“Bought a silver birch from this company via ebay. Was described as stunning mature tree. What a joke!! I received a dead twig which had obviously just been put in pot as there was practically no rootball. Was met by abuse when I complained and they refused me a refund or replacement. Ebay no help at all. Have planted it up but six months later it is obvious that it is dead. Do not buy from this company.”
“Like others that have posted I wish, really wish, I had read the reviews before purchasing from Beechwood nurseries. I bought a Peach tree and Cherry tree. Due to my wife and I getting wires crossed she bought the same trees as well. We decided to keep both. The Cherry trees are fine and doing well. The Peach trees started producing leaves that never got very big and then shriveled. Waited hoping they would recover but now looking very dead.
Okay that happens, but bit strange both died.
Contacted customer service who requested photos of the trees. Upon receiving they said looks like they weren't watered when they started producing leaves. Well they were watered and a Nectarine tree purchased at the same time (from another supplier) and watered in the same way has thrived. Tried contacting customer service several times about a refund and they are not replying.
Problems happen and you have to judge a company on how it responds to complaints. Ignoring your customers isn't good.
My recommendation is go elsewhere for your plants, because if you have a problem it will be your fault.”
“I was very disappointed with the two hydrangeas I bought from Beechwood Nurseries, especially as they were bought for a present. They were in poor condition, pot-bound and over watered. I shan’t buy from them again.”
“Do not use this company.
Ignore the fancy website.
Ordered 10 beech plants. They sent me 10 dead sticks and refused to rectify the problem. No refund or replacements despite several emails and a letter to the directors - mostly ignored.
It speaks volumes about a company that would rather have a bad review than refund 22.99!
Name and shame - beechwood nurseries, 3 fat pigs, directors Mr Robert Calvert and Mrs Ruth Calvert.”
“If I could give 0 stars I would. Ordered 100 hawthorn trees from them in April. Only 18 developed, the rest are dead. These were planted the day after delivery and all planted together. No reply when I contacted them. Complete waste of 75euro and waste of time. Never again.”
“Ordered A lilac tree from them on Ebay came as a thin 9" bare stalk in a 2L pot after nurturing for six weeks it grew strange leaves had it identified on Plant identification UK site by 93 members as a currant wrote back asking to be sent what I ordered advising of identification. Also that I had two mature lilac trees in the garden to compare the leaves to and it had spikey leaves that were thick not thin pale green spear shaped lilac leaves. They claimed they sent the other lilac trees which had been planted by the previous property owner in the mid 1980's. Their company was established in 1997. I repeatedly called over a week asking in voicemails to get a return call and made over 40 calls in a week most where the phone just rang out over the day. Emails are responded to on Ebay by Lenka who ignores requests to get a replacement and responds aggressively looking to blame rather than support the customer for the issues. I sent photos to illustrate the issue. She initially said I hadn't ordered from them. I sent her the order information from Ebay and advised her I was emailing on the Ebay page linked to the order. I wrote advising I had spoken to trading standards and was aware I had a period of up to 6 years to get a replacement item. I have spent 7 weeks on this and am relieved I have only lost £17.99. Avoid this company poor quality products and aggressive customer avoidant and dissmissive customer service.”
“I wish I'd read these reviews before I ordered 5 elderflower plants. Packaging did not indicate the right way up, so box delivered with all 5 hanging upside down and 2 damaged as they had clearly been bashed about. Sent photos. Customer service told me to trim them an inch above the soil and plant - I did point out I would not pay £16.95 in a shop for a plant an inch tall and asked for refund or replacement. No response. No phone contact number. I've gone through my bank to get a refund. DREADFUL company, don't use!”
“Customer service insulting. Delivered trees via Ebay they turned up bone dry and dead. They advised me to plant them. Still dead a month later. Refused to refund. Case recalled via Ebay.
Terrible customer service and couldn’t care less. Packaging inadequate. Don’t buy!”
“The shrubs I ordered did not grow materialise after planting them in the right conditions and properly., watering them etc... The customer representative was rude and put the blame on me suggesting the above wasn’t the case! Awful experience and a complete waste of money!! (And a waste of time effort & energy complaining as they were not interested in sorting the problem)”
“Received 5rowan trees bare root..awful,there is no root on then ,this is very disappointing as I have received some good trees in the past....and the nursery’s lose ,as I buy a lot of trees and need a lot more,
Iam not going to send them back, having read other customers reviews...will take it on the chin and buy from somewhere else.”
“We had bought quite a lot of plants and had been very happy with all of them until a section of laurels all died. We contacted the owner who sent his father out to see them. Long story short we have heard nothing, they have just ignored us. So I would not recommend buying from them.”
“Truly the worst experience. Creepy customer service guy called Robert who stalked me on line. After I complained about a tree I bought. When I say tree it was more of a broken twig with 7 dead leaves. Trust me when I stay. Steer clear. If you use this company..YOU WILL BE SCAMMED. Nothing as described and the worse/scary customer service I’ve ever had”
“I ordered a hydrangea a blue lacecap "Blaumiese" I received no confirmation of my order whatsoever. After 2 weeks waiting and having to contact Paypal I was informed that the plant had been delivered the previous Saturday by Royal Mail. The only plant that I received that day was a rather bedraggled pink mophead with no accompanying paperwork. Not even told where it came from. I will not be using this place again. Not happy!!”
“Upon opening them up, I noticed that they did not look to be very strong, some broken and not much root on them, mainly from the second bag. Around 200 of them have stayed dormant in the hedge line that the whole 500 are in, along with a drip watering system. I contacted "you" asking for advice? but have been totally ignored!”
“Just received my virginia creeper - straggley looking thing, covered in brown spot and blight. Terrible. How can they send such awful quality plants out? Shameful”
“Twigs and partly dead plants arrived. See photos! Customer service didn't want to know. They are trying to remove all negative reviews from the Internet! Just read through the 3fatpigs (another trading name for this company) reviews on all the trusted review sites.”
“Please stay clear of this seller!
Would give them 0 stars if pssible, absolutely terrible customer service. I ordered 5 bare-root shrubs, received 2 proper stems and a few twigs, and 80 % of the lot failed to revive, despite best efforts with rooting powder etc.
When asking for replacement or a partial refund, I was met with utter disbelief (as they never have this problem, apparently) and silence thereafter. No refund or replacement despite numerous emails sent since.
Utterly disappointed.”
“Appalling quality. Rude. Terrible service. Refusing refund even though two thirds of the plants are dead. Planted by a very experienced, highly in demand professional gardener.
Most recent reply from ‘Robert’
We are not responsible for an incompetent person looking after the order purchased. It might be a good idea to employ a capable gardener.
Regards
Robert
Reviews and photos have also been posted on Scoot and Amazon.
As I’m sure you must be aware under the Consumer Rights Act 2015 I am entitled to a right to replacement of the plants. See below. They were not of a satisfactory quality or acceptable standard as I have shown you.
I will be contacting Trading Standards and posting my reviews of your company online if this is not resolved.
FYI
Your rights when shopping
If you bought goods before 1 October 2015, you have rights under the Sale of Goods Act 1979. If you buy goods after the 1 October 2015, you have similar rights under the Consumer Rights Act 2015.
Your purchase must:
· Correspond with any descriptions on labels, packaging, advertisements and catalogues – including photos.
· Be of satisfactory quality – ie of a standard a reasonable person would consider acceptable, given its price and description.
· Be fit for its purpose.
If a purchase does not meet these requirements, you are entitled to reject the item and return it for a full refund within a thirty days.
Sometimes you may have to wait for months for a plant to flower, and then discover the blooms aren’t the colour specified on the plant label. In this situation you will be outside of the time period for rejecting the item, but you will still have the right to a replacement of the plant for up to six years from the date of purchase”
