived at your house, they don’t bother about the rest!”

Helpful Report

Posted 4 years ago

“I had this Mattress bought for me back in November..IT IS AWFUL .. and had gone through eBay ..the reply was to return BUT it would cost more than worth..l have been unable to contact by phone as no dialing ... have had to buy another as it is SO BAD .. LUMPY AND INEVEN .. AWFUL”

Helpful Report

Posted 4 years ago

“I would give negative score if I could! Spent nearly £800 on two beds, when arrived last Tuesday, we found out one bed with stained end panel, the slats came with the bed are in wrong size. So I can’t use the bed! The other bed are in the wrong colour, The colour completely different from their colour sample on the website, I ordered plush silver colour, but it arrived with brownish grey colour, and the bed has awful smell. Customer service number goes to auto answering , email to them 3 times , then eventually got one short reply, no intention to solve the problem , probably they don’t read your email at all! after over a week, I’m still waiting for them to exchange the stained panel and slats, the service is completely disgraceful and unacceptable! I’ll going to report this to trading standards and consumer watchdogs for complaining. Do not order bed from this company, as soon as the bed arrived at your house, they don’t bother about the rest!”

Helpful Report

Posted 4 years ago

“Ordered a bed and mattress. Bed was fine, but the mattress was absolutely disgusting - must have been stored for a long time somewhere not fit for storage - smells musty and has been airing in the garden for two days as it cant be used until it has been completely cleaned. Dont recommend,”

Helpful Report

Posted 4 years ago

Bedworld is rated 3.5 based on 839 reviews