Beer Merchants Reviews

Name: Beer Merchants
Address: Unit B10 Larkfield Trading EstateNew Hythe Lane, ,, Larkfield
Rating: 4.66

4.7 Rating 3,875 Reviews

95 %

of reviewers recommend Beer Merchants

4.7

Based on 3,875 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Beer Merchants:

Great beer to your door.

Visit Website

Phone:

01622712960

Email:

support@beermerchants.com

Location:

Unit B10 Larkfield Trading EstateNew Hythe Lane, ,
Larkfield
ME20 6SW

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Beer Merchants 5 star review on 3rd November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good website site, and good beer.”

Helpful Report

Posted 5 years ago

“My order arrived without four of the beers I'd ordered. Unfortunately I had still been charged for the missing beers and they showed up on the packing slip as being present. Although disappointed that I didn't receive my full order I can accept that stock levels change all the time. My issue is that there was no acknowledgement that the order was incomplete, and it was left to me to phone customer services to request a refund. I'd like to see Beer Merchants being proactive in informing customers when orders are incomplete and issuing refunds automatically in such circumstances. I'm sure that this was an innocent mistake but lessons have to be learned to improve the system.”

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Posted 5 years ago

“Excellent service.”

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Posted 5 years ago

“Speedy delivery, everything intact!”

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Posted 5 years ago

“Fantastic beer🍻”

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Posted 5 years ago

“Excellent service”

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Posted 5 years ago

“Good selection. Fast delivery.”

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Posted 5 years ago

“Beers have just arrived! Thank you for efficient service. Will definately use Beer Merchants again.”

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Posted 5 years ago

“Great selection of beer, delivered on time, very happy. One possible improvement, and I realise it could be difficult is to try and reduce the amount of packaging.”

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Posted 5 years ago

“You only sent me 28 when I bought and paid for 30”

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Posted 5 years ago

“Fantastic beer”

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Posted 5 years ago

“Easy online purchase, products competitively priced and all speedily delivered, even in the current difficult coronavirus situation.”

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Posted 5 years ago

“A great selection of beers and very good service given the current difficulties. We had some beers missing from one delivery, but an exchange of e-mails rapidly resolved that. Not so impressed with ParcelForce deliveries. While Beer Merchants works well, the ParcelForce website tracking is very misleading, claiming, on one occasion, that we had requested a change of delivery date/time when we hadn't and ParcelForce had failed to hit the timings tracking was predicting.”

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Posted 5 years ago

“Good selection, reasonably priced, solid packaging and quick delivery, will be ordering again. Cheers”

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Posted 5 years ago

“Annoyingly good service. So good that I’ve gone and ordered more.”

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Posted 5 years ago

“Excellent selection of beers, excellent service.”

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Posted 5 years ago

“Fantastic service, great choice of beers”

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Posted 5 years ago

“Good beer, delivered timely”

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Posted 5 years ago

“I have ordered twice with Beer Merchants and it has been perfect service both times. A great choice of beer and prices and I got some good bargains across both orders. Dispatch notice e-mails and delivery spot on both times. Will definitely use again at some point. Cheers, Beer Merchants!”

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Posted 5 years ago

“Great variety of stock. Quick delivery.”

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Posted 5 years ago

Beer Merchants is rated 4.7 based on 3,875 reviews