Bedworld Reviews

Name: Bedworld
Address: EXPRESS HOUSESTATION ROAD, HUDDERSFIELD
Rating: 3.51

3.5 Rating 839 Reviews

62 %

of reviewers recommend Bedworld

Company Reviews

Questions

Metrics

3.5

Based on 839 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

02039463800

Email:

info@bedworld.net

Location:

EXPRESS HOUSESTATION ROAD
HUDDERSFIELD
HD2 1UT

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Yue Zhuo

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased a mattress from Bedworld only to find that it was not a mattress that you can flip over and use both sides. Never heard of this before but was told is the modern way now. I said I was not happy with this but was told if I wanted to return mattress I would have to pay a returns fee. There is no customer service at all and I would not recommend Bedworld. My advice is stay clear of it.”

Helpful Report

Posted 3 years ago

“Worst company ever. Avoid them. Bed was cheaply made, poor quality and damaged. Impossible to get through to customer services (no answer on the phone for days) and they did not respond to any of my emails. Had to arrange through my local store for the bed to be returned. Collection was arranged for one week later (their first available slot apparently) Waited all day and bed wasn’t collected. Complained to my local store as couldn’t get through to anyone in the company. Eventually rung back by rude man who claimed to be “Manager of all the stores” but wouldn’t give his name. Still awaiting the bed to be collected and get refund. This company is appalling. Rude, unprofessional and unhelpful and the product quality is disgraceful.”

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Posted 3 years ago

“Product not as advertised. Customer service is awful. I will try and avoid them if possible.”

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Posted 3 years ago

“Long story short NEVER AGAIN! Several cancellations.. Terrible trying to get through on the phone.How can a delivery driver not notice a mattress missing.. Delivery notes don't obviously get checked. It was exhausting”

Helpful Report

Posted 4 years ago

“Very poor. Don’t answer any queries and very rude staff. Buyer beware, if it’s too cheap to be true, it is.”

Helpful Report

Posted 4 years ago

“DO NOT ORDER FROM THIS COMPANY !!! Broken bed delivered. Don’t answer phones or emails to sort out replacement so haven’t had a bed in a week! Wish I had read reviews before ordering from this awful company. Customer service is disgusting. I had a phone call from a lady that just said bed will be delivered Tuesday before 12 she then hung up. My bed turned up at 5.30 pm that evening! Glad we are in lock down otherwise I would of lost a days pay. You wait on hold for an hour then the phone just gets cut off! Impossible to get hold of anyone. I hope this company goes bust so no one else has to go through this”

Helpful Report

Posted 4 years ago

“Poor customer service Don’t delivery after verbal confirmation of a delivery date Much later than advised. Then a no show of delivery no warning no contact made from bed world You Can’t speak to anyone because after holding three times for 90 minutes they cut you off If you email you don’t get a response No communication what so ever and I’m still in the dark where my delivery is ??? Avoid avoid avoid”

Helpful Report

Posted 4 years ago

“Ordered a bed. Sent to my billing address not delivery address. Saw this on the order contacted them twice to say it was the wrong address. Confirmed it was changed and the date would be delivered, turned up at the wrong address and late. Driver refused to take the bed to the correct address. Reluctantly said would take the bed he dragged the first 2 part of the bed off the van and asked my husband to carry them with him. Got the final piece the headboard and it was incredibly damaged. Refused the bed said dont want it driver refused to take the parts he had unloaded back and only took the headboard saying call up get it replaced?? Took 3 hours of my time to try and get through on the phone after being hung up on 3 separate times. Tried chat spoke to Megan who half way though our chat disconnected me after telling me there were no drivers in the area to collect the bed and she would process a refund. (Also to add the parts of the bed that they have left are also damaged) Got back through to Megan after telling her she cut me off to be told she thought id gone?? She again advised a refund would be placed Contacted them on Facebook who advised refund had been placed and bed half already been collected (still sat in my father in laws kitchen) I had to send a picture to prove it hadn't been collected. I was told earliest bed could be collected was 3-5 working days was meant to be picked up yesterday got a phone call to say will be today (Xmas eve) Chased refund still not in after over a week ignored on Facebook. Phone lines never answered and disconnected and messages being ignored too. Im waiting for £700 back and them to removed half a broken bed DO NOT EVER USE THIS COMPANY ABSOLUTELY SHOCKING EXPERIENCE”

Helpful Report

Posted 4 years ago

“Do not use this company bed frame broke one month in, it was only used by my 12 year old it was not fit for purpose the metal frame broke in the supporting area, bedworld are choosing to do nothing about it and ignoring me, I have contacted trading standards, read the reviews on Facebook to get a clear picture of this company”

Helpful Report

Posted 4 years ago

“If I could leave zero stars i would! As this company does not deserve even 1 star! They have taken my money and not delivered my bed. They are ignoring all my calls, emails and messages and have even blocked me on Facebook when I've asked them to contact me. They are a scam!!! I have since seen hundreds of negative reviews for this company, I just wish I had seen them before investing £800 into an invisible bed!! I will be taking this further, as my daughter is left with out a bed now....right before Christmas too!”

Helpful Report

Posted 4 years ago

“Before you read on, please DO NOT PURCHASE FROM BEDWORLD. I do not want you to go through the same experience i did. I did happen to google Bedworld before buying a bed from them (just like you probably are). I thought i could be one of the lucky ones, great price, and if i choose the best of their stock, it can't really go wrong can it? Well it did, absolute nightmare. The amount of running around you do is equivalent to the money u thought you had saved. We bought 2 beds with headboards and 1 mattress. It all went wrong when it was the date of the delivery. We waited all day and there was no sign of the bed. Phoned them up, they said it would be delivered 2 days later. 2 days later still no bed. Then we got a call saying it would arrive in 1 week now. We had to go out of our way to make ourselves available each and every time. After a week the order arrived however with 1 defective mattress and no headboard for the king sized bed. We were chasing for weeks, their customer service (or shall i say lack of it) is truly appalling. They don't pick up the phones, they say they will contact you and don't, they don't answer emails and the list goes on. So after chasing for a few weeks - 1 month, we had to make the 1 hour drive down to the Brent Cross Store and speak to them directly in order to get the headboard delivered and the mattress returned. Then again, when they were due to deliver the headboard and pick up the mattress, they didn't arrive. So after a lot of phoning, not getting through etc they arrived 2 weeks later. We went to fix the headboard onto the bed, but it would not hold, the holes in the bed were in the wrong place. In a normal situation we would have got an exchange. But knowing how shoddy Bedworld are, we decided to keep the bed and just prop the headboard again the wall to hold it up. We simply did not have the time to get that picked up and afford another 2 days out of work. We waited 2 months to receive our refund for the mattress, but did not receive it (again going through all the means of contacting them). We then had to raise a section 75 claim and get our money back through the credit card company.”

Helpful Report

Posted 4 years ago

“As many other people have experienced their customer service is atrocious. I was told something different every time I spoke to someone, unfortunately they can't be trusted.”

Helpful Report

Posted 4 years ago

“Absolutely Appalling Customer… Absolutely Appalling Customer Service...! I ordered my bed and paid for express delivery. First signs were that all was going well, within 4 days i had received my delivery date to be delivered on the 6th day. However on the day i received a text message to say the delivery was cancelled due to unforeseen circumstances (the bed broke upon loading onto the van!). 3 weeks later and even with daily calls to the call centre (where they seem to routinely put you on hold for one hour before considering taking your call) they could not confirm when my bed would be delivered. They eventually confirmed that it was with dispatch who would phone to arrange a new delivery date. After the 4th week, dispatch still hadn't phoned. I therefore called and emailed to cancel my bed order but still haven't received my refund. They only gave me a refund for the express delivery service payment but not for the bed itself. I'm therefore unfortunately going to have to continue to call their help desk for goodness knows how long before I eventually receive my refund. Since then i purchased my bed from another company where i received it within the same week. Anyway that was my experience with Bedworld. To anyone reading this some words of advice. Do not bother emailing. Nobody replies and when questioned they claim not to have received any emails even though i regularly get acknowledgements back. Secondly, do not trust anything anyone on the help desk says, even something as simple as a request to confirm they have cancelled my order will not be honoured. Thirdly, don't ask to speak to a manager or state that you wish to complain as they simply hang up the phone on you. Finally, to save yourself the hassle, just don't place the order with Bedworld in the first place. Find another company. Preferably one that has greater than a 50% positive rating....”

Helpful Report

Posted 4 years ago

“The best bit of whole service was the guy in store most helpful but sadly after that poor poor poor .The bed never turned up on the day so slept on floor for 4 nights then when it did arrive the headboard was wrong one have been offered a part refund but as yet nothing and no one wants to talk too you and lastly drivers don’t wear face masks as stated either avoid avoid”

Helpful Report

Posted 4 years ago

“Bed due today between 7 - 12.... not turned up and I’ve taken a day off work. Was on hold for 57 minutes then cut off from main switchboard.... lakeside shop not picking up calls..... could someone please call me before I drive down! Thank you, (email address added and u have my contact number)”

Helpful Report

Posted 4 years ago

“Beds delivered quickly and seemed great, less than 6 months in and the castor snapped and twisted the bed frame, one of the mattresses has gone already and the second frame snapped at the bottom when my son sat on it. Totally gutted wish I'd kept my bunks 🙁”

Helpful Report

Posted 4 years ago

“Had a recorded message 2 days ago to say my bed will be delivered on Wednesday ( today) between 7am and 7pm, after getting rid of my old bed this morning to. Then find out at 4:30pm after ringing them that it wasn't going to be delivered today!!”

Helpful Report

Posted 4 years ago

“Waiting all day for delivery and no one turned up. No contact!! Multiple emails sent no response!!!!”

Helpful Report

Posted 4 years ago

“Ordered back on 30/09/20, order should of been fulfilled within 10-12 days middle of October I called and was told oh don’t know why it hasn’t been delivered, was told would come to me by Tuesday 20th and I would get a call at the weekend to arrange a time, no call came, I called on the 19th on hold for 35mins only got through by messenger, then told would come Thursday 22nd, nothing came then again only could get through by messenger, was promised Saturday 24th and guess what didn’t come but got a text saying it wouldn’t. Got a call Monday 26th saying delivery Wednesday, I said no I am cancelling and that I want to speak to Adam who I had been dealing with, was told he would give me a call Tuesday (today) guess what nothing. Now awaiting a refund and response won’t hold my breath as I could pass out. DON’T ORDER there are many other companies who will fulfill there customer orders in time, intact with good customer service, this place is none of them”

Helpful Report

Posted 4 years ago

“No traking service for delivery unable to get help on their customer service unable to contact the delivery service”

Helpful Report

Posted 4 years ago

Bedworld is rated 3.5 based on 839 reviews