Beer Merchants Reviews

Name: Beer Merchants
Address: Unit B10 Larkfield Trading EstateNew Hythe Lane, ,, Larkfield
Rating: 4.66

4.7 Rating 3,875 Reviews

95 %

of reviewers recommend Beer Merchants

4.7

Based on 3,875 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Beer Merchants:

Great beer to your door.

Visit Website

Phone:

01622712960

Email:

support@beermerchants.com

Location:

Unit B10 Larkfield Trading EstateNew Hythe Lane, ,
Larkfield
ME20 6SW

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Beer Merchants 5 star review on 3rd November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery in a couple of days, which at this current time is very good.. good selection of beer. A+”

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Posted 5 years ago

“Top beer top service. House party is amazing”

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Posted 5 years ago

“Where’s my delivery?”

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Posted 5 years ago

“Great German beer although some of the bottles were small considering the price”

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Posted 5 years ago

“Great beer, even better prices, easy to order and quick delivery Thank you!”

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Posted 5 years ago

“Order cancelled with no explanation. Waited several days for delivery then received a refund. No communication whatsoever. Dreadful customer service - my second poor experience with Beer Merchants.”

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Posted 5 years ago

“Great service, great beer”

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Posted 5 years ago

“Great service and amazing beer! Highly recommending”

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Posted 5 years ago

“Great service. Excellent selection, good value bundles & prompt delivery”

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Posted 5 years ago

“I was very impressed at their swift turnaround. From ordering on a Sunday to delivery was a mere three days. Job well done.”

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Posted 5 years ago

“Good selection, easy to purchase and promptly delivered. Thank you.”

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Posted 5 years ago

“Excellent service and one time.”

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Posted 5 years ago

“Brilliant service and delivery, would shop again”

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Posted 5 years ago

“Very good service! Great selection of beers and very good customer service”

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Posted 5 years ago

“Beer merchants provides a great choice of craft beers for all! Very quick delivery & service. I had only one complaint which was that they didn’t provide all bottles as advertised in the image, (I was given mostly cans). They were quick to get in touch, gave clarification & made sure to rectify this so that it wasn’t to happen again and resolve for customer satisfaction.”

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Posted 5 years ago

“I love Beer Merchants. However, with this order, they didn't include one of the beers that I ordered and didn't tell me via email or anything. They refunded me for a beer, but not the right one. I'm still down a couple of quid because the beer they refunded me for was cheaper than the beer I actually didn't get. I appreciate this might be human error, but when you wait over a week and pay postage for a 3-5 day delivery only to be disappointed on the day, it's frustrating. I tried calling up a few times but every call went straight to voicemail. As I said, I love Beer Merchants and have been to their bars etc, but this was disappointing. I can deal with wait time as I understand they're busy given the situation, but to swap out a beer and not inform a customer about it until it arrives is really annoying. The beer was still on the invoice, if they didn't have it in stock then that's fine but then I should have been refunded the right amount. Also, to complete the orderz I was on the website for a solid 45 minutes to an hour just to order 9 beers. It was extremely slow and poorly designed so that you couldn't go back to the page you were previously at. If you scrolled through the breweries, it wouldn't go back to where you were, but you'd have to scroll though all of them again (and wait for them to load). A fan of Beer Merchants, but thoroughly disappointed on this occasion.”

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Posted 5 years ago

“Have ordered a few times and wish I knew about Beer Merchants sooner as loved getting my Belgium beers delivered straight to My door. Thankyou so much Cheers !”

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Posted 5 years ago

“Order was missing an item, but a refund was issued once Beer merchants was made aware of the issue.”

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Posted 5 years ago

“Great selection of craft beers from uk and around the world. Fast delivery. Highly recommended.”

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Posted 5 years ago

“Super fast delivery and great customer service. Can't wait for my next order!”

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Posted 5 years ago

Beer Merchants is rated 4.7 based on 3,875 reviews