“I left the below review on another site and was going to leave it at that. However after the appalling insults thrown at me today I've updated my review, contacted the reviewing media with a complaint, evidenced the purchase, evidenced the insults and am considering taking action over the foul language made by a company that appears to have upset too many people.
Have a read and form your own opinion.
Early June 2019.
I'm not a business just a customer that paid £24-99 for a Granny Smiths tree from these people.
I purchased this tree just over a week ago and when it arrived it looked almost dead. The leaves were brown, it was spindly and the way it was shipped was shocking (although I don't know a better way to ship it) It was a shocking specimen and nothing like the advert portrayed. I realise there's always a difference between advertising and the actual item but really......
Anyway we planted it on the day we received it and kept our fingers crossed. Within 48hrs the tree started to display black spots as well so we got someone to look at it and they confirmed it had a fungus infection so we spent more money to try and save/treat it.
I contacted 3fatpigs (T/A Beechwood Trees) by email and got a response back within 24hrs. I was told to forward a photograph to them. This I immediately did and they responded telling me there was nothing wrong, there was no black spots, they have their stock regularly checked and basically giving me the "go away" vibe.
So I now have a tree that we are trying to save, I've had to purchase treatments for this tree and I paid £24-99 for the pleasure.
Adding insult to injury 3fatpigs sent me an email asking me to review the transaction with them so I answered honestly and politely but didn't pull any puches. After vetting the review they failed to print it....what a surprise.
I have no idea what response they may now leave to the feedback I've left here but all of the above is 100% true, I have a trail from the point of purchases to leaving this feedback to evidence the above and I certainly do NOT recommend doing business with this crowd.....please give me my money back !!
10/7/19
I've just received a response to this review from 3fatpigs which I believe is not visible to the public.
The response read "You're a lying a......e" I think that speaks for itself. I've also noticed they have used the above terminology towards other reviewers so I'm contemplating reporting them for foul language and intimidating behavior.
I wish I'd read the other reviews before I purchased from these people.
I also note my review is under investigation on the grounds that its a fake review (along with numerous others) As stated above I can evidence the item was purchased, show the payment details and confirm the conversations I had with a 3fatpigs employee....twice.”
“Seemed like good prices so thought I would give them a go, purchased through Amazon on the 24th March; prime delivery not included so i paid for their 3-5 day shipping, estimated arrival 1st April.
April 1st came and went, message sent by Amazon that it was delayed with no info why. April 2nd they asked for a review! Left a poor one on Amazon: FINALLY
contacted directly by the seller (Graeme) who sarcastically said it was my fault as I hadn't contacted them, even though they had sent automated messages about the late delivery. He then tried to bribe me with a free plant if I would change the review. He replied to three messages again sarcastically insinuating it was my fault, but never bothered to dispatch the late items; I had to get Amazon to force them to refund the price in the end as they would not respond.
I can't comment on the plant quality as i never actually received any, but as a landscaper with 10 years experience in dealing with numerous garden centres and nurseries, this is by far the most unnecessarily difficult and rudest company I have ever been in contact with -
Avoid at all costs!”
