Beer Merchants Reviews

Name: Beer Merchants
Address: Unit B10 Larkfield Trading EstateNew Hythe Lane, ,, Larkfield
Rating: 4.66

4.7 Rating 3,920 Reviews

95 %

of reviewers recommend Beer Merchants

4.7

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Beer Merchants:

Great beer to your door.

Visit Website

Phone:

01622712960

Email:

support@beermerchants.com

Location:

Unit B10 Larkfield Trading EstateNew Hythe Lane, ,
Larkfield
ME20 6SW

Write Your review

Tell us how Beer Merchants made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Beer Merchants 5 star review on 3rd November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I haven t received my order :(”

Helpful Report

Posted 4 years ago

“Great service, great choice of beers and very efficient delivery. Also great value for money. Ten out of ten for me!”

Helpful Report

Posted 4 years ago

“Placed my order on Monday and it arrived today. Well packaged and fast delivery. Good communication and was here on time. Well pleased and will be back again for another in the New Year. Great service guys. Merry Christmas.”

Helpful Report

Posted 4 years ago

“Tremendous selection of beers in general and mixed cases. Delivery was quicker than I expected and my nephew is delighted that Christmas has come early!”

Helpful Report

Posted 4 years ago

“Quick and reliable.”

Helpful Report

Posted 4 years ago

“Too expensive. Oktoberfest beers are cheaper from Majestic Wines (Paulaner only) or import direct from Germany. I would love to support you but you are too expensive.”

Helpful Report

Posted 5 years ago

Thank you for your review. We at Beer Merchants are an independent family owned business and it sometimes difficult for us to compete with other companies on their prices. We do however do our best to review prices and compete as best we can.

Posted 5 years ago

“I ordered the untapped festival box and a few other beers on the 18th of October (order number 100135031). It is now the day of the festival 28th November and still don't have my order. I have contacted customer service 4 times and noone can give me an answer. Where is my order? Never had such bad service from an online beer store before. Ordered from trembling madness on Wednesday and got my order on the Friday so at least I have some beers for the festival tonight even tho its not the ones I am suppose to have.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear that you have had a bad experience with us this time round. We at Beer Merchants try our very best to get all customers their orders on time, but due to unforeseen circumstances with the courier service this has been difficult. We are sorry for the inconvenience caused.

Posted 5 years ago

“Love Beer Merchants almost as much as I love me the Zot Blonde. Fantastic service and most competitive supplier of Zot around. Just wish I could purchase my other favourite Liefmanns Curvee Brut (Kriek) from same place rather than going elsewhere. Service fantastic and they deserve your business. Terry in Shefford”

Helpful Report

Posted 5 years ago

“Brilliant and fast delivery considering what's happening in 2020..cant fault it.”

Helpful Report

Posted 5 years ago

“Arrived so quickly, just in time for the weekend. Really well packaged, I had a glass in there too! Service overall very good and the beer range is awesome. Beers from all around the world, what more could you want.”

Helpful Report

Posted 5 years ago

“Have always amazing and prompt service from Beer Merchants. They have an amazing range of craft beers and Belgian classics. They also have good mixed cases so you can try different ones and see what you like the best.”

Helpful Report

Posted 5 years ago

“Very happy with my order. My order arrived on time and communication about delivery was great.”

Helpful Report

Posted 5 years ago

“They have some good beer occasionally but the site is so bad it’s impossible to buy.”

Helpful Report

Posted 5 years ago

Good Afternoon, Sorry that you have had a bad experience with our website. We are always looking for ways to improve and make our website better so hopefully next time there won't be any issues. We hope to have your custom again.

Posted 5 years ago

“They have some good releases but the site is so bad it’s impossible to buy them.”

Helpful Report

Posted 5 years ago

“The courier firm you choose to use; apc overnight; for 2 days running have given me a window for delivery and although via the live tracker have been with in less than 1/2 a mile from my home, they have failed to deliver my parcel, and now give no tracking advice.”

Helpful Report

Posted 5 years ago

Good Afternoon David, We are sorry to hear that you had a terrible experience with the courier service. We have since then changed over our courier service to DHL. I am so sorry for this issue with the courier and your order and I will be sure to pass this feedback onto the rest of the team, I appreciate that this situation is very frustrating and thanks so much for your patience whilst we are waiting for updates.

Posted 5 years ago

“This is the first time I have bought from Beer Merchants and I was very impressed by the quick delivery and excellent, clear communication throughout - including an accurately predicted delivery time slot. Will be using again.”

Helpful Report

Posted 5 years ago

“Ordered a box of beer which came in at over £50 for my partner’s 40th birthday. I ordered over a week before the day and 10 days later, I’m still chasing the order. I used the ‘contact us’ service on their website yesterday and heard nothing. I called the number this morning and spoke to someone who said they’d find out what happened and as of 5pm today, still nothing. It’s hugely disappointing. I’d picked out all my partner’s favourite beers for his special day and I’m pretty upset that they haven’t even taken the time to get back in touch promptly. I had to give at least 1 star to leave this review but that’s generous based on their customer service so far”

Helpful Report

Posted 5 years ago

Hello, Thanks for the feedback, it really is appreciated. We have been in contact with APC yesterday and we are still waiting on an full investigation to be conducted to find out as much information as possible on the location of your order. I am so sorry for this, I totally understand that this has been frustrating experience for you with APC, and ourselves, but we are taking this matter seriously and look to solve the problem as soon as possible for you. Kind regards Ben

Posted 5 years ago

“Spot on. Quick delivery of a great product”

Helpful Report

Posted 5 years ago

“Easy to order and quicker delivery than expected!”

Helpful Report

Posted 5 years ago

“Fast Delivery They sell Fruli Beer!!”

Helpful Report

Posted 5 years ago

Beer Merchants is rated 4.7 based on 3,920 reviews