Name: Bedworld
Address: EXPRESS HOUSESTATION ROAD, HUDDERSFIELD
Rating: 3.51

“I order the mattress 31 of the August, I got it delivery after I call the agency 2 times, and I got the wrong mattress, it took me again few phone calls to get the delivery and surprise-same wrong mattress what I got at first. Now, it`s 26th of the October I still waiting for the refund, I do not understand how long I have to wait for my money :(”

Helpful Report

Posted 4 years ago

“I would give no stars but it does not let you. Staff in shop very nice but product and service from the warehouse terrible. I ordered an ottoman bed and hydrolics did not work, they sent replacement ones through the post for us to fit ourselves and they still don't work. So we have now been waiting nearly two weeks for new hydrolics. The mattress had a hump all down the middle so they said they would replace the mattress. We have waited two weeks. They phoned to confirm delivery of new mattress and to take away defected one. The driver is alone so needs help to get the mattress off the van as we ordered a super king size. They phoned us twice to confirm delivery and pick up of mattress, they advised someone must be in and other mattress must be in the hall ready to collect. I waited in all Friday and my son took the day off work to help and no delivery arrived. So the next day I phoned the shop and apparently they were only delivering my mattress if they could squeeze us in the deliveries that day, so the next delivery will be the 6th November. So we had to take the mattress all the way back upstairs. The mattress we ordered is a super king and it's very heavy it takes two strong people to move it. I have had a disgraceful experience and it is still not resolved.”

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Posted 4 years ago

“Took 10 days to deliver, then when the deliver man came he didn't ring the doorbell for some reason. He just rang my phone which I didn't know to expect. Then when I rang him back he said that he wasn't coming back to deliver it. Had to reschedule a delivery which took another 5 days. Finally got the mattress as I had to sit by the phone because this company doesn't know how to ring door bells for some reason. Finally I got a call and went outside and got my mattress. The mattress I got was the mayfair pocket spring one which says has memory foam which sounded luxurious. The thing turned out to be like sleeping on a slab of concrete and is so hard that it's gave me back ache which I have never had in my life from a mattress. Looked at the returns policy and apparently you have to pay them £79 to take your mattress back and return or exchange it which is a joke. It should be free. Anyway, I wouldn't recommend this place. Bad Delivery service, bad customer service and terrible products but I guess you get what you pay for! I'm not paying £79 for them to return it as I think that this is criminal. They must have made all these reviews up to be honest with you as this company is rubbish. Avoid.”

Helpful Report

Posted 4 years ago

“Worst company I’ve had to deal with they are more than happy to take your money but won’t actually deliver the bed you order then when you try and phone to speak to somebody you get some rubbish excuses so now I’ve been trying to get a refund and have had to go to my bank so Avoid Avoid Avoid”

Helpful Report

Posted 4 years ago

“Avoid. Poor quality, wrong fabric, the handle on the mattress came of on my hand, I should have read the reviews, Customer service is non existent. I can’t see this company lasting long”

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Posted 4 years ago

“I wish I had read these reviews before I ordered 2 beds from the Thurrock store, I was given a delivery date and told I will get a call 24hours before to confirm a delivered delivery slot, this did not happen, phoned head office and waited48mi utes to get and answer only to be told they did not know where our order is, we were told he would ring us back in 10 minutes, 1 hour later my husband rang them back and waited another 42 minutes told he will ring back, the conversation got a bit heated and then he said the beds will arrive between 1 and 4pm, still no show! Rang the store and he was about as good as a chocolate teapot. Apparently the shop and the delivery are 2 completely different companies and he has no way of contacting them, I hope this helps a you if you of ordering. The customer service is appalling and I will be going into the store and will not leave till I have my money back.”

Helpful Report

Posted 4 years ago

“I ordered my bed on the 30/09/20, it is now the 19th, I called last week to be told it’s only 2 days overdue, but was also told oh don’t know why it hasn’t been delivered, told logistics would deliver on Tuesday (tomorrow) and I would have a call at weekend to arrange time (nothing) tried calling today on hold for 30mins with no answer and just kept ringing, still have no idea if I am going to get the bed tomorrow 20 days since I ordered. Really bad customer service, I have emailed no reply, I have messaged no reply, I have tried to call the London store (no answer), is someone actually going to contact me or have you just taken my money and I am not getting the goods”

Helpful Report

Posted 4 years ago

“Terrible terrible terrible!! I ordered a bed which came out for delivery, the delivery man called me to tell me he couldn't find where I lived and hung up. I tried to call back to see if he was delivering the bed or not and no answer. Then I emailed, called and also FB messaged BedWorld to ask what was going on with my bed and I am still waiting for an answer almost 2 weeks later!!! They havent replied to any of my emails and I can't get through via phone. Terrible customer service when you have to keep chasing them for something I have bought and chase my own money”

Helpful Report

Posted 4 years ago

“I have been on the phone trying to reach customer services for the past 3hours and have been cut off x5times and phone keeps on ringing. I have emailed and no one has answered. My bed that was delivered has no fixings for headboard or legs, and has a faulty ottoman feature. Appalling service.”

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Posted 4 years ago

“Bad customer service, no body answers the phone. Been on call between 1pm and 4pm. 3hours of hold got cut off x5times. Only to notify my fixings for headboard and bed were not delivered. I have a bed that has a faulty ottoman feature. No phone call return, no answer, keeps ringing. No response to email.”

Helpful Report

Posted 4 years ago

“Ive been on the phone to customer service got cut off 3 times after waiting for 45mins per phone call, its been a total of 3 hours now since trying to contact someone about my missing fixings for my bed and the ottoman feature on it thats faulty.”

Helpful Report

Posted 4 years ago

“We ordered a bed and headboard with upgraded material and feet. 2 weeks later we got a text from them stating that we could organise a date to be delivered. Setting the date we both took time off work to gain delivery for the bed. 6:00am on the day of the arrival we received a text stating that only the headboard would be delivered and that they did not have the actual bed in stock. I contacted bedworld and asked them why this had happened. Apparently the courier messed up and did not put the bed on the lorry. We have now cancelled pending a refund 2 weeks time wasted and a days holiday from work wasted.”

Helpful Report

Posted 4 years ago

“We ordered a bed and headboard with upgraded material and feet. 2 weeks later we got a text from them stating that we could organise a date to be delivered. Setting the date we both took time off work to gain delivery for the bed. 6:00am on the day of the arrival we received a text stating that only the headboard would be delivered and that they did not have the actual bed in stock. I contacted bedworld and asked them why this had happened. Apparently the courier messed up and did not put the bed on the lorry. We have now cancelled pending a refund 2 weeks time wasted and a days holiday from work wasted.”

Helpful Report

Posted 4 years ago

“We ordered a bed and headboard with upgraded material and feet. 2 weeks later we got a text from them stating that we could organise a date to be delivered. Setting the date we both took time off work to gain delivery for the bed. 6:00am on the day of the arrival we received a text stating that only the headboard would be delivered and that they did not have the actual bed in stock. I contacted bedworld and asked them why this had happened. Apparently the courier messed up and did not put the bed on the lorry. We have now cancelled pending a refund 2 weeks time wasted and a days holiday from work wasted.”

Helpful Report

Posted 4 years ago

“Avoid this company. Ordered a bed, received a text saying ‘unforeseen circumstances mean it can’t be delivered’. Heard nothing else. No response to email. No one answers the phone.”

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Posted 4 years ago

“Paid for express delivery ... what a joke that is! An estimated delivery time of 12 working days. 16 have now passed and no word. Tried an email, unresponsive, phone has me on hold as we speak, this after 2 x 1 hour calls that went unanswered. So apart from the waste of express delivery fee which was charged at £60 I might add, I am still without the product I have paid for. I think my next call will be to trading standards.”

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Posted 4 years ago

“Ordered bed with headboard. Unfortunately they send wrong size headboard. I spoke to someone over phone couldn't swap cause van break down that's why nobody come at the day. 2 days later get email that headboard left outside my house. Not recommended at all cause of customer service. After 5 weeks still not have a right headboard and looks need to buy another one somewhere else.”

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Posted 4 years ago

“Do NOT buy of this company. Delivery a fiasco, inadequate fittings, shoddy workmanship and damaged on arrival. My letters of complaint have been totally ignored. Paid over£400 and custom is completely unappreciated! Wished I had read reviews before buying. AVOID.”

Helpful Report

Posted 4 years ago

“Do NOT buy from this company! Fiasco delivery, shoddy workmanship, inadequate fittings AND damaged on arrival. Letters of complaint are totally ignored. Cost over£400 and custom is completely unappreciated. Wished I had read reviews before buying!”

Helpful Report

Posted 4 years ago

“I ordered a electric bed for my poorly father, they sent one older gentleman whom was to old too delivery from the van, she asked to return it or come back when there was two men to lift it, he replied he couldn't do that. my 65 year old mother helped him, and tipped the driver £20 even tho it was left at her door, and now is suffering from a bad back, we wasn't advised the item would come as a whole piece, now we can't be it up the stairs. Rung numerous of times can't get through, sent emails they finally replied there will be a £79 charge. Disgusting after service it bed is obstructing the way in there small home, obviously this bed was purchased for someone in bad health. But still waiting for someone to collect it, terrible service. Don't buy from here.”

Helpful Report

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Bedworld Reviews